Best Western Plus Harrisburg East Inn & Suites

After calling and adding comment to booking it was upsetting to get to the hotel after a 5 1/2 hour drive to find that our room was given to someone else. Luckily the staff fixed the issue the next day however when you take extra steps you dont expect them to mess it up. This is definitely a budget hotel. Dirty inside and out. Would not stay here again. less

Stayed for 2 days and had no cable to watch on the tv due to the cable in the wall not being connected to the wall plate that the wire from the tv connected to. I advised the hotel staff and nothing was done to reimburse me for my inconvenience instead I was charged $50 after leaving the hotel for them to fix the problem. less

Would not recommend staying here. We decided to stay here based off of the price and pictures online, thinking it would be a nice clean place. When we got to our room the sofa bed was broken and would not pull out all of the way. My wife went to the front desk to let them know and the guy at the desk started accusing my wife of potentially breaking it. We had just checked in and alerted them as soon as we got in the room. Frustrating. He moved us to another room. The rooms just weren’t really clean feeling. less

Best Western Plus Harrisburg East Inn & Suites Harrisburg March 21/20 751960951 We have stayed at this hotel previously. Access is quite easy, it is just off I 283. There was ample parking. Checking both in and out were very pleasant processes. The desk attendants, especially the morning person, were very friendly, helpful, and efficient. The offer of foods from the breakfast room fridge was a really nice touch, as you had choices. We enjoy the normal breakfast experience at Best Western hotels, but, obviously, under the current circumstances, that was not possible. We would not hesitate to stay here again if it is on our general route. less

Although the hotel appearance is nice and the staff is friendly, the inner workings are not acceptable. 4 days in a row our room was not cleaned. Evern after complaining the first night I got into the room of ketchup stains all over the floor, I also had ants crawling on me first 3 nights. Not a lot but 1 or 2 per evening. Day 5 they moved me rooms so as to make sure my room would be cleaned. Morning 6 I had no hot water, figuring it was just the hotel, I said nothing. Morning 7 no hot water again so I complained. They could not fix so swtiched me rooms again for the 3 rd time now. At least the new room had no ketchup on floor, no ants crawling on me in bed, and I had hot water. Hot tub was never more than luke warm even though we would ask for it to be heated. The printer in business center was out of ink for the whole 12 days I was there. Although they would print anything needed at the front desk. This could be a very nice place to stay but I do not feel this ship is running properly. less