Definitely not a Best Western Plus Hotel
28/09/2018 flzdmpm03, Fort Myers, Florida
Stopped here one nite on way home. Due to the recent hurricane was difficult getting around, but we already had reservation and was non refundable so we did finally get over to hotel. The hotel was ... more
Stopped here one nite on way home. Due to the recent hurricane was difficult getting around, but we already had reservation and was non refundable so we did finally get over to hotel. The hotel was beach front and we had a balcony which was nice after a long road trip. Hotel needs updating. Breakfasst room closed due to hurriicane damage, but I guess u could go over and get a take out package,...we did not. Damage to door on security lock. Lock replaced but damage not fixed on door. Carpet in bedroom need replacing...would suggest tile as it had a musty smell I am sure was due to people coming in from beach with wet feet. Would not stay again. less
Garrett S, General Manager at Best Western Plus Grand Strand Inn & Suites, responded to this review
Thank you for taking the time to provide us with your feedback. We truly apologize for inconveniences you experienced with your staying following Hurricane Florence. We're happy to be fully back up and running now after making some repairs due to storm damage. We have shared your feedback with your staff and have since rectified these issues. We hope that you will give us another chance to provide you with a wonderful stay.