Best Western Plus Greenwell Inn

Quaint town. Lots to do and see. Lots of restaurants. Very close to Arches. Would definitely consider staying there again. Basic buffet breakfast but had a variety to chose from. Very accommodating to your requests. less

Our family stayed at this hotel for a night while in Moab, Utah. Our daughter brought to our attention that there was a mouse in the room. When we went to the front desk the person said she was the only person on duty. She said the hotel was full and she couldn't move us to another room. She proceeded to hand to us a mouse trap and told us to set up the trap ourselves. We had to pack our suit cases up and put it back in the car and put all our food items back into the car for fear the mouse might get into our things. We set up the trap and early in the morning we heard the trap go off. The next morning at check out, the manager at the front desk, Kim refused to give my husband her last name and was not very apologetic. When he asked why they didn't have a maintenance person available she replied what would a maintenance person had done. My husband asked do you always have your guest set up their own mouse trap? He asked if she wanted to see the mouse and she replied no. So after spending a night with this problem we were given a measly 30% discount for our troubles. less

Upon walking into the hotel room (after a hot day-long hike, mind you), the smell of raw sewage hit my nose and I immediately checked the toilet to see if a gross surprise had been left behind. I then proceeded to call the front desk to let them know that quite frankly, the room smelled like feces! I invited the front desk staff to come and smell the room and they agreed that it smelled like sewage. They offered to bring an iononizer, which they did, but let me know I had to leave the room for at least an hour so the machine could cycle the air and smell out. And here all I wanted to do was take a shower to cool off and take a nap and rest, but I could not stay in the room. The front desk staff did offer their last room, which was street facing and very loud. I declined as I wanted a quiet room. I was very disappointed about this whole smelly room and wished I could have had a much better stay and better review of this hotel. less

The Best Western Plus is our go-to hotel when we are in Moab. It's consistent with other Best Westerns in service, quality, and value. The Moab one is close to shopping and restaurants, has a good breakfast buffet, and is clean and well-staffed. Just a few miles away from Arches National Park and Canyonlands. less

This hotel was beautiful! I love the 2 shower heads, that was something I was totally impressed with! The Keurig in the room was a nice touch though we didn't use it. The pool was awesome. I got to breakfast right before it closed, so the pickings were slim. But the the area was big and I was able to sit on the terrace! It was beautiful. OH I loved the gift at check in AND the extra points if you are a reward member that is! I'll be back if ever in the area! less