They stated on the website free hot breakfast and once we got there we seen they was doing renovations which shut down breakfast area. If they had removed this from website I wouldn’t have traveled 25... more
They stated on the website free hot breakfast and once we got there we seen they was doing renovations which shut down breakfast area. If they had removed this from website I wouldn’t have traveled 25 miles out of the way to stay here. Staff seemed to not care about the misrepresentation. Our refrigerator in our room was broke and they did quickly and painlessly move us into another room. However have of the flooring was removed in lobby in some places so it was easy to trip which I did and sprained my ankle. So it was a miserable little trip and ride back. No warning signs up about uneven floor or anything. less
Baljit J, General Manager at Best Western Plus Hannaford Inn & Suites, responded to this review
We apologize for the condition of the lobby area and that our breakfast was temporarily shut down due to remodel of the breakfast area and lobby. All of our staff were working hard to assist guests entering the lobby, so I am sorry to hear that you tripped. We were still offering a Grab & Go Breakfast during this time, so I hope you were able to have something for breakfast. Our renovation took a little longer than expected, but it is now complete! We hope to have you as a guest again in the future so you may enjoy our continental breakfast with made to order omelets!!