No housekeeping! Dull and dingy motel
14/08/2019 Lisat69, Nottinghamshire, United Kingdom
We stayed here for 2 nights in August. For the price we paid I expect housekeeping, especially as the weather was so hot , so showering more. I was told that housekeeping had gone home, and sometimes ... more
We stayed here for 2 nights in August. For the price we paid I expect housekeeping, especially as the weather was so hot , so showering more. I was told that housekeeping had gone home, and sometimes this happens when you are short staffed! The reception staff were not interested in the slightest! The room was dingy, and more like a motel. My Name is Earl springs to mind!!!! If you are staying in Moab, give this one a miss. less
Loni Office Man... B, Front Office Manager at Best Western Plus Greenwell Inn, responded to this review
Dear Lisat69
On behalf of our entire team, I would like to apologize for not exceeding your personal expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.
I will address this with my Housekeeping team and Front Desk Staff directly. Unless the privacy sign is on the guest door the room should have gotten serviced. (short staffed or not) My Head Housekeeper checks each room that has a privacy sign up. If at 2 pm it's still up then he marks it as no service. Check in is at 3 pm and most housekeeping is done for the day and headed home. That being said. My Front desk should have went out of their way to make sure you had everything you needed.
Again I apologize.