Best Western Plus Greenwell Inn

105 S Main Street, Moab, Utah, 84532-2506, United States
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Best Western Plus Greenwell Inn

Enjoy the conveniences of staying in downtown Moab with spacious park like grounds. An outdoor enthusiasts dream, the Best Western Plus Greenwell Inn offers easy access to some of Moabs best adventures to Utahs celebrated National and State Parks. Th show more

Pets not accepted
Check-in & Check out15:00:00 | 11:00:00
105 S Main Street, Moab, Utah, 84532-2506, United States

Reviews of Best Western Plus Greenwell Inn

Traveller Overview:
4.0 Rating: 1346 reviews
Excellent 32%
Very Good 37%
Average 19%
Poor 7%
Terrible 4%
Rating

NCNative007, wrote review 28/09/2020

Good location and good breakfast choices

We only stayed one night but the staff and our room were nice. The room was large and had a refrigerator and microwave. We had a first floor room and even though the hotel was completely booked, our r... more

Rating

karoleigh, wrote review 20/08/2020

Good Location

When we entered, we saw an attractive and elegant lobby. We were checked in quickly. After we checked in, we walked past the pool and hot tub. It was a fairly large pool. My husband used it and said... more

Owner Response
Loni Office Manager BEST WESTERN PLUS Greenwell, Other at Best Western Plus Greenwell Inn, responded to this review
I am so happy to hear that your Family enjoyed their time here with us. We look forward to your return in the future to go on even more adventures. Moab has plenty to be seen and plenty of hiking, biking, rafting, rock climbing, etc... So everyone here at BW Greenwell want to say thank you. Stay Safe
Rating

Whitney S, wrote review 16/07/2020

Wonderful stay. Clean & Comfortable

My wife and I stayed here 2 nights in June while visitng Arches NP. Very clean and comfortable room. Staff was friendly and helpful. Miss the hot breakfast because of CV19 but bag breakfast was OK. ... more

Owner Response
Loni Office Manager BEST WESTERN PLUS Greenwell, Other at Best Western Plus Greenwell Inn, responded to this review
Thank you for the rating and we are happy to hear you had a great time. Stay safe!
Rating

Brian S, wrote review 11/07/2020

Horrible Customer Service and awful breakfast

Even by Covid-19 standards, the breakfast here is horrible. The worst of any hotel I've seen so far (and I've stayed at a lot of recently!). Even worse, the manager of this location is borderline unst... more

Owner Response
Kim BEST WESTERN PLUS Greenwell, General Manager at Best Western Plus Greenwell Inn, responded to this review
Thank you Brain for taking the time to leave us your review. I do apologize that you encountered an incident like this during your time with us. I have addressed this with my office manager when she came to me with it. She had a very different narrative. I understand your frustration but I understand her's as well. It is very unfortunate that this happened and I do wish that it had went in a different direction. I honestly can not say who was in the right or wrong here because I was not present. I can say that Loni is one of my star employees and out of the 3 years she has been with us, I can count on less than one hand where there has been any negative. I do know that during these uncertain and ever so quickly changing times tensions and stresses are running much higher. And we need to try now more than ever to be kind towards one another. I am sorry this situation was not handled differently and that it escalated so quickly when didn't need be. I know too that she was taken back by this incident, because she had felt like you were one of the nicer guests during your stay and that she felt very helpful towards you when your extended your stay a cpl of times by booking through a 3rd party and had booked different rooms type. She had moved things around in order to accommodate you staying in your same room. So I am not sure what happened that morning that made things escalate the way they did. I do hope that aside from this incident that you enjoyed your time here in Moab. Please stay safe and healthy.
Rating

Nomad19608694602, wrote review 30/06/2020

GOOD STAY

I started staying at Best Western Hotels about a year ago. I have stayed easily over 10 nights in the past 12 months and so far I have not been disappointed. they're clean, comfortable, and great valu... more