Best Western Plus Harrisburg East Inn & Suites

From the moment we arrived at this property we were disappointed and surprised that this was a Best Western. No one was at the desk when we arrived mid afternoon and after a 5 minute wait for someone to show up, no apology was offered. The halls of the building were freezing, not heated at all. There was a general sense of no pride in the building, utility doors left open, with cleaning tools falling out, shower curtain so soiled that it should have been replaced - just not at all up to Best Western standards that we expect. less

I am a best western rewards member so we stayed here to go skiing at RoundTop. My family had 5 rooms. Our bathroom was dirty. My son’s toilet was clogged. My other son had to switch rooms because his heat didn’t work. We tried breakfast but there were no plates. The bagels were stale, the coffee was cold and there was no milk for cereal. less

The outside of the hotel looks new along with the lobby but the rooms are falling apart. Bathroom door would not close...TV did not work (went to the HDMI setting when you turn it on) curtains would not close and the bathtub has seen better days. Plus the breakfast was the worst we have ever had. Staff had verbal arguments with other guests all this from just a one night stay. We have stayed at other BW and this stay and location was the worst. It should not have the BW Plus seal. less

We have stayed in Best Western Hotels consistently for the past 3 years, but this recent stay in December 2019 was a big disappointment. We were given a first floor room, about two-three doors down from the front desk and the hotel's spa/hot tub. We had arrived in the late afternoon, went out to dinner, arrived back by about 8, went to our room, tried to sleep, but kept smelling a strong smell of chlorine coming around the cracks of our door. We didn't sleep much during the night. Finally went front desk at about 3:20 am to see if there was anything that could be done with the smell. Discovered that the spa room door was open and the air jets in the spa were going at high speed since we came in at 8, but no one in the spa. In the morning we didn't stay for breakfast that we typically do each visit, but the smell was still bad out in the main lobby. We shared our concerns with the desk clerk, but he was unable to provide us any refund or compensation for our poor stay because we used our points for a free room. He stated he would pass on the information to his manager. Don't stay on the first floor of this hotel and go upstairs and the opposite end of the main desk. less

Great staff, nice/clean common areas, wifi that works, good breakfast, clean/spacious rooms with good shampoo & soap products, ample parking. Met my expectation! I would return to this Best Western property. less