Awfully uncomfortable stay
22/10/2018 patent88, London, United Kingdom
Stayed at this hotel for one night whilst on business. Air conditioning in one of the towers had failed which meant that my second floor room was at a temperature in the region on 30 degrees C. I as... more
Stayed at this hotel for one night whilst on business. Air conditioning in one of the towers had failed which meant that my second floor room was at a temperature in the region on 30 degrees C. I asked at reception what could be done but was informed that all rooms were equally affected in my tower and that the other tower (where presumably the AC was working) was full. I had to prepare for a hearing at the European Patent Office in my room and despite stripping down to my smalls had sweat dripping down my back all evening - and not just because the case was bothersome. The lighting in the rooms was also appalling and the shower tray was flimsy. less
Best Western Pl... G, Sales Executive at Best Western Plus Grand Winston Hotel, responded to this review
Thank you for your feedback.
We are sorry to hear that your stay was not to your liking.
Unfortunately, we had problems with our AC at the beginning of this year, but we hope that all of these have now been remedied.
We hope to welcome you again in our hotel.
Kind regards,
Team Best Western PLUS Grand Winston