Best Western Plus Grapevine Inn

We haven’t stayed here in over a year just before COVID hit and I must say that the front desk staff has really went down hill since then. The whole reason We would stay here was because of the friendly staff. We would always arrive late and check in with either Dillon or Claire and they were always friendly and positive towards us. When we checked in this time the front desk girl (didn’t catch her name) was outside and kind of rushed us through. We were sad to hear that neither Clare or Dillon worked there anymore. At checkout (I’m not sure if she’s new or not because we always checked out with April or Lisa in the mornings)but I didn’t care for the girls attitude one bit, Maryjane was rude and had an annoyed attitude towards us when we asked a question. Overall, I honestly don’t see us coming back and spending the money to be treated unkindly and with annoyed attitudes. The whole reason we stayed here was because we always felt welcomed and were greeted with smiles (hard to do now because of masks) and asking how we were doing. Now it’s just attitude and people not doing their jobs. On a more positive not we do love the renovation! We actually stayed while they were remodeling and had breakfast in the meeting room so to see the finished product was nice! They made it beautiful. Now if they’d just find new staff to match their new design it would be 5 stars! less

You'll want to put this place on your bucket list of places to stay in the Yakima Valley! They are conveniently located, offer great breakfasts and the employees are second to none. We have made this our place to stay! less

The staff was friendly. The property took all precautions during the time at hand. Ample parking and clean property. The rooms were clean and welcoming. Just off the freeway and gas station close by. I'll definitely stay here when I come through on travels less

We have stayed here a few times in the past couple of years (each time we are in town) and it has always been great. The breakfast is wonderful, rooms are very clean, the onsite team is friendly and accomodating.. less

Well, there isn’t really any competition. The other places in town are dirty and ill-maintained. Despite the other guys setting the bar so low, Best Western Grapevine Inn doesn’t aim for merely being better than them. They’re solidly good. We’ve stayed many times and it’s always very clean. Service is top-notch. The breakfast is solidly above average. We will be back again and again. less