Disapointment for a Best Western...
12/05/2018 TravelRockies, Rocky Mountains
The room was clean and the A/C works, and that’s about the end of the good points.
I understand that Havre is a major railroad town, and that the main strip is located next to the railroad tracks, bu... more
The room was clean and the A/C works, and that’s about the end of the good points.
I understand that Havre is a major railroad town, and that the main strip is located next to the railroad tracks, but why do the motels need to locate on the this thin strip of land between the tracks and the highway? Anywhere cross the highway would have been much better. Even the best architect could not possibly eliminate the noise of the traffic and trains in this location. The motel is literally surrounded by asphalt, baking in the sun. There are a couple trees in a thin ribbon next to the highway, but otherwise no green space, which makes it seem all the more dusty, dry and hot. The sidewalks to nearby restaurants are almost completely buried under the dirt, making a leisurely stroll to supper akin to a hike down a busy gravel road.
Inside the building, the wifi is very, very slow, but the really crazy part is the breakfast. By 6:30 AM the hot food was gone, and while there is a sign stating “Decaf Coffee” there was no actual pot there. A request at the front desk brought someone over a few minutes later doing something behind the counter in the kitchen area, but no more food, and no decaf. There were muffins, doughnuts, etc, but no more eggs, hash browns or sausages. We did notice a person (assumed to be a manager) behind the glass door in the office reading a magazine, but doing nothing to accommodate the increasing group of hungry travelers looking for more substantial food than sweets and cold cereal.
In summary, a disappointing experience. less
Kellen M, General Manager at Best Western Plus Great Northern Inn, responded to this review
We are truly sorry to hear about the experience you had at our hotel. We understand the railroad can be a major issue when it comes the noise behind our hotel. Unfortunately its an issue that can be hard to avoid. We do have an annex building across the street from our main building that has 10 rooms which we put guests who want to be away from the railway noise. Our regular guests tend to love it over there. We strive to provide great customer service so you also hear that you had issues with our breakfast not being replenished. This will be something that gets rectified right away. Thank again for an honest review on our hotel and hope you give us another chance down the road. If there is anything we can do please feel free to give us a call!