Locked in the bathroom
I took a shower late at night and found out that the door knob was loose. I was not able to open it So I had to call my roommate who tried and gave up. So, she called the receptionist, she came try ag... more
I took a shower late at night and found out that the door knob was loose. I was not able to open it So I had to call my roommate who tried and gave up. So, she called the receptionist, she came try again and had to open the door breaking it.
Called the manager at the end of our stay and said that he would reimburse me $30.00 . He said, well you know I had to damage the door, so I answered him I didnt want to break the door, I didnt...
Since I am a VRBO owner and I handle much better those kind of situations, Manager deserves a 1 star.
I would suggest to have the maintenance person to tight all the door knobs and check those and much more. Rooms are old and small. As well as the shower.
I give a 5 stars to Pam, one of the receptionist who was helpful and extremely nice. And 5 stars to the receptionist who decided to break the door and let me out. Maybe Pam should be the manager. Time to have women as managers. less
Guest Relations Manager, Other at Best Western Plus Hanes Mall Hotel, responded to this review
Thank you for sharing your experience, and We are sorry to hear about the difficulties that you experienced with the doorknob. We do appreciate the compliments to our receptionist and we are addressing them to prevent this kind of issue that you experienced from occurring in the future. Pam is so happy that she can provide such an awesome experience for everyone. Please consider staying with us again so that we can have another chance to provide you with a superior experience.