22/06/2017 Azalea F, Sandy, Utah
Upon walking into the hotel room (after a hot day-long hike, mind you), the smell of raw sewage hit my nose and I immediately checked the toilet to see if a gross surprise had been left behind. I then... more
Upon walking into the hotel room (after a hot day-long hike, mind you), the smell of raw sewage hit my nose and I immediately checked the toilet to see if a gross surprise had been left behind. I then proceeded to call the front desk to let them know that quite frankly, the room smelled like feces! I invited the front desk staff to come and smell the room and they agreed that it smelled like sewage. They offered to bring an iononizer, which they did, but let me know I had to leave the room for at least an hour so the machine could cycle the air and smell out. And here all I wanted to do was take a shower to cool off and take a nap and rest, but I could not stay in the room. The front desk staff did offer their last room, which was street facing and very loud. I declined as I wanted a quiet room. I was very disappointed about this whole smelly room and wished I could have had a much better stay and better review of this hotel. less
Hotel M, Manager at Best Western Plus Greenwell Inn, responded to this review
Dear Azalea F,
We are very sorry for the circumstances under which you entered your room. The City of Moab is addressing the problematic sewer-line issue by approving a new plant and construction has commenced.
Best Western, Greenwell Inn