Not what it used to be...
We haven’t stayed here in over a year just before COVID hit and I must say that the front desk staff has really went down hill since then. The whole reason We would stay here was because of the friend... more
We haven’t stayed here in over a year just before COVID hit and I must say that the front desk staff has really went down hill since then. The whole reason We would stay here was because of the friendly staff. We would always arrive late and check in with either Dillon or Claire and they were always friendly and positive towards us. When we checked in this time the front desk girl (didn’t catch her name) was outside and kind of rushed us through. We were sad to hear that neither Clare or Dillon worked there anymore. At checkout (I’m not sure if she’s new or not because we always checked out with April or Lisa in the mornings)but I didn’t care for the girls attitude one bit, Maryjane was rude and had an annoyed attitude towards us when we asked a question. Overall, I honestly don’t see us coming back and spending the money to be treated unkindly and with annoyed attitudes. The whole reason we stayed here was because we always felt welcomed and were greeted with smiles (hard to do now because of masks) and asking how we were doing. Now it’s just attitude and people not doing their jobs. On a more positive not we do love the renovation! We actually stayed while they were remodeling and had breakfast in the meeting room so to see the finished product was nice! They made it beautiful. Now if they’d just find new staff to match their new design it would be 5 stars! less
Junior De La Mora, General Manager at Best Western Plus Grapevine Inn, responded to this review
I am so sorry that our front desk did not make you feel welcome when you arrived. The attendant is very new and sometimes they are concentrating so hard on doing everything right they forget to engage our guests. Once they become comfortable with the system, they will shine. I hope that we will have another chance to impress you more than we did this last visit.