We were expecting so much more from a BW PLUS
19/07/2016 MelloVacations, Orangevale, California
Checkin was not pleasant. After a long drive we just wanted to get to our room.My family was in the car waiting while I checked in. The desk clerk was busy on the phone with a guest about prices etc.a... more
Checkin was not pleasant. After a long drive we just wanted to get to our room.My family was in the car waiting while I checked in. The desk clerk was busy on the phone with a guest about prices etc.and did not even acknowledge me. It seemed like at least 15 minutes, but may not have been. IMHO a person in front of you should take priority over someone on the phone.
I requested a room near the elevator, but did not get one. I asked for a luggage cart and she haphazardly pointed around the corner. I looked down the hall and did not see one. Turns out they are in an alcove off the hallway. But she did not say that, which we found when we went to get dinner.
I got the keys & wanted to find the room so my 80 yr old mother did not have to walk too far. The room was on the other side of the hotel that did not have an elevator so the only option was to make mom climb steep stairs or take the elevator and walk the distance. It was a long walk for her. Combined with no luggage cart we had to drag our suitcases through the whole hotel!!
I chose this hotel for the casino which did not impress my sisters.
The room was nice, the beds were comfortable. The girl at the desk needs some serious training. less
GranTree, Owner at BEST WESTERN PLUS GranTree Inn, responded to this review
Thank you for taking the time to provide feedback on your experience during your recent stay with us. I am very sorry for the poor service with the front desk staff. Our standards are much higher than what you experienced, we will certainly use this information to improve. Please feel free to contact me if you would like further follow up.
It is our hopes you will give us another opportunity. Thank you very much for your recent business.