Cold and impersonal
09.01.2019 Carnarvon50, Kootenay Rockies, Canada
We LOVED staying here over the years but since the renovations we will be looking elsewhere.
When entering it is like a bus depot. Ticket counter on the left and the vending machine area on the right.... more
We LOVED staying here over the years but since the renovations we will be looking elsewhere.
When entering it is like a bus depot. Ticket counter on the left and the vending machine area on the right. The warm carpet and fireplace are all gone as has the enclosed dining area. It is now out in the open and at breakfast the cold air whooshes in and makes it very uncomfortable.The buffet is gone and now substandard instant eggs and some sort of ham stew thing which was unpalatable.
As for the room, it was nice but if you want to use the internet allow 15 to 20 min to get connected and be prepared for disconnect. The staff said "Oh well"
Sorry. we will search out another spot on our return in a month less
BestWesternMissoula, General Manager at Best Western Plus Grant Creek Inn, responded to this review
Dear Carnarvon50,
Thank you for your honest review. I am sorry that you did not enjoy your most recent stay as much as previous stays. I hope I can address some of your concerns and some of the confusion!
Our lobby prior to the remodel did not have any fireplaces, we now have two, so I am not sure if you are confusing us with a different property? I have worked at this property for nine years this year, and show your last stay prior to this stay was in 2011. As such I can tell you sincerely we have upped every level of breakfast amenity we offer- and not removed any items from our offerings. The eggs we offer are not instant eggs, but are real eggs. We also offer breakfast potatoes, a rotating meat offering (sausage, bacon, turkey sausage, ham, or bratwursts for variety), as well as fresh baked casseroles, fresh fruit, fresh baked baked goods-- and much more. We offer local organic coffee- gluten free and vegetarian items, truly we try to have someone for everyone! If you can think of any item missing, please reach out to us directly and we would be happy to add it.
Speed tests on our wifi service indicate that all is functioning normally, but we will certainly investigate your report and see if we can figure out if something was going on.
Thank you again for your honest feedback. We are sorry to hear you will be trying out a different hotel on your next trip, and we hope you'll reconsider us in the future.
Warm regards,
Whitney B
General Manager