Never, ever again
06/01/2019 Barb525, New Cumberland, Pennsylvania
I will never stay at this Best Western ever again!! From clerks being missing to no soundproofing in the rooms it was a horrible stay.. I stay at a lot of places and this by far is one of the worst ev... more
I will never stay at this Best Western ever again!! From clerks being missing to no soundproofing in the rooms it was a horrible stay.. I stay at a lot of places and this by far is one of the worst ever. I only chose this location because of being close to where I work and I needed to use a travel card and points before they expire.. so I figured I give myself a little vacation from home. When I arrived the first room they gave me was way down at the end of a hall, I am handicapped and have a hard time walking far distances so the clerk was nice enough to switch my room. She moved a little closer to the elevator. I got all settled in only to find out the TV didn’t work. I called the front desk and apparently you need a direct tv box in the room, umm why was there not one in this room in this first place. So I was offered another room or a discount on my stay. I chose to move to another room because I like to be able to watch tv. I tried to go to bed early since I had to be up early for work, needless to say it was after 11 until I got to sleep because of all the noise from other rooms, it is ridiculous have some common courtesy people. From people slamming doors, to dogs barking, people talking loudly, and TVs that I could hear plain as day. I had one more night here and since I couldn’t cancel I figured I give it another shot, but mistake, shortly before 9pm the noise starts again, why do people wait to this time to decide to be noisy.. I had enough and packed my stuff up, checked out of the hotel.. it was a complete nightmare from check in to check out.. they really need to remodel this place and add some soundproofing, how are people supposed to sleep at this place. I rather sleep in my car then this place again. If you want a good nights sleep go elsewhere! I wish I would it taken some pictures but I was too angry and just left, the carpet is filthy, chipped paint on the walls, mold around the window, and missing caulking in the bathroom. Only plus was the bed was comfy and plenty of pillows from the little sleep I did get there. less
Brian W, General Manager at Best Western Plus Harrisburg Mechanicsburg, responded to this review
Thank you for staying with us. I'm sorry you had the experience you do at our hotel. I am not sure why there was not a direct tv box on the tv but I will get that taken care of. As for the noise of other guests, our employees do our best to control noise levels. Did you let the desk know of your issues? I hope you realize this is not a normally occurrence at this hotel.