Best Western Plus Harrisburg East Inn & Suites

Stayed here for a business trip, upon arrival a request that I've made was kind of mocked at the front desk. get into the room and the room is okay clean been at a lot better clean and smelling hotels, the selection of food while at place is very limited. They really need to work on staff that is very catering to what you need. Breakfast was okay but a lot of ready cooked heat up food thrown in serving containers. I would not want to stay at this hotel again unfortunately. I stayed at the executive suite and being there highline room the bed gave me a backache in the morning and the shower was nearly impossible to adjust. less

Staff did not have name tags. When you had a question, you didn't know who to ask? The stair rail in the hot tub was rusty. The beds were uncomfortable. We stayed 2 nights and our beds were not made for the 2nd night. There are a lot of other hotels in the Harrisburg area, so for our next visit we will stay somewhere else. less

Upon arrival, the front desk check-in was quick, friendly and efficient. Plenty of close parking found outside front entrance. Had ground floor room right next to lobby making for quick easy access to breakfast room, coffee dispensing area. Rooms were large and clean, although appointments in the room and bath were somewhat dated. Bath was quite compact. The breakfast was really excellent as more than one hot breakfast meat was offered, as were scrambled eggs, waffles and all the other expected breakfast items. As we are on our way to check-out I am assuming the process will be handled as was the check-in procedure. Would stay here again if near our route. Very cost friendly. less

Hotel was ok, needs to focus on the cleanliness of the rooms. We had candy wrappers and snack papers on the side of our beds. Hotel very short staffed, did not wash hands before switching breakfast items. Our heat was also broken but the problem was solved. less

The reservation was made by my husband's business associate so we had no choice in the decision. I like to make my own reservations and do my own research. I think the hotel was just fine and a good value. We had the handicapped accessible room and it offered lots of space. The shower was very nice with a removable shower head and nice pressure. The room was mostly clean but there was an old pair of socks left behind when we moved the room chair. That's gross! The bedding was clean but the beds were not comfortable, in fact they were more like an air mattress and every move my husband made bounced me around too. Also I would like to have a regular size pillow instead of the small decorative ones that are there. The breakfast was the usual fare for the chain hotels but it did have some variety with fried potatoes and bacon and sausage. The breakfast area was clean and had plentiful seating. We didn't use the hot tub but it didn't look inviting. The room looked like a closet and the water looked cloudy. I would not use it All in all it was an ok stay that served the purpose we needed it too. If in the area, I may consider staying again. It really was a good value for the price. less