We stayed here for two nights (Thursday and Friday) and had very little sleep on either night due to noisy wedding guests who were still roaming the hallways at 3am, banging on doors, swearing, laughi... more
We stayed here for two nights (Thursday and Friday) and had very little sleep on either night due to noisy wedding guests who were still roaming the hallways at 3am, banging on doors, swearing, laughing and shouting. We complained after the first night and were assured that the night staff would keep closer watch the second night - which they didn't, so we complained again. Added to our complaint was the fact that the housekeeper had left our room door ajar ALL DAY! In fairness, the staff were very good at handling this complaint, assuring us that CCTV images confirmed that no one had entered the room. The general manager authorised an immediate 50% refund which we considered to be very fair.
The rooms in this hotel are large and airy and include complementary fruit, biscuits, water, sweets, sewing kit, shoe mitt and a refreshments tray - most of which have disappeared from standard practice in many hotels today. The super king size bed was enormous and very comfortable, but the sofa-bed was rather uncomfortable in comparison. The bathroom was very large with a good selection of toiletries. A bathtub, separate shower cubicle, and separate toilet was a very unusual find and very pleasing. Breakfast is fairly standard - part self-service and part served. The breakfast room was busy which resulted in a certain lack of basics like bread and juice, simply because the staff were rushed off their feet.
The grounds to this hotel are STUNNING and the setting quite magical. It has the potential to be a very superior residence, but at the moment it falls short.
I hope this helps. less