Thanks to Ms.Betty the Lifesaver
I booked my room through a third party and felt deceived when I got the details of the room. Upon, my arrival I was met with a huge sincere smile from Ms. Betty. She told me that it wasn't a big deal ... more
I booked my room through a third party and felt deceived when I got the details of the room. Upon, my arrival I was met with a huge sincere smile from Ms. Betty. She told me that it wasn't a big deal and that she would do everything she can to ensure my satisfaction. Ms.Betty went above and beyond her job duty to help me out. Thanks Ms.Betty. I travel a lot for work and stay in hotels often. I was very surprise that the room was superior and the cleanliness exceeded my expectations. Wow housekeeping staff!!! Thanks Best Western for giving me a unforgivable experience. I will definitely be back less
BWMyrtleBeachGM, General Manager at Best Western Plus Grand Strand Inn & Suites, responded to this review
Thank you for your 5 out of 5 review! I was delighted to see you had an unforgettable experience and that our cleanliness standards exceeded your expectations! I was so happy to read your kind comments about Miss Betty - she's a service superstar! So sorry if there was any confusion with your initial room type. We definitely have a unique property layout with a number of room types. With our 2 pools, 2 hot tubs, lazy river, complimentary hot breakfast, and stellar location on the beach, we are a top pick for visitors to the Grand Strand. We hope to have you back soon!