Good Hotel, But With A Serious Issue (For Us)
21/07/2019 DaDits14, Lionville, Pennsylvania
The property was located in a quiet area outside of Harrisburg. It has a spacious drive-in area where visitors can quickly load or unload their vehicle to check-in or out of the hotel. It has an inv... more
The property was located in a quiet area outside of Harrisburg. It has a spacious drive-in area where visitors can quickly load or unload their vehicle to check-in or out of the hotel. It has an inviting lobby that is clean and its upgraded amenities. The complimentary breakfast as well as the eating area deserves commendation as they are very good. The not-so-nice things that we have to mention with regards to our stay was that the room that was assigned to us has the following issues that need attention: 1) The bathroom door knob (or lever in this case) is not working properly. The door can be closed after a good amount of force, but the big issue was that it cannot be opened from the inside the bathroom which is a serious safety issue. It's a good thing that we are a family that occupied this room. If it were just me and this happened, I literally locked myself inside the bathroom with virtually no way to get myself out of. This needs to be addressed ASAP. 2) The bath tub faucet is not flushed to the bathroom wall, hence a gaping hole can be seen which clearly would allow the water to seep in behind the wall while taking a shower.
The dining area is spacious and able to cater to about 3 dozen guests. It was well-lighted, with 2 glass doors providing direct access outside should an emergency arises. There was a nice big LCD TV providing entertainment information to guests. It was very clean and taken cared of. Food varieties are plentiful and well-stacked. It was a nice move to separate the coffee kiosk from the main breakfast area so the guests don't pile into a single line trying to get their preferred breakfast items.
The hallways are very clean and in good order. However, we noticed that the hall air conditioners on the 2nd floor where we stayed are disconnected, hence the area near the far end were getting hot. This is notable because when we stayed here the region is in the midst of its worst heat wave in 7 years, with temperatures never went below 75°F and same with the dew point.
The fitness center and the bubble tub (not a pool to be clear) were working properly.
All in all, this is a good hotel that is very accessible from the airport and the nearby shopping center. Management just have to keep up with providing their guests the best amenities their hotel can possibly offer. less
gmbw39134, Guest Relations Manager at Best Western Plus Harrisburg East Inn & Suites, responded to this review
We thank you for taking the time to post such a through review. We are happy to see that your stay was generally a great experience. I want you to know we take any complaints very seriously, and have already addressed the issues you mentioned regarding your bathroom door, and the tub faucet. Our maintenance staff has seen to those problems so we may ensure they do not continue. We find it very refreshing to have someone pay so much attention to all the hard work we put in here at the property. We take great pride in providing our guests with a clean and safe environment and when anyone takes the time to post feedback, whether good or bad, it helps us to know the areas where improvement is needed. Thank you again, and we hope to see you in the future!