The hotel itself looks updated on the outside, lobby area and rooms seem to have been updated I would say within the last year or 2. Everything was pretty neat and clean including our room, bathroom,... more
The hotel itself looks updated on the outside, lobby area and rooms seem to have been updated I would say within the last year or 2. Everything was pretty neat and clean including our room, bathroom, fridge and microwave (yes I check). I thought the bed was very comfortable not sure if they were new. Now that was the pro parts. On to the cons....so given the work shortage we are going through right now you have one person doing the work of 5 people so upon check in which was around 9-9:30 pm there was only one person working everything. So needless to say we had to wait about a good 10 minutes for the attendant to come back from whatever he was doing to check us in. It wasn't a problem, it went quick and the poor guy looked exhausted. We were with a large group so even if things went bad it was still going to be good. We ordered some pizzas from Dominos and utilized their breakfast area and they never said a word, so that was a plus since we had 14 teenage boys in our group. But the breakfast the next morning was kind of the worst, only pancakes and waffles which you make yourself and they were like hockey pucks. Not sure if that had anything to do with the fact that there was no cooking spray. Then they only had potatoes. No eggs or sausage or anything. There were no english muffins, toast or donuts. The only muffins and bagels they had were all prepackaged. They ran out of plates and forks and again since there was only one person doing the job of 5 employees we found them in the counter and put more out for them. The only plus was the orange juice from the machine was pretty good. It's just an average place, wasn't the worst, wasn't the best. Good for an overnight stay if you need to stay in the area. less
Denise Young, General Manager at Best Western Plus Harrisburg East Inn & Suites, responded to this review
We appreciate your honesty in writing your review. It is true there are many shortages in our industry at this time, and we are all doing our very best to make up for those inconsistencies. I am happy to see that despite some problems you were able to enjoy the majority of your stay. I can assure you we will continue to do everything within our power to make improvements wherever necessary. Again, thank you for your review, take care, and we hope to see you again sometime in the future. Thank you, and have a great day!