Best Western Plus Hannaford Inn & Suites

The room was decent but we found another guests house shoe under the bed skirt. More concerning to us was when they knocked on our door and accused of us of smoking in the room. We did not smoke in the room. The staff came to our door 2 times and claimed the hallway smelled like smoke and that it was coming from our room. I informed them that we didn't smoke in the room and showed my frustration. Then when checking out they tried to keep our $100 deposit. Most hotels don't require security deposits when paying with a credit card but this one does. I hate to think that there intention is to keep it from the get go but after this experience I think there may be some scamming going on. We are all wearing masks due to COVID-19 but they smelled smoke and somehow determined it was our room in a hallway full of doors. Keep an eye out for this trick...They did return our deposit after we complained. We let them inspect the room and they reluctantly gave it back. less

It is a little hard to see the entrance. Staff was friendly and helpful. I had to leave early so not sure about breakfast offerings I did grab a to go breakfast that were ready for guest already. Overall would stay here again less

We were impressed by the room. Nice decor, comfortable bed, bathroom clean. Did have some issues with door lock ,took several attempts and I mean several to get the door to unlock.Very frustrating. Noticed the furnace filter hadn't been changed since 2/19, this is 7/20. I pulled it out and left it out.The room was 81 degrees when we went in. It was hot and the heat was on. Clerk said it was probably left on from the last guest, whatever. Attention to small details would have made a big difference in the satisfaction of our stay. less

The front desk area was very cluttered & an electrical outlet was hanging from the wall. No sign saying they were remodeling. Cold breakfast in a bag was disappointing. Old furniture in rooms needs an upgrade. Poorly lit halls feel unsafe. less

They stated on the website free hot breakfast and once we got there we seen they was doing renovations which shut down breakfast area. If they had removed this from website I wouldn’t have traveled 25 miles out of the way to stay here. Staff seemed to not care about the misrepresentation. Our refrigerator in our room was broke and they did quickly and painlessly move us into another room. However have of the flooring was removed in lobby in some places so it was easy to trip which I did and sprained my ankle. So it was a miserable little trip and ride back. No warning signs up about uneven floor or anything. less