The hotel is located just off I-82 in Sunnyside, WA. Access to the hotel is behind a truck stop/gas station and up a lane, and situated overlooking I-82. Upon arrival and also on checkout, there was... more
The hotel is located just off I-82 in Sunnyside, WA. Access to the hotel is behind a truck stop/gas station and up a lane, and situated overlooking I-82. Upon arrival and also on checkout, there was only one person working the desk and both times they were occupied on the phone handling reservations for future guests. Wait time on both occasions was approximately 7-10 minutes, with no apology from the desk clerk for keeping me or the other guests waiting. Throughout my stay, the staff were impersonal. No "hello", "have a nice day", or any eye contact. They only responded when I offered a "good morning" or "hello".
The front door to the hotel is in the middle of the building, as is the lobby and front desk. There is a stairway leading to the second floor just off the lobby area. What I found to be odd and an inconvenience was that the elevators were located at the very far ends of each side of the building. If your room was on the second floor near the middle of the building, you would have to walk (and tow your luggage) all the way down the hall on the first floor to get to the elevator, then, once on the second floor, walk (and tow your luggage) all the way back to the middle of the building.
The room was typical with two queen beds, a small desk, a recliner, microwave and mini fridge. The closet was the size of a broom closet and the luggage rack could not be used in the closet because the door wouldn't close due to the ironing board and iron hanging from the door. The towel rack was above the toilet while the tub/shower was on the opposite side, so one must step out of the shower soaking wet and reach over the toilet to get a towel. The bed was comfy but the pillow cases reeked of chlorine. The view of a vineyard from the room was pleasant, although beyond the vineyard you could see the I-82 highway in the distance.
The breakfast room was spacious with windows looking out to the vineyard and there was a fireplace and sitting area on the opposite side of the room. The breakfast itself was mediocre at best with the hot items being precooked (powdered?) eggs, sausage patties or links and biscuits & gravy. The "hot water" in the dispenser was not hot and barely warm. One evening they had watery soup and what seemed to be raw hot dogs in the refrigerator, accompanied with the buns and usual condiments.
Between the two major "flag" hotels in this small town, this hotel seemed to be the better one, but it should not be classified as a "PLUS" hotel in the Best Western chain. less