Best Western Plus Harrisburg East Inn & Suites

The check in process was pretty smooth and the staff friendly. We decided to use the Hot Tub that evening only to find the overwhelming smell of chlorine (to the point of making me cough and burning my eyes) to much to handle so we waited til the next day to try it. That next day the smell was better but the tub was cold and there weren't enough towels stocked. We complained to the woman at the front desk who told us she doesn't know how to turn it up. We had 2 rooms and our friends room did not get made up that day when we were out but ours did however there was a slice of onion on the tile inside our room near the door that was not there prior so clearly the housekeep staff are eating in the rooms. I decided to leave it there and see if they took care of it the next day. The next day we came back to the onion slice still on the floor and less than a quarter of roll of toilet paper with no back up rolls. On our way out the next morning I asked them to ensure we had extra toilet paper and they did but the onion remained. At one point I had called the front desk to request an extra blanket (as I was told by the woman at the front desk there would be an extra one in the drawer but there was not). The phone rang for over 5 minutes with no one answer before I got frustrated and hung up. On day 2 we also told the next front desk person that the hot tub was not hot and was again told they didn't know how to fix it but would talk to maintenance. We came back that evening to a still cold hot tub and again complained to the front desk (this gentleman with red hair had a clue...we liked him) and he said he knew how to turn it up and would take care of it but unfortunately it was still not up to temp by time we went to bed. We tried to use the two computers in the "business" center to print some tickets. One of the two computers wouldn't even connect to the internet. The breakfast was gross, un-flavorful and cold. We went some place else from then on to eat. The carpet in our room felt damp the whole time we were there and it wasn't even near the bathroom so I have no idea what was on the floor but it was gross. When we checked out I told the person at the front desk about the mysterious onion that had laid on our floor for 3 full days despite our room being "done up" all 3 days. less

The staff here were very kind and accommodating to our check in and check out needs. The rooms were neatly kept and well-supplied and the room itself was spacious and comfortable. The hotel was very close to a mall, many great restaurants and grocery stores. Overall, I had a wonderful experience here! less

After finding the hotel and checking in, there was several restaurants and a shopping area like two miles north of the hotel. Professional staff, good hot water, wifi was good and I like that there was a socket built into the lamp for a charger to be used (rather have USB ports near the bed but it's a BW so take what you can get). The primary reason I book the hotel was the 1000 AAdvantage miles I got thru Rocketmiles and near Hershey w/o having to be IN Hershey. less

It's recommended to bring your own shampoo and conditioner, plus blow dryer. Overall, it's beautiful Breakfast was good. The hotel is very close to everything, so there is no problem to find there good restaurants, etc... less

Man overdosed on room next us Police and ambulance came to help police found needle in the room asking how many bags of heroin the man had used ..sad sad situation called front desk to inform we wanted a refund to only be told itd be over soon they were dealing with people in front of them ....sad hotel less