We came back for our 3rd visit here. It just seems to get better each time. Friendly reception staff and everyone that works here gives you a smile, which shows they must be happy in their work. We stayed in room 306 as this corridor has carpet and is much quieter than room 206 , where the hall is tiled. When you walk into the premier room, which is only a few pounds more than the regular rooms, you feel you are entering a suite. It has 3 windows which makes it light, with lovely views over the lake and gardens. This room has a large desk which makes it very suitable for people staying through work. I'm disabled and use an inflatable chair to sleep on when away from home and I always worry that it might be cramped, no problems here, an enormous bed, with extra large bedside tables, a wardrobe, drawers and other pieces of furniture, I could still manoeuvre my electric scooter with ease. Decent selection of teas, coffee etc. UHT milk containers and a fridge, as well as the usual complimentary bottles of water. The bathrooms have 2 sinks, a deep roll top bath and a large shower with about 4 jets as well as a loose hose for washing your hair. Good selection of toiletries.
Their restaurant, the steakhouse grill, has an excellent menu, catering for most people although if you're vegetarian you would find the menu limited, but what veggie sould go to a place called the steakhouse.
My husband had the Hartlepool crab and he said he'd never had a crab as tasty as this, I had the smoked salmon and instead of the usual type you get, this was a small smoked salmon steak which just melted on my tongue. We both went for the surf and turf. Bad decision in a good way. The steak was more like a families sunday joint, the lobster was really tasty and the chips were 1/2" square and served in a little chip basket. Halve way through I just couldn't eat anymore and for the first time ever, my husband couldn't finish his either.
Breakfast isn't as varied as some hotels, but it suits us fine. 3 different boxes of cereal, muesli, a large selection of fruits, yogurts, pastries, and make your own toast, which I prefer. There is a good choice of cooked breakfasts which you order.
This is the first hotel I have been in where you pay for your breakfasts separately but its actually a good idea, as I would imagine they get a lot of people flying from Durham Tees airport who leave too early for breakfast. At £10 for either full english or continental I think this is good valley
Whether you're a family or alone, this hotel has plenty of rooms that can cater for it. less