Best Western Plus Hanes Mall Hotel

3330 Silas Creek Pkwy, Winston Salem, North Carolina, 27103-3014, United States
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Best Western Plus Hanes Mall Hotel

The Best Western Plus Hanes Mall Hotel is designed with travelers in mind.

Conveniently located between Business Route 40 and Interstate 40 on Silas Creek Parkway, we are easy to find! The Hanes Mall and Novant Health Forsyth Medical Center
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Pets not accepted
Check-in & Check out15:00:00 | 11:00:00

Reviews of Best Western Plus Hanes Mall Hotel

Traveller Overview:
4.0 Rating: 686 reviews
Excellent 44%
Very Good 33%
Average 11%
Poor 5%
Terrible 5%
Rating

rachaelryanreagan, wrote review 10/08/2020

Stay somewhere else!

Not very impressed with this hotel. Pool wasn’t open (not their fault, totally understand that) but that was really the only reason we booked here. When we arrived there were people everywhere not soc... more

Rating

Lydia M, wrote review 01/07/2020

Quick trip

My daughter and I were in Winston Salem for only one night and I decided to stay here, this was the best decision I could have made. We were apartment shopping so by the time we reached the hotel we w... more

Owner Response
Guest_Relations_MHR, Guest Relations Manager at Best Western Plus Hanes Mall Hotel, responded to this review
Lydia M, Thank you so much for your kind words regarding the cleanliness and fresh smell of your lodgings. Our ultimate ambition is to provide a five star experience, and we are thrilled to learn that we have succeeded. We greatly appreciate the time you've taken to rate our hotel and we look forward to your next visit.
Rating

nancybO8956VG, wrote review 09/05/2020

Never again

Stayed here during vivid 19. Understood social distancing practices. But while checking in late. Midnight. Saw a homeless person passed out at the computer station in. And had to acknowledge that w... more

Owner Response
Tina M, Guest Relations Manager at Best Western Plus Hanes Mall Hotel, responded to this review
nancybO8956VG, Thank you for bringing to our attention your experience and comments regarding your stay in our hotel. We take your health at the top priority. Due to the outbreak of COVID-19, the Hotel management decided to introduce precautionary measures that will ensure safety not only to our staff but also to our clients . I am sorry that we failed to do this during your most recent stay regarding the social distancing practices . We already informed the management about this for necessary actions. Please keep us in mind for your next stay in the area.
Rating

R7366MKkristinam, wrote review 22/03/2020

Fantastic place

Recommend this Hotel for whatever your travel plans are for!! Extremely well staffed, clean, and go above and beyond to make you feel at home! Thank you to the whole staff here your amazing and I wo... more

Owner Response
Tina M, Guest Relations Manager at Best Western Plus Hanes Mall Hotel, responded to this review
R7366MKkristinam, Greetings from Best Western Plus Hanes Mall Hotel. Thank you for taking the time to complete our guest satisfaction survey and for rating our hotel so highly! It is rewarding to hear that we have succeeded in making you feel at home and that you experienced no difficulties with our services or amenities. We look forward to serving you again!
Rating

George K, wrote review 18/03/2020

College Baseball Spring Trip

We came in with a college baseball team from Michigan with 32 players 3 Coaches and a bus driver. We had never stayed here before and were very satisfied with the Staff,Clean rooms ,Breakfast and WiF... more

Owner Response
Tina M, Guest Relations Manager at Best Western Plus Hanes Mall Hotel, responded to this review
gkoutdoors1, Greetings from Best Western Plus Hanes Mall Hotel. Thank you so much for your feedback and kind words regarding the five star service and accommodations that you received during your most recent stay with us! It's rewarding to learn that we exceeded your expectations with the accommodations, hospitality and cleanliness of our guest rooms. We enjoy sharing these reviews with our staff and we all look forward to seeing you again.