Disappointed - Missing the important things undermines everything else
19/11/2017 CyndeeLaw, Toronto, Canada
I wanted to have a nice stay on my business trip. I travel a lot. However, the Best Western Guildwood Inn is a two storey motel. I was put in a room on the first floor with a walkout to the parking lo... more
I wanted to have a nice stay on my business trip. I travel a lot. However, the Best Western Guildwood Inn is a two storey motel. I was put in a room on the first floor with a walkout to the parking lot from the room (when I specifically had asked for a room on the second floor. They would not change the room even though the front door latch was broken and I was a female traveling alone. I ordered room service and they forgot a spoon for my soup and sour cream for my potato skins (as advertised). Breakfast was complimentary, but you only get three choices -eggs, pancakes or healthy option (small fruit salad, bagel and tea). The waitress forgot to bring a nice even though it was advertised as included. Ordering off the menu was extra. I could not make these numerous mistakes up. All of these things - the location of the room, personal safety and getting meal orders correct are important.
It was not their fault, but you should know that if you input the address in your GPS, this motel does not appear to be in Sarnia. It is a little confusing. Also, when you get there, the GPS says the motel is a 1/2 mile away. So, watch for the signs. less
Edwina T, General Manager at Best Western Plus Guildwood Inn, responded to this review
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.
I apologize for your room not meeting the standards it should and completely understand your concern as a single female travelling.
Your concerns about the restaurant service have been discussed with the management and team to ensure it does not happen again.
I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
If I can provide any assistance, please don't hesitate to contact me directly at 519-337-7577.