Best Western Plus Hannaford Inn & Suites

I have stayed here twice in the past during normal times, and things were satisfactory. This time so many areas needed work. First off Covid protocol, the ladies at check in wore masks behind a plexiglas screen but their maintenance man and onsite cleaning crew that we dealt with did not once wear face masks , even when entering our room, until we insisted. I did not see any posted COVID protocols they were following. I doubt that they leave the rooms empty for 24 hrs or more between guests. I try to give hotels some slack in reviewing, but here were just too many problems to overlook. The toilets in both our room and next door were backed up when we arrived and were continuously clogged for the next 3 days. The mattresses are way too soft and sagging, pillows lumpy, and the carpet are bunched up in many places and dirty. The shower curtain rod was twisted downward and never closed completely. The bath door scraped the tile floor. The frig even when set on low was way too cold for many items ( fruits etc) . There was kitchenette but no forks knives or glasses only paper coffee cups. The "grab and go" breakfast consisted of water bottle, an orange, granola bar, and cookies or package mini danish. I have not looked into the refund of the $ 100 deposit yet. I'll give that a week or so to process. But I've never stayed in place that required that, or was not settled on departure. The main draw is the price. It's relatively cheap and you get what you pay for. Next time I need a place in this area , I'll look elsewhere. less

I had a good size room, with mini refrigerator, microwave, kitchenette area. Full bath. Everything worked well. Grab and go breakfast was ok. Staff was always available at front desk. Masks were generally worn all the time I saw staff. Room was clean and comfortable. There was evidence of dirty areas at lower shower curtain, bathroom ceiling and on the fins of the room air conditioner. Nothing a little more cleaning wouldn't solve. Location as adjacent to the Kenwood shopping complex. I would stay again at the price I paid (which seemed quite low, thanks to depressed travel demand.) less

The room was decent but we found another guests house shoe under the bed skirt. More concerning to us was when they knocked on our door and accused of us of smoking in the room. We did not smoke in the room. The staff came to our door 2 times and claimed the hallway smelled like smoke and that it was coming from our room. I informed them that we didn't smoke in the room and showed my frustration. Then when checking out they tried to keep our $100 deposit. Most hotels don't require security deposits when paying with a credit card but this one does. I hate to think that there intention is to keep it from the get go but after this experience I think there may be some scamming going on. We are all wearing masks due to COVID-19 but they smelled smoke and somehow determined it was our room in a hallway full of doors. Keep an eye out for this trick...They did return our deposit after we complained. We let them inspect the room and they reluctantly gave it back. less

It is a little hard to see the entrance. Staff was friendly and helpful. I had to leave early so not sure about breakfast offerings I did grab a to go breakfast that were ready for guest already. Overall would stay here again less

We were impressed by the room. Nice decor, comfortable bed, bathroom clean. Did have some issues with door lock ,took several attempts and I mean several to get the door to unlock.Very frustrating. Noticed the furnace filter hadn't been changed since 2/19, this is 7/20. I pulled it out and left it out.The room was 81 degrees when we went in. It was hot and the heat was on. Clerk said it was probably left on from the last guest, whatever. Attention to small details would have made a big difference in the satisfaction of our stay. less