Cheap and okay for price, but dont expect too much
Although the hotel appearance is nice and the staff is friendly, the inner workings are not acceptable. 4 days in a row our room was not cleaned. Evern after complaining the first night I got into t... more
Although the hotel appearance is nice and the staff is friendly, the inner workings are not acceptable. 4 days in a row our room was not cleaned. Evern after complaining the first night I got into the room of ketchup stains all over the floor, I also had ants crawling on me first 3 nights. Not a lot but 1 or 2 per evening. Day 5 they moved me rooms so as to make sure my room would be cleaned. Morning 6 I had no hot water, figuring it was just the hotel, I said nothing. Morning 7 no hot water again so I complained. They could not fix so swtiched me rooms again for the 3 rd time now. At least the new room had no ketchup on floor, no ants crawling on me in bed, and I had hot water. Hot tub was never more than luke warm even though we would ask for it to be heated. The printer in business center was out of ink for the whole 12 days I was there. Although they would print anything needed at the front desk. This could be a very nice place to stay but I do not feel this ship is running properly. less
gmbw39134, Guest Relations Manager at Best Western Plus Harrisburg East Inn & Suites, responded to this review
I want to extend my sincerest apologies regarding your recent stay with us. I want you to know we take our guests very seriously when they have any issues and we will do whatever we can to make sure something like this does not happen again. I want you to know I personally saw that the ketchup stains in the first room were dealt with, as soon as I was made aware of that problem. I have spoken with our housekeeping staff and shared your feedback with them as well. I want you to know we have made adjustments within our staff in order to ensure what you have spoken about does not happen again. I am truly sorry for the impression your recent stay has left, however I truly hope you will give us another opportunity to improve. Thank you again for taking the time to post your review, and have a great day!