Solid stay, with challenges
Second time at this hotel, always a solid choice. Reservation easy and quick. Arrived and checked in straight away and up to room. Hotel is in a great neighborhood full of restaurants, bars and shops... more
Second time at this hotel, always a solid choice. Reservation easy and quick. Arrived and checked in straight away and up to room. Hotel is in a great neighborhood full of restaurants, bars and shops. Love this area. Easy to get downtown (easy walk to the Red Line, or to LSD and the express bus). Room was large and well laid out with comfortable bed, desk and large TV on a cabinet. Closet contained needed iron, board and safe. Bathroom was fine with great towels and amenities. While there was good hot water, water pressure could have been better. Included breakfast included good selection of hot and cold items. Only seating area was lobby area, so be aware of that. Everyone I encountered was friendly and helpful. Check out was quick and easy. That said, there were some areas of improvement. TV worked for about 10 minutes, then never worked again over the 3 day stay. It was pixelating the entire time, no picture nor sound. Internet was extremely slow and spotty. I kept having to reconnect and resign in repeatedly which made any work impossible. Room was near the front of the hotel on the second floor (just over the lobby and check in desk actually) so near the elevator. Hallway noise including elevator beeping was heard all day/night. All in all a good stay and would consider the property next time in Chicago due to location and comfort only. Hope they can work on the other minor challenges. less
Roccogo, Front Office Manager at Best Western Plus Hawthorne Terrace Hotel, responded to this review
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