Beautiful hotel BUT...
28/11/2016 tanyadabney, Oakland, California
When my family and I arrived I must say I was quite impressed with what I saw. Most of the time I stay at the Marriott, Hyatt, Hilton, or Wyndham but we stayed because of work. The rooms are really ni... more
When my family and I arrived I must say I was quite impressed with what I saw. Most of the time I stay at the Marriott, Hyatt, Hilton, or Wyndham but we stayed because of work. The rooms are really nice (furnishings etc) and the hotel appears exceptionally clean however as time passed on after checking in I started seeing ROACHES in my room!! Crawling up the wall, on the nightstand, on the telephone !! Omg I don't believe what I'm seeing!! Everything looks so nice here. I called downstairs and spoke to Frederico who did not appear surprised as his response to me was yeah we bought this property from a days inn. Unfortunately we don't have a maintenance man on duty but someone will be here tomorrow. We can have you moved to a new room tomorrow. Now I'm wondering are there roaches in that room too??!! I mean he already knows about this situation. How are they able to do business this way? Every review I have read about this hotel seemed relatively favorable for the most part with the exception of a few complaints. I mean I realize you can't satisfy everyone all of the time but this is ridiculous. I don't want these things in my clothes or my car and I certainly don't want to take them back with me when I leave. If this business clearly knows about these ROACHES then why are they not exterminating ??? I don't want these things crawling on me while my family and I are trying to sleep!!!!! Now I've just killed one on the headboard!!!! Oh and one of the elevators are still out of order. Sadly disappointed😕 less
Gloria B, Guest Relations Manager at BEST WESTERN PLUS Hanes Mall Hotel, responded to this review
On behalf our our entire staff, we sincerely apologize for the problems you experienced at our hotel and we also apologize for any inconvenience to you. Our exterminator has eliminated the problem. Frederico should have been surprised because this certainly is not typical of our facility, the situation should have been addressed and handled immediately. This property has been a Best Western Plus Inn & Suites Hanes Mall for more than 3 years. We have new elevators scheduled to be installed, we are now waiting for the installers and are told it will be at the beginning of 2017.
Your business and your review is very important to us, we do hope you will give us another chance to prove we are a great place to stay. Thank you for staying with us.
Best Western Plus Hanes Mall Hotel
Winston Salem, NC