Nice Hotel but rotten SMELL!!
25/01/2017 Natalie L, London, Canada
Everything was good when we got there and then all of a sudden we had a terrible septic smell coming from our bathroom, we called down to front desk to see if they could come and see what the problem ... more
Everything was good when we got there and then all of a sudden we had a terrible septic smell coming from our bathroom, we called down to front desk to see if they could come and see what the problem was. The gentleman that came to see looked and stated he could smell it bad as well so he brought us up a plug in freshener. We asked if it doesn't go away could he put us in another room and he was going to check and never came back. The smell ended up going down the hall and into other rooms. The next day I received a text message asking if everything was ok, I replied with well I was disappointed that no one came to see if it was better or not, so no new room happened. I also said, well with this rotten smell and no we had septic freshener smell which gave us a terrible headache, is there something you can do for us, like a discount or 1 free night as least, and they replied back saying there is nothing we can do, but here is $15.00 restaurant voucher. Its not like I didn't like the room or didn't like the pillows or little things like that - WE HAD A TERRIBLE SEPTIC SMELL IN OUR ROOM!!! And how did they fix it....they use a plug in. Just wanted to put that out there. less
Dena E, General Manager at BEST WESTERN PLUS Guildwood Inn, responded to this review
Thank you for your comments.
I would like to begin by apologizing for this issue you encountered during your stay. You are absolutely correct in saying that our staff should have been more attentive then they were. They should have checked back with you to see if you still would have liked to move rather than them waiting for you to call back to say you were unhappy.
I have spoken to the staff regarding this and have requested that they be more proactive in situations like this and correct the problem right away. This will avoid upsetting anyone.
Again, you have my sincere apologies and I do thank you so much for staying with us and truly hope you will give us another opportunity.