Excellent customer relations as the Hotel handled an internet and cable television 'crisis'
08/10/2018 itsthebish, Suffolk, UK
Two nights at this Hotel coincided with an internet and cable television failure that affected wide parts of Montana, and other States, over a two day period (including part of a weekend), attracted v... more
Two nights at this Hotel coincided with an internet and cable television failure that affected wide parts of Montana, and other States, over a two day period (including part of a weekend), attracted varying responses from hotel customers and a wide variety of excuses from the service providers.
During this period businesses throughout Havre were unable to process credit cards, etc., and homes were left with blank tv screens.
Watching the reception and management staff handle a combination of angry, upset, confused and irritated customers provided a lesson in polite, calm, understanding and patience - especially because the problem was totally our of the Hotels control.
Running a busy Hotel via the Managers cell phone was a lesson in flexibility.
Regardless of the problem our stay was exemplary. On arrival we were moved to the Hotel annexe - across the street - where the rooms were well equipped, spotless and comfortable. The added bonus was there was no noise from the rail road traffic situated immediately behind the main Hotel. The walk from the annexe to the Hotel for breakfast was less than a minute.
Full marks also to 'breakfast host' - Gillian - for her attention to detail, and management of the well presented and wide ranging breakfast options.
Overall our stay during a busy weekend was very comfortable, enjoyable and quiet - due to a lack of internet and cable channel service. less