Best Western Plus Henderson Hotel

After a frustrating day of driving, I was welcomed with a smile and a happy attitude. She easily and quickly registered me and my dog for a room. After a good night's sleep, I was ready to spend another day driving. On this week long trip with a different hotel every night, this was, by far, the best hotel I stayed in. less

Got offeted a job opportunity in vegas so the employer booked me a room so i could come work with them for a week. When i arrived i was told the person booking the room for me had to be present. I was told they needed to physically swipe the card the reservation was made with. Please remember that part because you will see why it is important later in my review. The person that booked the room for me was out of town that day and could not come to the hotel to complete the check-in process for me. So i had to pull out my card and pay for it myself. No big deal the employer reimbursed me for it. When i get to the room finally there are pre-existing stains on the carpet. My initial thought was that they are pet friendly so they cant throughly clean the carpet after every check out. Its not like they can steam clean and shampoo every carpet in between visits so no big deal. Well upon further inspection my wife finds clipped toe nails at the foot of the bed. At this point i had just completed a 10 hour straight drive from california and did not have the energy to deal with it.We immediately call the front desk and have them bring a vacuum so we could just clean it up ourselves we did not want the maid coming in because of covid. The part that upset me the most is that although they were made aware the room was not 100% clean when we checked in we got no type of apology the lady at the front desk replied "umm do you want us to come vacuum" To make matters worse, 2 days after i check out the my employer is asking me if i really paid for the room because he was still charged for it! After i was told they needed him to be there at check in to swipe the card to be able to charge it! How do they still charge his card when it was never swiped! They delayed my entire check in process after a 10 hour drive for what! I honestly will probably never visit this hotel ever again and will think twice before looking at anything with the name Best Western considering the fact i was supposed to be staying at a best Western "plus" less

Check in was very fast. Front desk clerks were super friendly. The room was extremely clean. We travel a lot with sports and this one of the cleanest hotel we have stayed at. The bed was comfy. Breakfast was good. They tried to move the line as fast as they could for the restrictions they had. Definitely would stay again. less

We were more than pleased with this hotel. We were a bit concerned about starting to travel again during Covid times but we were reassured immediately upon arrival. The lobby was spotless & the reception area was protected by a large plexi screen. Check-in was simple, quick, and helpful with explanations and recommendations. All the staff were masked, professional, and friendly. There were plenty of alcohol sanitizing stations throughout the hotel and around the elevators. Our room was immaculate and all unnecessary decorations had been removed to simplify cleaning and reducing possible cross-infections. The bed and pillows were extremely comfortable ....we had a great stay and highly recommend this hotel. less

Excellent customer service, very clean, great room. We were in town for a Ice Hockey Tournament. The hotel is very close to the Lifeguard Arena. We stayed in the King suite and it was very comfortable and so clean! We will stay here again. less