Could be better
20/05/2019 Ricardo J, New Canaan, Connecticut
not a lot of choices in this area, so we chose this hotel. At least the room was clean and comfortable, but unfortunately , we had connecting doors and our "neighbors " would get up at 7 am and talk ... more
not a lot of choices in this area, so we chose this hotel. At least the room was clean and comfortable, but unfortunately , we had connecting doors and our "neighbors " would get up at 7 am and talk loud plus turn the tv on. it was really annoying . The AC unit was a joke.. I would put the temp on low but it would not make the room colder. I asked the front desk if someone could look at it but nothing was done. forget the breakfast, just get a coffee and drive to a dinner. Again , I gave it a three because the room was clean and the shower was good. less
bwgr39134, Guest Relations Manager at Best Western Plus Harrisburg East Inn & Suites, responded to this review
Dear Ricardo J,
We appreciate your business, and thank you for taking the time to provide your feedback. I want to apologize for your AC unit not working. I want to assure you that I have shared your comments with our maintenance staff and that they have seen to the issue. I also would like to extend my sincerest apologies that our breakfast fell short of your expectations. We have recently undergone some changes to our breakfast staff and I'm afraid the product has suffered. I want you to know we are doing everything we can to improve upon our service delivery. I am happy to see you found your room clean, however its unfortunate that your loud neighbors made the stay uncomfortable. I hope that regardless of these issues you may stop by to see us again, and give us another opportunity to make your stay excellent. Thank you again for your time, and have a great day!