A very enjoyable trip
16/12/2018 Venture12480104672, Sault Ste. Marie, Canada
I booked 2 rooms at the Guildwood Inn, Sarnia Ontario. I received excellent service from Jordan when I made the reservations, He was extremely helpful and made sure I had the proper room selections... more
I booked 2 rooms at the Guildwood Inn, Sarnia Ontario. I received excellent service from Jordan when I made the reservations, He was extremely helpful and made sure I had the proper room selections for the 2 rooms I needed. When were checked in the 2 rooms, they had upgraded one room to a King and placed us in a different wing of the hotel, but when I mentioned we asked for rooms close to our daughter and her family, they very quickly made the change so we had rooms next to each other. They were very efficient in making these changes and it made us all very happy. Access to the internet was quick and very easy to use with excellent quality. We went to the breakfast buffet in the morning and were a little disappointed with the quality of the eggs we received, but the rest of our buffet was very good, with the sausages and bacon tasty and warm. The buffet had good variety of choices to eat and we left satisfied with the overall experience. I had the opportunity to speak with Tyler on the afternoon shift, and he told us a lot about the city and the construction going on at the hotel. He was very courteous and I enjoyed speaking with him. Out check out was very efficient and quick. Our receipts were ready for me when I arrived at the front desk. The reception clerk apologized that we were not offered express check out, but I told her it wasn't that important. Overall, our experience was very enjoyable and we will definitely recommend this hotel to our friends and relatives, and will stay there the next time we need quality rooms in Sarnia. less
Edwina T, General Manager at Best Western Plus Guildwood Inn, responded to this review
Thank you for your review. I am glad to see Jordan, Tyler and our other staff took good care of you during your stay with us.