Not the Best Western we are accustomed to.
There is not an Express check in at this hotel. Check in started at 3:40, we left to eat because there were not any king rooms available as we reserved, came back at 6:30. First room was king mini sui... more
There is not an Express check in at this hotel. Check in started at 3:40, we left to eat because there were not any king rooms available as we reserved, came back at 6:30. First room was king mini suite without balcony and electrical tape used as weatherstripping on door. Requested another room with balcony, had stale, or other odor smell as if room had been closed for a while. Requested febreeze for that room and an ionizer was brought. Fast forward to Monday, went to breakfast at 8:00, 2 of 3 trash cans full with no attendant in sight. We did get the last 2 hard biscuits in the warming tray.We go to beach, come back at 2:00..room cleaned..all is good. Tue..elsewhere for breakfast, visit some of the local businesses,back to room at 3:00 to go to the pool. Servepro is parked at corner of building and employees with white throwaway coveralls on. Seen exiting room directly above ours, bringing everything out of room to back of the truck.I asked if it was mold, told no, but it was bad.We can hear scrubbing with brooms, look out the window and see liquid running off that balcony on to ours and the one below. The smell was of bleach.Room 1210 , the bed was comfortable, carpet was not vacuumed anytime we were there, needed shampoo. Made a mistake walking on it bare footed and feet turned black.Looks like minimal staff, over worked. It appears that ownership or management changes have happened. Does not meet the standards of the other Best Westerns that we use.