Staff make the difference
03/06/2019 Heather L, Cornwall
People make the difference. While the property is older, it is extremely well maintained, very clean, great towels, very reasonably priced hotel with great food and drinks. The staff here are second... more
People make the difference. While the property is older, it is extremely well maintained, very clean, great towels, very reasonably priced hotel with great food and drinks. The staff here are second to none.
We were at the Guildwood Inn to celebrate our daughter's wedding. The staff went out of their way to make sure our every need was met. This past Saturday late in the afternoon, minutes before our daughter's ceremony a severe thunderstorm passed through Sarnia, completely soaking everything, including ceremony site chairs and covers. This hotel stopped everything and came up with another option for the ceremony very quickly -then took the chair covers removed them, dried them and relocated to indoor site. This caused a delay, which would normally mean that the catered dinner would be ruined, but it was amazing - the prime rib was cooked to perfection, not overdone along with all of the other menu items. I cannot thank Sandy (the wedding coordinator on site) and her staff for going above and beyond.
Great job to everyone from the front desk staff, housekeepers (who worked diligently to get those chair covers dried), to the kitchen staff, bar staff - everyone really worked as a team. Will be our hotel of choice visiting Sarnia. less
EdwinaT40, General Manager at Best Western Plus Guildwood Inn, responded to this review
Thank you so much, glad we could help in making everything great for a wonderful day.