Best Western Plus Harrisburg East Inn & Suites

My old college roommate and I stayed here for the Penn State-Auburn football game. The hotel was incredibly run down and poorly kept. The shower did not drain and smelled horribly of rotten eggs. We went down and spoke to the front desk attendant whose only course of action was to plunge the shower with a toilet plunger. The attendant came up to our room with the plunger wrapped in a garbage bag leaving me to assume it had previously been used on toilets and proceeded to plunge our shower just to get water to slowly drain. While this at least allowed us to "use" the shower, it certainly never removed the foul odor coming from the piping. The shower curtain and window curtains were tattered to pieces. The mattresses were decent, but everything else was well below even the most modest of expectations. The proximity to the airport is great, but in no way does it make up for the quality of the stay. Our stay was a truly miserable experience. My old roommate and I both agreed that if we had made the same trip with either of our wives we would have never allowed them to stay in a place that dirty. less

This hotel was extremely dark, dirty, damp and run down. We cut our trip short due to this hotel. We stayed here during the Hershey RV show due to availability. It made the entire experience poor. I couldn’t sleep due to the damp feeling sheets and inadequate covers. Overall a very poor experience. less

For the price this was a good stay. The bedding in our room was very clean and the room itself was spacious. The breakfast was very very basic, if you're looking for a great continental breakfast this is not the place for you. The staff was friendly and very accommodating. less

Don’t stay here. It does not excuse cleanliness. Wrappers on the floors, leaking ceiling over breakfast. Dusty rooms, wrinkled and old linens that did not seem clean. The hotel was in overpriced and the staff was annoyed. less

The hotel itself looks updated on the outside, lobby area and rooms seem to have been updated I would say within the last year or 2. Everything was pretty neat and clean including our room, bathroom, fridge and microwave (yes I check). I thought the bed was very comfortable not sure if they were new. Now that was the pro parts. On to the cons....so given the work shortage we are going through right now you have one person doing the work of 5 people so upon check in which was around 9-9:30 pm there was only one person working everything. So needless to say we had to wait about a good 10 minutes for the attendant to come back from whatever he was doing to check us in. It wasn't a problem, it went quick and the poor guy looked exhausted. We were with a large group so even if things went bad it was still going to be good. We ordered some pizzas from Dominos and utilized their breakfast area and they never said a word, so that was a plus since we had 14 teenage boys in our group. But the breakfast the next morning was kind of the worst, only pancakes and waffles which you make yourself and they were like hockey pucks. Not sure if that had anything to do with the fact that there was no cooking spray. Then they only had potatoes. No eggs or sausage or anything. There were no english muffins, toast or donuts. The only muffins and bagels they had were all prepackaged. They ran out of plates and forks and again since there was only one person doing the job of 5 employees we found them in the counter and put more out for them. The only plus was the orange juice from the machine was pretty good. It's just an average place, wasn't the worst, wasn't the best. Good for an overnight stay if you need to stay in the area. less