Best Western Plus Hannaford Inn & Suites

This hotel was just ok. I mean if I had to stay all day in the room, I would not have been happy. I had to keep going to the front desk to get towels. There were 3 of us and had 1 set of towels. If you wanted ice you had to go down to first floor. Silverware for the kitchenette. Anything extra you needed. Also, there was a musty smell when you entered the room and also off and on in the bathroom it would smell terribly of sewer or poop and not from us. less

over charged we stayed one night and was charged for two nights.Had to leave o the second night was told would not be charged.Still trying to get refunded without getting a lawyer,,....Management was not around to solve problem. less

We discovered this hotel four years ago when we were visiting the area frequently during the final illness and death of my Mother in Law. At that time it was a decent property with a friendly staff and nice clientele. It featured basic amenities, provided usable kitchens in the suites, a comfortable and attractive lobby, good hot breakfast, and safe outdoor areas. It wasn't the Ritz, but it provided a comfortable place for us to stay during a trying time. We returned this week to bury my Father in Law to discover a property that is circling the drain. Our group occupied three rooms that ranged from bad to terrible. The lobby and all common areas look dingy and unwelcoming, the rooms had damaged and dirty walls, the kitchens had no dishes, utensils or any other equipment, and one of the rooms smelled. The elevator was not working half the time we were there, and we received no housekeeping service during our two day stay. The breakfast selections were minimal and terrible, the refrigeration in the soda machines did not work, and we could not find an ice machine. This downturn also appears to extend to the clientele. When we returned from dinner, there was a shirtless man with an ankle monitor chatting up the front desk clerk. Later that night our family members on the third floor were kept awake by a couple having a screaming fight that lasted for hours, until my sister in law finally threatened to call the police herself if the hotel staff continued to do nothing. The exterior of the place looks terrible, there is a mountain of garbage in the back of the parking lot near the pool. Someone tried to break in to my Brother in Law's car, and as the final insult when we were leaving we discovered a box in the back of our car had been stolen (we think we may have accidentally left the car unlocked). The box contained some memorabilia from my Father in Law who had served in WWII and Korea, including the folded flag that had adorned his coffin at the funeral. Now that my inlaws are gone, we probably won't have a reason to return to this area again, but if we did I would not stay here. Spend a few extra bucks and go to the Hampton Inn up the road. less

I will never stay here again. First we paid for the king suit nowhere on there did they say that we would not have ANY kitchen utensils, plates, cups or cookware! What's the point of paying for a suit if we have to Pay to eat out everynight! Also the fridge didn't work so we couldnt keep anything cold including drinks. There was stains on the floor. The do not disturb sign was held on by ductape. The elevator smelled and was not clean. It smelled of weed down the hallways. And the light switches decided when they wanted to work. The couch had patches of leather missing from it I didn't even want to touch it. I will never stay here again and it makes me never want to stay at a best western cause I cant trust the pictures anymore. less

We are natives of Cinti, but due to Covid we needed a place to host a gathering to celebrate my daughter's graduation/18th bday without breaking the bank. The hotel had a direct entrance conference room perfect for 40-50 guest and those with disabilities. It has a long counter with sink making it easy to serve your own food. The room was set up, clean with a working tv. Staff was kind and accommodating. We stayed in a King suite and a 2 bed Queen room. The bed was sooo comfortable. The rooms were clean, new carpet, kitchenettes were nice. If anyone wanted to be picky they may say its time to change the wallpaper and update the tile in bathrooms, but based on time we are in, its understandable. It was clean & that matters most to my family. I certainly cannot wait until full breakfast is back, but the continental offered Hostess donettes, cereal, whole fruit, boiled eggs, yogurt, granola bars & fruit. It was a great staycation and would do it again. less