Best Western Plus GranTree Inn

1325 N 7th Avenue, Bozeman, Montana, 59715-2511, United States
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Best Western Plus GranTree Inn

Welcome to the Best Western Plus GranTree Inn! Looking for the ultimate Montana vacation hotel? Whether youre traveling with family, for leisure or for business, our Bozeman hotel delivers everything you need, from a prime location to warm hospitalit show more

Pets not accepted
Check-in & Check out15:00:00 | 12:00:00
1325 N 7th Avenue, Bozeman, Montana, 59715-2511, United States

Reviews of Best Western Plus GranTree Inn

Traveller Overview:
4.0 Rating: 1042 reviews
Excellent 49%
Very Good 28%
Average 13%
Poor 5%
Terrible 3%
Rating

FamSkiers9, wrote review 25/02/2021

Just an Ok facility

So few hotels have Jacuzzi suites available for rent anymore. This requirement for our stay, after a day of skiing, forced us to select this hotel. We were pleased with the size of the jacuzzi and the... more

Owner Response
GranTree Bozeman, Owner at Best Western Plus GranTree Inn, responded to this review
Dear Valued Guest, Thank you for the review. Glad that you enjoyed the Jacuzzi suites during your stay. Many of the guest rooms were recently updated (more on the way). We have also remodeled our fitness center, which is quite popular. While the building itself is not new, we have a significant loyal following, and update continuously. My apologies that you did not care for the property. We certainly appreciate your feedback. Sincerely, Paula Mercurio Guest Services Manager
Rating

753joeh, wrote review 08/02/2021

Too many things went wrong.

I've been a member of the BW's for a couple of years now which means that I will stay in a BW if possible as I'm out on the road. The Bozeman BW just had too many wrong issues popping up that made my... more

Owner Response
GranTree Bozeman, Owner at Best Western Plus GranTree Inn, responded to this review
Hi Joe, Thanks for the detailed review. My apologies that your stay was not satisfactory. The 20% coupons are provided for breakfast each day exclusively for our hotel guests. Most are delighted with this on-site amenity for both convenience and quality of food and service. As previously discussed, I have addressed your other concerns, and I appreciate your calling them to my attention. I hope you will consider staying with us in the future, so we can provide a positive experience. Sincerely, Paula Mercurio Guest Services Manager
Rating

dustylee233, wrote review 07/02/2021

If staying in bozeman, consider a different hotel

Checked into a pet friendly room, took my dog inside and proceeded to unload my car. My dog happened to bark a few times while alone in room at 2 in the afternoon. Got 2 calls from front desk where as... more

Owner Response
GranTree Bozeman, Owner at Best Western Plus GranTree Inn, responded to this review
Dear Dusty, I can understand your frustrations, and although we are a pet friendly hotel, we do have policies in place and must address complaints from numerous guests if pets are left unattended and continuously barking. We attempted to contact you several times to remedy the situation. It is unfortunate the manner in which you communicated with our staff, who receive many accolades regarding excellent customer service. Please feel free to call me directly if you would like to discuss further. All guest experiences matter to us. Sincerely, Paula Mercurio Guest Services Manager
Rating

Myrtle50, wrote review 22/01/2021

Prefer Window to Outside

Again, we were trying to stay ahead of the weather. Saw a Best Western so pulled in. The only room they had left had a window to the pool. I didn't realize the pool was indoors (I'm from sunny SoCa... more

Owner Response
GranTree Bozeman, Owner at Best Western Plus GranTree Inn, responded to this review
Hi Myrtle, Thank you for the detailed review! So glad you enjoyed our "beautiful hotel, good mattress, and friendly staff". We strive to create a positive experience for our guests, and sincerely appreciate the feedback. Please come and see us again - any time of year! Best, Paula Mercurio Guest Services Manager
Rating

landonw398, wrote review 15/01/2021

Will definitely do a repeat whenever I'm in Bozeman

I've stayed in many hotels in my life, some more deluxe, but none as good as this hotel. The staff was super helpful, particularly the front desk and management. My wife required a wheelchair, but unf... more

Owner Response
GranTree Bozeman, Owner at Best Western Plus GranTree Inn, responded to this review
Hi Landon, Thank you for the outstanding review. On behalf of the entire staff, we sincerely appreciate your kind words. So glad we were able to be of assistance during your stay. It was quite an adventure! Happy to know that you are all doing well. Look forward to seeing you next time at The Grantree. All the best, Paula Mercurio Guest Services Manager