Comfy stay, but couldn't handle full capacity
10/01/2017 travl_on, Overland Park, Kansas
We stayed several days at this Best Western and had a varied experience. The room was a nice size and was well equipped. Our problems were on the days when the hotel was at full capacity, two days of ... more
We stayed several days at this Best Western and had a varied experience. The room was a nice size and was well equipped. Our problems were on the days when the hotel was at full capacity, two days of our four day stay. The breakfast area was not big enough for the crowd. In addition, there were signs posted saying not to take your food to your room. What were the alternatives? Parking was difficult to maneuver when the lot was full and on the full capacity days, housecleaning was still cleaning rooms at 5 p.m.
The staff was very friendly and welcoming, but the systems for dealing with a capacity crowd need to be revisited.
On e days the hotel wasn't full, we were happy with our stay. The presentation of food in the breakfast area was nice and food was replenished on a regular basis. The location is great--just a short walk across the street to the beach. less
Jack R, Owner at BEST WESTERN PLUS Grand Strand Inn & Suites, responded to this review
Thanks for writing about your stay on line. Rest assured your feedback will be used to support a review of various procedures and policies so that we provide the best in all aspects of accommodation and service--no matter the numbers. You deserve the highest quality, and the highest quality is what we want to give you, without exception.