Best Western Grand strand
03/02/2017 dermotm122, Virginia, United States
The hotel is nice, some of the rooms had been newly painted so you know they try and upkeep the hotel. But the housekeeping staff. Last year when I stayed it was terrible the way they were. This... more
The hotel is nice, some of the rooms had been newly painted so you know they try and upkeep the hotel. But the housekeeping staff. Last year when I stayed it was terrible the way they were. This year not much better. Sunday, had 4 coffee, 2 teabags, 4 sets of towels and then the amenities. Monday no teabags, 2 coffee no amenities Tuesday no teabags, no coffee, no amenities and they removed the soiled towels but did not replace. Wednesday arrived to room, no teabags, 3 coffee, shampoo and conditioner, but not one towel. I had to call down for the towels. When housekeeping arrived she said to me "you did not have to call the desk we knew you had no towels as the laundry was slow today" I told her I had been shorted towels the day before and no one showed up later with them, well I cannot stay in a room with no towels so of course I called the desk. Still the location is great, the rooms are fine. Just need to work on the housekeeping staff. less
Jack R, Owner at BEST WESTERN PLUS Grand Strand Inn & Suites, responded to this review
We work hard throughout the year--this month, week, and day included--to improve our property and our service, because we want to be the best, without exception. That is our goal. We are glad you chose to stay here again and that you took the time to write about us and your stay on line. We promise to put your review to immediate and effective use, to use it to motivate us to keep working even harder to be the one place you can expect to have all your expectations exceeded.