Best Western Plus Hanes Mall Hotel

3330 Silas Creek Pkwy, Winston Salem, North Carolina, 27103-3014, United States
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Best Western Plus Hanes Mall Hotel

The Best Western Plus Hanes Mall Hotel is designed with travelers in mind.

Conveniently located between Business Route 40 and Interstate 40 on Silas Creek Parkway, we are easy to find! The Hanes Mall and Novant Health Forsyth Medical Center
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Pets not accepted
Check-in & Check out15:00:00 | 11:00:00
3330 Silas Creek Pkwy, Winston Salem, North Carolina, 27103-3014, United States

Reviews of Best Western Plus Hanes Mall Hotel

Traveller Overview:
4.0 Rating: 708 reviews
Excellent 44%
Very Good 33%
Average 11%
Poor 4%
Terrible 5%
Rating

Vjp416, wrote review 22/07/2021

Loved this hotel

We had such a great stay at this hotel! It's very lovely and the staff is amazing! Everyone was so nice to deal with. The room was comfy and large! Nice beds! And the location is fantastic, a short dr... more

Owner Response
Guest Relations Manager, Other at Best Western Plus Hanes Mall Hotel, responded to this review
Vjp416, Thank you so much for your feedback and kind words regarding the five-star service and accommodations that you received during your most recent stay with us! It is heartwarming to hear of how our efforts to impress you with our hospitality, comfort and you found the location to be so convenient for your needs. We hope to impress you again during your next visit and we thank you for sharing your experience.
Rating

Jawk24, wrote review 18/07/2021

Overnight Stay

Good for one night but I would not recommend this hotel for an extended stay. Outside of the water bugs in the bathroom and cracks in the siding of the walls in the room don’t expect much. The break... more

Owner Response
Guest Relations Manager, Other at Best Western Plus Hanes Mall Hotel, responded to this review
Jawk24, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We so sorry for the unfortunate incident that you experienced regarding the visit of unwelcome pests in your bathroom. On behalf of our entire team, we would like to apologize. We want to assure you that we respond promptly to pest alerts with expert extermination services and also treat to deter pests on a regular scheduled basis. Your voice is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.
Rating

slaburns, wrote review 18/07/2021

So-So

It was acceptable, and we had no problems. It's just a dated hotel and not the cleanest place we've ever stayed. We were on our first trip without kids and hoping for a nicer place. Overall feeling of... more

Owner Response
Guest Relations Manager, Other at Best Western Plus Hanes Mall Hotel, responded to this review
slaburns, Thank you so much for taking the time to leave such a thorough and insightful review regarding the cleanliness and suggestions to improve the experience for our valued guests in the future. We assure you that we have the highest standards of cleanliness and that your comments are very important to us and are being addressed immediately with our staff. On behalf of our entire staff, we thank you for choosing our hotel and hope you give us a chance to serve you again and experience the improvements we have made with our service.
Rating

cribaldo, wrote review 09/07/2021

Locked in the bathroom

I took a shower late at night and found out that the door knob was loose. I was not able to open it So I had to call my roommate who tried and gave up. So, she called the receptionist, she came try ag... more

Owner Response
Guest Relations Manager, Other at Best Western Plus Hanes Mall Hotel, responded to this review
Hello cribaldo, Thank you for sharing your experience, and We are sorry to hear about the difficulties that you experienced with the doorknob. We do appreciate the compliments to our receptionist and we are addressing them to prevent this kind of issue that you experienced from occurring in the future. Pam is so happy that she can provide such an awesome experience for everyone. Please consider staying with us again so that we can have another chance to provide you with a superior experience.
Rating

traceybrimministries, wrote review 05/07/2021

My experience

Although I don’t like hotel rooms with the sink outside the bathroom, this room was very clean and accommodating. The internet was unreliable and weak. The fitness area was small and the Treadmill did... more

Owner Response
Guest Relations Manager, Other at Best Western Plus Hanes Mall Hotel, responded to this review
Hello traceybrimministries, Thank you for your kind comments and review regarding our high standards of cleanliness and hospitality. We are happy to see the high rating and to read the pros of your experience, yet we regret to hear of your dissatisfaction with the wifi and fitness area. We do apologize we had an internet issue during your visit, and for any inconvenience this caused. It's important for us to impress our guests and your comments will make this goal that much more attainable. We hope you will return to see how we are continuously improving in an effort to impress our valued guests.