Best Western Plus Hawthorne Terrace Hotel

This hotel isn’t the worst but for the price it should be a lot better. The beds are terrible, sleeping on the floor would be more comfortable. Rooms aren’t very clean and all the sinks are clogged. The nastiest thing is that all 3 rooms I stayed in last week had mold everywhere in the bathroom. less

This hotel Best Western Plus Hawthorne Terrace was outstanding the customer service is outstanding, the room was bigger then I thought it would be. The room was clean and comfortable. Great place to stay will stay there again if ever in Chicago it is in a great location. less

Stayed for a week while our daughter was recovering from surgery at Advocate Masonic. It was a very nice place - clean, friendly and walking distance to the hospital and so many great restaurants and shops. It had all the amenities we neeeded. less

My family took our first trip since the pandemic started just over one week ago. The occasion for this trip was to visit my son, his wife and our first grandchild (Enzo Michael) just over 3 months after he was born. Ordinarily we would have been in Chicago within a few days of Enzo’s birth but few things are normal as of now, the fifth month of COVID-19. Typically we fly to Chicago but this trip we took a 14 hour car ride to keep us in a safety bubble away from passengers and other travelers who could be carrying the virus. All in all, except for I-70 West in Indiana, our drive was very enjoyable. We had our sights set on the Hotel Zachary across from Wrigley Field as we really enjoyed our stay there when we were in Chicago last fall but the hotel is still closed due to COVID-19. I spent several hours exhaustively looking for alternate hotels and finally settled on the Best Western Hawthorne and my wife and I are absolutely delighted that we did! The Best Western offered us an early check in before 1100 am ($25 charge) but it was a wise decision as we were also upgraded to a suite and it was a gem of a deal! We had 2 queen beds in 2 rooms along with a kitchenette and sitting area! Very clean, exceptionally cool in the 90 degree plus Chicago temperatures and the wooden shutters kept our rooms favorably darkened allowing us to sleep in to our hearts content. Very close to Jewels Grocery store to stock the kitchen and a flawless living environment. We will now plan on staying at the Best Western Hawthorn as our preferred hotel when in Chicago and Hotel Zachary in 2nd place. It’s very clean, very modern, hospitable with easy access to free parking, pubs, eateries etc. All that can be asked for when on a Chicago vacation!! less

We were greeted warmly by the check in staff upon arrival. They explained clearly the protocol of staying at the hotel during the pandemic and apologized for the fact that no breakfast would be served. We had problems with the TV not receiving a signal but it was rectified after notifying the staff on duty. The only major issue for us was the pillows. Very soft and offered no support. Next time we stay we will know to bring our own. less