Best Western Plus Grand Winston

Won't stay here again. Below the standard expected of BW hotels. Senior manager/owner needs to note his guests comments as our dissatisfaction wasn't the only complaints the staff dealt with during our stay. less

I stay here 3-4 times per year for a business. The best of this hotel is its location in 2 mins by walking from Rijswijk train station, but this is all, there’s nothing nearby, you can’t pay by credit card (visa or master) in the closest supermarket (10 mins walking) there’s only 1 restaurant located near the station. I can’t say the staff at reception are nice, but they are more or less ok. Breakfasts are also ok if you stay for 2-4 days. I’m writing this review to say bad extremely bad room service - previous time nobody has cleaned my room within 3 days and staff left the note on the bed saying “sorry, we don’t have time to clean your room” on the 4th day of my staying. The smell of towels is not pleasant , they smell like chlorine. Just see the pic attached to my review how they prepare the bed after I checked-in. In general i would say all the hotel furniture and carpets are not clean enough less

Spacious room with Modern decor. Comfy bed and big shower room with good water pressure. Free apples at reception. Big portrait of Sir Winston Churchill at the lobby. Had a glass of wine at the bar. Service was good nothing to complain. Walking distance to nearest bus stop. Nothing much at the surrounding blocks. less

This is an odd hotel, which could have been so much better. It is a bit quirky, but the quirks aren't pleasant - just annoying. The stairs from reception up to the bar are awfully steep with a strange handrail that slants from bottom to top which makes ascending more troublesome than it needs to be. The rooms have bathrooms inside with glass partitions (that don't rise to the height of the room). - so steam and water vapour ends up in the room. We stayed on one of the hottest days of the year, the air con had packed up - front desk said they had reset the building aircon, but I didn't notice much effect - bad night sleep with no air flow (wndows are sealed shut) There were no irons in the rooms; you can ask for one at reception - but they had run out or didn't work (not a particularly a good thing for a hotel normally associated with business) Breakfast was disappointing; Flies / insects flying around the fruit bowls. Very long canteen style tables made it feel a bit like a prison rather than an elegant boutique hotel. Front of house & bar staff were pleasant, but unable to fix the problems of the building. On the whole, I wouldn't stay here again - There aren't too many places to stay that local - however, a short train ride you would be in the centre of the Hague where the choices are much better. less

The hotel is located at the office park of Rijswijk, close to The Hague. Good car park (payable), close to all transportation modes including train station. The hotel public areas and the room are dated and are in need to refurnish. Room is big, good bed and has all the amenities. Unfortunately, because of the weird bathroom design entirely built from stain & steel and glass, it makes loud noise when closing the glass door, shower leaks as the old massage water spray system is in need of repair or replacement. If one goes to the toilet on the upper floor and flushes one hear that noice in the room. Not enjoyable at all. Most of the wooden furniture is chipped. Bathroom lights needs upgrade, not strong enough. Breakfast is served on buffet style. The dining room is designed like a canteen, with long tables where over 20 people or more can seat at once. Not independent tables. No atmosphere. Breakfast service staff are sully and inattentive in their attitude. Other staff are helpful. In conclusion an average stay and we won’t return. less