Best Western Plus Hanes Mall Hotel

3330 Silas Creek Pkwy, Winston Salem, North Carolina, 27103-3014, United States
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Best Western Plus Hanes Mall Hotel

The Best Western Plus Hanes Mall Hotel is designed with travelers in mind.

Conveniently located between Business Route 40 and Interstate 40 on Silas Creek Parkway, we are easy to find! The Hanes Mall and Novant Health Forsyth Medical Center
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Pets not accepted
Check-in & Check out15:00:00 | 11:00:00
3330 Silas Creek Pkwy, Winston Salem, North Carolina, 27103-3014, United States

Reviews of Best Western Plus Hanes Mall Hotel

Traveller Overview:
4.0 Rating: 688 reviews
Excellent 44%
Very Good 33%
Average 11%
Poor 5%
Terrible 5%
Rating

srb1996, wrote review 16/10/2020

Solid

I’ve noticed over the last 20 years a lot of mid to low level hotels have seriously declined on what they deliver Best Western is not one of those. Quite the contrary they have consistently stepped up... more

Owner Response
Tina M, Other at Best Western Plus Hanes Mall Hotel, responded to this review
srb1996, Thank you for sharing your perspective of our hotel’s accommodations and services! We seek to give each guest a very comfortable and accommodating experience and we are thrilled to hear of our success in this ambition. We appreciate your loyalty and we are looking forward to seeing you again.
Rating

lanoshaj, wrote review 30/08/2020

Adequate stay for a quick trip

The room was clean, but our view was depressing. The outside perimeter is in need of maintenance the fence is need of repair. At night the lighting was poor if I was alone I would not have felt safe.... more

Owner Response
Tina M, Other at Best Western Plus Hanes Mall Hotel, responded to this review
lanoshaj, Your review and rating of our hotel mean a lot to us, and we thank you for taking the time to share this experience. We appreciate your time in pointing out the areas in most need of attention as we work towards updating and improving upon our accommodations. On behalf of our entire staff Best Western Plus Hanes Mall Hotel , we thank you for choosing our hotel and hope you will let us serve you again.
Rating

rachaelryan910, wrote review 10/08/2020

Stay somewhere else!

Not very impressed with this hotel. Pool wasn’t open (not their fault, totally understand that) but that was really the only reason we booked here. When we arrived there were people everywhere not soc... more

Owner Response
Tina M, Other at Best Western Plus Hanes Mall Hotel, responded to this review
rachaelryanreaga, Thank you for pointing out the issues with the bathroom /smelled of smoke so that we can work to improve upon this aspect of the guest experience at our hotel. I assure you that we have the highest standards of cleanliness and that your comments are very important to us and addressed immediately with our housekeeping staff. Regarding the pool due to the global pandemic, we have decided to limit hotel activities and made social interactions to a minimum. Your safety is the top of our priority. We hope and pray that you understand us in these moments. Please keep us in mind for your next stay in the area.
Rating

Lydia M, wrote review 01/07/2020

Quick trip

My daughter and I were in Winston Salem for only one night and I decided to stay here, this was the best decision I could have made. We were apartment shopping so by the time we reached the hotel we w... more

Owner Response
Guest_Relations_MHR, Guest Relations Manager at Best Western Plus Hanes Mall Hotel, responded to this review
Lydia M, Thank you so much for your kind words regarding the cleanliness and fresh smell of your lodgings. Our ultimate ambition is to provide a five star experience, and we are thrilled to learn that we have succeeded. We greatly appreciate the time you've taken to rate our hotel and we look forward to your next visit.
Rating

nancybO8956VG, wrote review 09/05/2020

Never again

Stayed here during vivid 19. Understood social distancing practices. But while checking in late. Midnight. Saw a homeless person passed out at the computer station in. And had to acknowledge that w... more

Owner Response
Tina M, Guest Relations Manager at Best Western Plus Hanes Mall Hotel, responded to this review
nancybO8956VG, Thank you for bringing to our attention your experience and comments regarding your stay in our hotel. We take your health at the top priority. Due to the outbreak of COVID-19, the Hotel management decided to introduce precautionary measures that will ensure safety not only to our staff but also to our clients . I am sorry that we failed to do this during your most recent stay regarding the social distancing practices . We already informed the management about this for necessary actions. Please keep us in mind for your next stay in the area.