Disappointed...Doesn't match high quality of other Best Western Plus hotels we've stayed in!
17/09/2017 gr8flgma7, Wenatchee, Washington
Our 1st impression came when we opened our room door to a strong 'musty-like', disgusting stench! We had traveled 100's of miles, it was late, we were tired, but it was an issue, and we probably shou... more
Our 1st impression came when we opened our room door to a strong 'musty-like', disgusting stench! We had traveled 100's of miles, it was late, we were tired, but it was an issue, and we probably should have requested another room. Also, when checking in night before, we were offered & requested 'express checkout' with a promise of a receipt under our door by 6:30A. We were up & ready to leave by 6:30A to make our appointment, but no receipt. Had to call desk to request again. Room itself, was deceiving, having an 'old-ish' look & feel, though outside front of building was impressive & obviously updated.
It was the 1st BW Plus we've experienced that didn't include a breakfast. When we inquired, we were told that it is because they have an attached restaurant available. Since, typically breakfast is included in price, we believe this info should be revealed by staff when booking.
FYI: This BW is the most 'pricey' we've stayed in, even w/discounts, AAA, etc. It was 'over the top' for what we got!
Positives: Parking was great; bed was comfortable; staff was friendly. less
GranTree, Owner at Best Western Plus GranTree Inn, responded to this review
Thank you for taking the time to provide important feedback concerning your recent stay with us. I was very pleased to see you enjoyed our service and bed, by the way our beds were recently replaced with premium mattress and box springs. I was very sorry to read of the problems you encountered. regarding the room smell, I would certainly appreciate more information on this; we do take great pride in our cleanliness, ranking in the top 20% with Best Western. Regardless I am very sorry that you encounter this and also our error with the express check out. Concerning breakfast not included, I apologize for your disappointment. FYI, we do have reservations selections available that do include breakfast. I am hoping the front desk staff offered a 20% discount for breakfast; our restaurant (Club Tavern and Grill) is a local favorite for breakfast, which is a full menu served breakfast.
Thank you for staying with us, we would love another opportunity. Please feel free to contact me concerning further discussion.