Best Western Plus GranTree Inn

So few hotels have Jacuzzi suites available for rent anymore. This requirement for our stay, after a day of skiing, forced us to select this hotel. We were pleased with the size of the jacuzzi and the two room layout to the suite. But the facility as a whole is very dated and badly in need of a make over. less

I've been a member of the BW's for a couple of years now which means that I will stay in a BW if possible as I'm out on the road. The Bozeman BW just had too many wrong issues popping up that made my stay not very enjoyable there. For starters there was the 20% coupon for breakfast. After paying for my wife and I it would have been another 20-30 dollars per day spent just one breakfast including the 20% off. My car was trapped after the snow plow truck came through and cleared the parking lot - except that he never shoveled the snow build up in back of my car where the truck had gone through. We wanted to watch a movie but had to click on every channel just to see if there was a movie playing and what it was. Then to top it off, I had to drive back to the hotel after we had left and had breakfast elsewhere in order to correctly get the bill taken care of. We were charged about $20 per night more than what I had originally signed up for when I made the registration. Not good. less

Checked into a pet friendly room, took my dog inside and proceeded to unload my car. My dog happened to bark a few times while alone in room at 2 in the afternoon. Got 2 calls from front desk where assistant manager was complaining very unprofessional and acting completely rude for a mediocre hotel I think theres better ones in town to choose from. less

Again, we were trying to stay ahead of the weather. Saw a Best Western so pulled in. The only room they had left had a window to the pool. I didn't realize the pool was indoors (I'm from sunny SoCal) and I'll admit, it's disorientating not knowing what time it is or what the weather is like outside. I missed that outside window! Otherwise, beautiful hotel with a good mattress, friendly staff, and then I didn't care if it snowed. less

I've stayed in many hotels in my life, some more deluxe, but none as good as this hotel. The staff was super helpful, particularly the front desk and management. My wife required a wheelchair, but unfortunately, the hotel's wouldn't fit through a normal room door, so Paula, a manager, moved us to a suite. After we had a wonderful dinner, I rolled my Bride to our room and told her I was going back to the bar and have a few with the locals. I had a few too many and returned to our room where I fell and broke four ribs, resulting in five more nights in Bozeman's Hospital. My wife was very frightened by this experience. She was in a strange city, with six inches of snow on the ground, in a hotel, and a wheelchair. Paula and her staff took good care of my Bride. They found her a nurse to come to our room and bathe her. They brought food to her or rolled her to the restaurant to eat. They took great care of the love of my life until my brother could fly from NC to take her home. I am forever grateful for the service; the shuttle to bring me my phone and laptop, pick me up from the hospital, and bring me back to the hotel. Flowers and chocolate were well deserved. less