My wife and I celebrated our wedding anniversary here, having read some good reviews. We stayed for 2 nights in this fine old building, which is in a great location with large bedrooms and wonderful, ... more
My wife and I celebrated our wedding anniversary here, having read some good reviews. We stayed for 2 nights in this fine old building, which is in a great location with large bedrooms and wonderful, pleasant and helpful staff. I agree with a reviewer's comments about some of the carpets needing a clean and a lick of paint in some areas.
We had a large, free-standing bath, which had some repair marks on the bottom. Attempted to fill it on Saturday teatime but the pressure was so low that it would have taken hours to fill. The pressure at other times was fine. It would appear that the bath was merely for show.
Bar and food prices are what you would expect in a hotel of this type and the food was absolutely first class, if you didn't mind a long, long wait. Friday night was fine: we had the set meal at the Dancing Through the Decades event and it was excellent. On the Saturday night some family members joined us and we booked a table in the Rib restaurant and looked forward to a very special evening. 40 minutes after ordering, the waitress informed us that they were out of one of the starters (mussels) so another order was given and it was over an hour that the starters arrived. The main course arrived at 9.20pm, even though our table was booked for 7.30pm. The waitress was lovely and couldn't apologise enough, and she appeared to be physically upset, offering the excuse that there were some more events taking place at the hotel and they were short staffed.
Most of the diners were complaining about the delays, yet no-one wanted to see the waiting staff upset. I was told that one young waitress was crying and appeared to be distraught. The restaurant manager was no more than a slip of a lass and she, too, was very apologetic, giving the same excuse.
The service was not acceptable in any restaurant, let alone at a 4 star hotel. One of the events was a wedding, which is something that must have been booked well in advance and was taking place in one of the suites. One would expect the hotel to deal with this without disruption and manage or supervise their staff accordingly. There was no sign of any management, only mismanagement.
The lovely staff should be protected from the barrage of complaints about slow service; they can only remain loyal to the firm for so long. I'm not sure that the hotel deserves such sincere staff.
It certainly tainted our stay and I'm not sure we'd be staying again. less