Too old and dated
02/11/2017 Albert N, Chicago, Illinois
I have stayed here before and stayed because of a seminar I attended. I wouldn't recommend it just because it is very big and even though Best Western bought it, it still needs renovation. The locati... more
I have stayed here before and stayed because of a seminar I attended. I wouldn't recommend it just because it is very big and even though Best Western bought it, it still needs renovation. The location is right off the interstate but with a gas station, Arby's and other hotels right on top of it, it is too cluttered to consider it relaxing. The fitness center has to be reached by crossing a parking lot and going up these stairs past the Arby's and gas station. Don't see why they can't do something better in their sprawling facility. less
GranTree, Guest Relations Manager at Best Western Plus GranTree Inn, responded to this review
I am sorry to see that you did not enjoy your time with us. We do not typically receive feedback such as this and your satisfaction is important to us. Best Western doesn't own the facility but instead we are a member of Best Western, all Best Western's are independently owned. We are actually starting renovations in December of this year to bring as much as possible up to date! I hope we get the opportunity to show you these improvements after the renovations! I am sorry about the location of the fitness center, we don't have room in our building for one but the Conoco is a part of our business so instead of not having one we opted to put it there. If there is anything I can be of assistance with in the future, please let me know!