Hard to recommend this property
While it's in a great location and the service representatives at the desk seem like lovely people - it's really hard to recommend this property after a guest of mine stayed here. He found blood stain... more
While it's in a great location and the service representatives at the desk seem like lovely people - it's really hard to recommend this property after a guest of mine stayed here. He found blood stains on his sheets, the coffee maker in the room was broken, he said other guests in the hotel were extremely loud and rowdy, and when he was told there was "breakfast" he was offered a bag with a banana, granola bar, and a drink that didn't quite pass as orange juice. Guest services did not appear to be empowered to adequately respond to his complaints. Overall, it was embarrassing to put a guest up here - and for the price (especially during an off-time) I was surprised to hear how many issues he encountered. less
Roccogo, General Manager at Best Western Plus Hawthorne Terrace Hotel, responded to this review
hank you for completing the survey regarding your recent stay at our property.
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.
I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
If I can provide any assistance, please don't hesitate to contact me directly at 773-244-3434.