Best Western Plus Harrisburg East Inn & Suites

Stayed at this hotel twice in the last month. First time things weren't but so bad. Door handle into the room fell off every time I touched it, so opening the door was a two handed affair - hold the handle in place and pull the door open by the lock. TV remote wouldn't bring up channel guide, so they brought me a different remote that worked. Microwave was unbalanced, but did heat things. Second time was there for 5 nights. When we checked in, the clerk had on a face mask, but it was under his chin. Said he saw where we had asked for an extra pillow, did we really need it. Really? Once again remote wouldn't work, so called front desk and told them the problem. Kept telling me what channel the guide was on, but was wrong every time. I asked for a remote like I got last time I stayed. Was told they didn't have any others, to just look things up on my phone! After my comment of "Dude! Seriously? I know you have others!" Was told if I wanted one to come get it, he wasn't bringing it to me. Found out the hard way that the mini fridge had a broken controller and froze everything we put in it. Coffee in lobby every morning had grounds in it. Every time we passed the front desk, we were never greeted. Night clerk always had his mask below his chin and morning clerk always had a hoody pulled up over his head and part of his face, so couldn't tell if he every had one one. The one time I could see his face, no mask at all. Finally checked to see when I could talk to the manager. Morning I found her, she was scrubbing the front lobby and her mask was only covering her mouth. I asked about their mask policy and she informed me she never put her mask over her nose? I pointed out the problems I was having with things and her response was they were very short staffed. She was surprised that I was getting the answers from staff that I was, said they are always friendly and helpful. I didn't experience that. I asked for another box of tissues, as we had used all of ours and was told they didn't have any. When I asked if she was sure, she said I'll check, but they aren't ordering them anymore. She did find one and gave it to me. I have stayed at a lot of Best Westerns and this is the worst I've ever encountered! Don't stay here! less

My husband and I came here for New Year’s Eve since we didn’t have our kids We ended up leaving a hour after we checked in. It smelled of smoke, there were foot prints all over our bathroom floor, a huge stain on the chair and outlets that didn’t work. It seems the only thing that is up to date in the hotel is the lobby. I’m pretty sure it’s so you’re distracted from the horror of where you will have to sleep. It was upsetting that we weren’t offered a refund and the front desk attendant only asked if we wanted to change rooms after we said we were going. All in all it was my mistake for mixing up best western plus with best western premier and that is a mistake I won’t dare to make again. less

My friend and I were tired driving back from work after a long work week so we stopped found a best western more then halfway back home where we used our $25 dollar gift card for cheaper rate. Upon our arrival the guy at front desk greeted us very well especially being elite members Upon check out Quinn was on her A game with communication to helping us out with our bank to release our funds quicker she was very punctual which is key with customer service less

After calling and adding comment to booking it was upsetting to get to the hotel after a 5 1/2 hour drive to find that our room was given to someone else. Luckily the staff fixed the issue the next day however when you take extra steps you dont expect them to mess it up. This is definitely a budget hotel. Dirty inside and out. Would not stay here again. less

Stayed for 2 days and had no cable to watch on the tv due to the cable in the wall not being connected to the wall plate that the wire from the tv connected to. I advised the hotel staff and nothing was done to reimburse me for my inconvenience instead I was charged $50 after leaving the hotel for them to fix the problem. less