Best Western Plus Harrisburg East Inn & Suites

It's recommended to bring your own shampoo and conditioner, plus blow dryer. Overall, it's beautiful Breakfast was good. The hotel is very close to everything, so there is no problem to find there good restaurants, etc... less

Man overdosed on room next us Police and ambulance came to help police found needle in the room asking how many bags of heroin the man had used ..sad sad situation called front desk to inform we wanted a refund to only be told itd be over soon they were dealing with people in front of them ....sad hotel less

HORRIBLE- FLEA RIDDEN HOTEL!! Do not stay here. My husband had fleas jumping all over his legs! Breakfast was like an overflowing landfill. Garbage was overflowing. Inhumane. Had to checkout early then had to try and find a hotel for my family. TERRIBLE! less

Upon arrival we were sent to our room to find out it was all torn up. We were given another room and it had not been serviced. The third room was a different class of room and was not clean. There was no apology or compensation offered and the staff and management seemed indifferent. This was not up to the standard of any Best Western we have ever stayed in and was definitely not a “Plus”. This hotel is poorly managed. The photo is how the second room appeared when we opened the door. less

The property was located in a quiet area outside of Harrisburg. It has a spacious drive-in area where visitors can quickly load or unload their vehicle to check-in or out of the hotel. It has an inviting lobby that is clean and its upgraded amenities. The complimentary breakfast as well as the eating area deserves commendation as they are very good. The not-so-nice things that we have to mention with regards to our stay was that the room that was assigned to us has the following issues that need attention: 1) The bathroom door knob (or lever in this case) is not working properly. The door can be closed after a good amount of force, but the big issue was that it cannot be opened from the inside the bathroom which is a serious safety issue. It's a good thing that we are a family that occupied this room. If it were just me and this happened, I literally locked myself inside the bathroom with virtually no way to get myself out of. This needs to be addressed ASAP. 2) The bath tub faucet is not flushed to the bathroom wall, hence a gaping hole can be seen which clearly would allow the water to seep in behind the wall while taking a shower. The dining area is spacious and able to cater to about 3 dozen guests. It was well-lighted, with 2 glass doors providing direct access outside should an emergency arises. There was a nice big LCD TV providing entertainment information to guests. It was very clean and taken cared of. Food varieties are plentiful and well-stacked. It was a nice move to separate the coffee kiosk from the main breakfast area so the guests don't pile into a single line trying to get their preferred breakfast items. The hallways are very clean and in good order. However, we noticed that the hall air conditioners on the 2nd floor where we stayed are disconnected, hence the area near the far end were getting hot. This is notable because when we stayed here the region is in the midst of its worst heat wave in 7 years, with temperatures never went below 75°F and same with the dew point. The fitness center and the bubble tub (not a pool to be clear) were working properly. All in all, this is a good hotel that is very accessible from the airport and the nearby shopping center. Management just have to keep up with providing their guests the best amenities their hotel can possibly offer. less