Best Western Plus Harrisburg East Inn & Suites

We have stayed at this hotel previously. Access is quite easy, it is just off I 283. There was ample parking. Checking both in and out were very pleasant processes. The desk attendants, especially the morning person, were very friendly, helpful, and efficient. The offer of foods from the breakfast room fridge was a really nice touch, as you had choices. We enjoy the normal breakfast experience at Best Western hotels, but, obviously, under the current circumstances, that was not possible. We would not hesitate to stay here again if it is on our general route. less

Although the hotel appearance is nice and the staff is friendly, the inner workings are not acceptable. 4 days in a row our room was not cleaned. Evern after complaining the first night I got into the room of ketchup stains all over the floor, I also had ants crawling on me first 3 nights. Not a lot but 1 or 2 per evening. Day 5 they moved me rooms so as to make sure my room would be cleaned. Morning 6 I had no hot water, figuring it was just the hotel, I said nothing. Morning 7 no hot water again so I complained. They could not fix so swtiched me rooms again for the 3 rd time now. At least the new room had no ketchup on floor, no ants crawling on me in bed, and I had hot water. Hot tub was never more than luke warm even though we would ask for it to be heated. The printer in business center was out of ink for the whole 12 days I was there. Although they would print anything needed at the front desk. This could be a very nice place to stay but I do not feel this ship is running properly. less

Staff was well aware of my room phone not working, and they never fixed. Also I requested new bedding but that was not done. AND yes I put the little card on my bed to have the bedding changed. Horrible stay. less

The price of the hotel did not meet my expectations. While we was checking in it was at least three people complaining about maintenance issues. The room had an odor the overall cleanliness was poor. The noise level was unbearable. BW hotels went down ... clean them up or shut down. Airbnb here I come🏃🏾‍♀️🏃🏾‍♀️🏃🏾‍♀️🤎 less

I reserved a king suite with pull out bed everything was great until it was time for bed pulled back the covers the sheets had stains on them I thought no problem I brought my own anyway then I pulled out the pullout bed it had bloody sheets took sheets off the mattress had worse blood stains so disgusting someone has to do something about this but breakfast was great sorry I didnt take pictures room 419 was the room I stayed in less