Darlene - Outstanding Front Desk Specialist
09/08/2017 Eugene K, San Diego, United States
I stayed at this hotel to MC a wedding in the area. Of course, at the last moment, I realized that left my printed notes at home, so I URGENTLY needed to reprint them. As there we some glitches with t... more
I stayed at this hotel to MC a wedding in the area. Of course, at the last moment, I realized that left my printed notes at home, so I URGENTLY needed to reprint them. As there we some glitches with the printer at the hotel's business center, Darlene from the front desk went extra miles to help me! She demonstrated outstanding customer service attitude and skills. I'd say she's a role model for the hospitality industry. Thank you, BW, for employing people like Darlene.
The overall stay was very pleasant. The breakfast was great, the room was clean and comfortable. less
GFCANTU, General Manager at Best Western Plus Heritage Inn, responded to this review
Dear Eugene K,
Our staff appreciates the time taken to leave such a glowing review. We are definitely lucky to have superstars on our team like, Darlene. Your kind words are a reminder of why we strive to provide each guest with genuine and superior customer service. We do apologize you ran into some issues with the business center, however we are glad to hear Darlene was able to assist your needs. It is a pleasure to read you not only enjoyed the service, but the amenities as well and we look forward to your return!