15/07/2017 123traveler409, Norfolk, Virginia
I stayed here for the first time nearly 2.5 years ago and had a terrific experience. I stayed again July 12-14, 2017. The young man that checked us in was great. I can't remember his name, but he w... more
I stayed here for the first time nearly 2.5 years ago and had a terrific experience. I stayed again July 12-14, 2017. The young man that checked us in was great. I can't remember his name, but he was a young African American man. He was polite, friendly, and professional. The room was again very clean and comfortable. The doors and walls are very thin, so if crowded you can easily hear your neighbors. If they aren't thoughtful, it can be noisy. The elevators this time around were dirty, especially the floors. The sidewalk entering the hotel was also very dirty: discarded gum, spilled drinks, cigarette buts, etc. The parking lot is oddly shaped and they suggest you park "on the gravel" if lot filled, but the "gravel" has many sharp edged large rocks in it. I worried it may damage my tires. Also, there is a dilapidated limo in the parking lot with a promotional sheet hanging on the side, held in place by some of these large rocks. This gives the hotel a run down appearance and poor first impression upon arrival. The pool is very small, but the children there seemed to enjoy it. The breakfast is fine and varied. The only fruit was cellophane wrapped apples. Overall: the staff is great, the room is comfortable and clean, the breakfast is good and varied, so it's a great value overall. If they cleaned the elevators and entrance and removed the unsightly limo, I would definitely give an enthusiastic 5 stars! less
Gloria B, Guest Relations Manager at Best Western Plus Hanes Mall Hotel, responded to this review
Thank you for such a wonderful review. As always it is a rewarding to learn that our efforts have made a difference to our guest. We will certainly start a cleaning of the walkways. It was a pleasure to have your stay with us. I will pass your comments on to our staff. Please come back soon.
Best Western Plus Hanes Mall
Winston Salem, NC