Best Western Plus Hawthorne Terrace Hotel

3434 N Broadway Avenue, Chicago, Illinois, 60657-2516, United States
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Best Western Plus Hawthorne Terrace Hotel

Welcome to the Best Western Plus Hawthorne Terrace Hotel, an intimate and charming hotel nestled in the bustling Lakeview neighborhood of Chicago. We are just steps from the vibrant nightlife, theater, sidewalk cafes, upscale dining, lakefront biking show more

Pets not accepted
Check-in & Check out15:00:00 | 11:00:00

Reviews of Best Western Plus Hawthorne Terrace Hotel

Traveller Overview:
4.5 Rating: 1279 reviews
Excellent 57%
Very Good 30%
Average 7%
Poor 3%
Terrible 1%
Rating

bornnuk9, wrote review 07/07/2020

July 4th weekend

We were greeted warmly by the check in staff upon arrival. They explained clearly the protocol of staying at the hotel during the pandemic and apologized for the fact that no breakfast would be served... more

Rating

emilyjh3333, wrote review 12/06/2020

Hard to recommend this property

While it's in a great location and the service representatives at the desk seem like lovely people - it's really hard to recommend this property after a guest of mine stayed here. He found blood stain... more

Owner Response
Roccogo, General Manager at Best Western Plus Hawthorne Terrace Hotel, responded to this review
hank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 773-244-3434.
Rating

Melanie K, wrote review 20/03/2020

Nice location and hotel

Very convenient location for me in the middle of Lincoln Park neighborhood. Close to great restaurants, stores, and public transit. Charming historic building and would definitely stay here again....... more

Owner Response
Roccogo, Front Office Manager at Best Western Plus Hawthorne Terrace Hotel, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. Apologies that you missed it but there is an actual ramp near the bottom entrance, by the front door for guests. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.
Rating

43states31countries, wrote review 17/03/2020

Fabulous staff

I can't say enough good things about how helpful the staff was. There were issues with the reservation of our own making. GM Abdiel straightened it out for us without a glitch. Because of the COVID19 ... more

Owner Response
Roccogo, Front Office Manager at Best Western Plus Hawthorne Terrace Hotel, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. Apologies that you missed it but there is an actual ramp near the bottom entrance, by the front door for guests. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.
Rating

Steve W, wrote review 17/03/2020

Chicago vacation

This is a nice hotel just didn't think I would have to pay for parking,there is no pool if you have kids. This is a beautiful place nice neighborhood minutes away from Wrigley Field (walking) just a f... more

Owner Response
Roccogo, Front Office Manager at Best Western Plus Hawthorne Terrace Hotel, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. Unfortunately, there is no free parking in Chicago and if you go more into downtown, parking is upwards to $70 overnight. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.