What is that horrible smell in the gym?
This location was booked by my employer. Upon checking I was greeted by a very friendly young man at the counter. However, after that wonderful customer service experience; my entire stay was upended ... more
This location was booked by my employer. Upon checking I was greeted by a very friendly young man at the counter. However, after that wonderful customer service experience; my entire stay was upended after entering my room. The room was extremely dusty and had a foul odor. Several of my colleagues experienced the same odor as well as dirty sheets. Upon inspection of the room I decided to go to the gym. The gym was horrendous, the odor knocked me off my feet upon entering. Gordon Ramsay, if you need a location in the Harrisburg area for Hotel Hell this is your place. less
270curtisa, General Manager at Best Western Plus Harrisburg Mechanicsburg, responded to this review
I am sorry for the bad experience that you encounter. I honestly wish you would have brought this to the attention of our front desk staff or myself so we could address the issue immediately. Currently we have undergone an entire revamp of our housekeeping staff and are putting new policies in place that will ensure our rooms are meeting or exceeding the expectations of our guest.
I'm sorry that your stay was not as enjoyable as the initial customer service you received.
I would ask that you please consider giving us a try so we can show you that this is not the norm for our location.