Best Western Plus Hanes Mall Hotel

3330 Silas Creek Pkwy, Winston Salem, North Carolina, 27103-3014, United States
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Best Western Plus Hanes Mall Hotel

The Best Western Plus Hanes Mall Hotel is designed with travelers in mind.

Conveniently located between Business Route 40 and Interstate 40 on Silas Creek Parkway, we are easy to find! The Hanes Mall and Novant Health Forsyth Medical Center
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Pets not accepted
Check-in & Check out15:00:00 | 11:00:00
3330 Silas Creek Pkwy, Winston Salem, North Carolina, 27103-3014, United States

Reviews of Best Western Plus Hanes Mall Hotel

Traveller Overview:
4.0 Rating: 699 reviews
Excellent 45%
Very Good 33%
Average 11%
Poor 5%
Terrible 5%
Rating

carolinagirl014, wrote review 06/04/2021

Positive Value & Good Location

Second time I stayed here for a business trip. Location was convenient to everything I needed and staff was accommodating as always. When next assigned to this location, I will stay again - sign up ... more

Owner Response
Tina M, Other at Best Western Plus Hanes Mall Hotel, responded to this review
Hi carolinagirl014, Good day! Thank you for giving us the opportunity to recognize our staff for their exemplary work in providing a comfortable and convenient experience for our valued guests. I am excited to hear that we have been an important part of your travel convenience. Wishing you a safe and beautiful journey as you travel back home. Our management is always happy to serve you and we can't wait to see you again here at the Best Western Plus Hanes Mall Hotel
Rating

gwendolynj236, wrote review 21/03/2021

Awesome Stay

Everything was wonderful . All Staff Was Courteous And Helpful. Breakfast Was Good Considering COVID-19. I Plan To Visit Again When I Am In Need Of A Hotel — This Wikk Be My Place Of Choice. Room Was ... more

Owner Response
Tina M, Other at Best Western Plus Hanes Mall Hotel, responded to this review
Hi gwendolynj236, Greetings from Best Western Plus Hanes Mall Hotel. It is always a pleasure to receive positive feedback! Thank you for taking the time to share your experience, I am pleased to hear that our hotel was clean and our customer service was great. Our ultimate ambition is to provide a five star experience, and we are thrilled to learn that we have succeeded. We are all looking forward to your next visit and hope it will be just as enjoyable.
Rating

Living_360, wrote review 16/03/2021

This hotel is unsanitary + other issues!

Day 1. After we checked in we immediately dropped our bags off in the room and went to view the body of our deceased relative. We noticed that the room we reserved was not similar to the one we purcha... more

Owner Response
Tina M, Other at Best Western Plus Hanes Mall Hotel, responded to this review
Hi Living_360, Thank you for rating your recent experience at our hotel. It is disheartening to learn that the bathroom was not properly cleaned and maintained according to the high standards of our housekeeping and maintenance staff. We do engage in deep cleaning processes right now. Your feedback is certainly going to be taken into consideration as we are always seeking ways to improve upon the guest experience. We look forward to showing you how we have learned from your experience.
Rating

Higirl96717, wrote review 09/03/2021

Mrs.

Excellent stay, friendly staff, easy access from interstate 40 and right next door to Hanes Mall and across street from hospital great location. Lots of restaurants directly behind hotel will definite... more

Owner Response
Tina M, Other at Best Western Plus Hanes Mall Hotel, responded to this review
Higirl96717, Greetings from Best Western Plus Hanes Mall Hotel. It is wonderful to hear from you! Thank you for your high rating of our hotel and for taking the time to share your experience! We are glad that you found our location to be convenient while staying with us near at the mall and resto. We will happily share your comments with our staff and we look forward to seeing you soon!
Rating

cadd515, wrote review 08/03/2021

Close to hospital

Coffee was always available when we wanted it. The staff was always pleasant and helpful, We were close to the hospital at this location. We felt safe during our stay. One small repair was requested, ... more

Owner Response
Tina M, Other at Best Western Plus Hanes Mall Hotel, responded to this review
Hi cadd515, Greetings from Best Western Plus Hanes Mall Hotel. Thank you for taking the time to tell us how our staff efforts to provide a comfortable and convenient experience have been successful. Hearing about how our efforts to give you a pleasant and accommodating experience have been successful is very rewarding for every member of our staff and management team. We look forward to serving you again and giving you another five star experience.