Best Western Plus Hawthorne Terrace Hotel

The front desk staff was friendly and helpful. The room was clean and they mattress was very comfortable. I liked the solid surface flooring. Be careful in the shower - slippery tub! The television did not work well; the channels kept breaking up/pixelating. The hotel reloaded the channels but the problem continued without resolution. Was not fixed for our second night. less

Checked in to property, was placed in room 215 that has toilet issues as well as a broken safe. Asked for assistance was ignored. Wrote email to General Manager tester early afternoon and still haven’ heard one word or telephone call. less

Very nice small hotel that was close to many amenities. I could leave my car in the lot and walk to many places. And the rate of the lot was great and included in and out privileges, which in Chicago are getting harder and harder to find. I had read some reviews saying the room decor was outdated and bad, but my room was very up-to-date and looked to be recently renovated. I will definitely stay here again less

So stayed in 306 this past weekend with 2 friends. These are double beds, so a bit cozy....if ya know what I mean. Our room was nicely appointed and would have been OK if there were 2 people in it in my opinion...our fault, you aught to know. The walls (?) or ceiling are thin thin thin. Noise from somewhere kept us up both nights. It seemed to be from directly above us. Super stompy. Like not sure—at first it was the footsteps, then seemed like voices or a TV? We did talk to the front desk the 2nd night, but they really couldn’t find the issue. Great location, might stay here but bring melatonin. And adjoining rooms! less

I booked a king suite for $240. I was told it was a double king suite before I paid. When I arrived they gave me my room key and told me I would be in a different building next door. I brought all of my luggage and pets to my room, and when I arrived I noticed I was given a room with only one bed. It wasn’t really a big deal to me because I only needed one. While unpacking I almost fell through the floor! I am only 170 lbs for reference. Many floor boards were caving in and they were cracking and bending far down when walked on. All they offered was my $25 parking fee to be credited back to my account for this issue. At midnight while walking to the bathroom the flooring scraped my foot. When I called a second time about this I was told there is nowhere for me to be moved to, and to call the manager in the morning. I stayed pretty still for the remainder of my stay, in fear it would get worse. This was not a good birthday getaway experience. When I called the manager she said she has no idea why the man at the desk did not take care of this for me, “because he use to be the GM, but that’s another story” then laughed. Very unprofessional. I looked this hotels reviews up at this time. To my disbelief 8+ months ago guests reviewed the suite rooms saying there were cracking floor boards. The manager actually thought offering me 15% off of a smaller room for $239 would be good compensation for this. I didn’t want to stay at this location any longer. When checking out, we told the manager how unsatisfied we were and she actually raised her voice in front of other guests, and gave us a thumbs up in response and said “have a nice day”. Very unprofessional manager when issues arrise. less