Great stay, excellent staff, wonderful experience
10/04/2017 ComstockJL, Timberlea, Canada
Booked this hotel for a family visit to town for a gymnastics event. From the moment I called the hotel to make a reservation I knew we would have a great stay. Chantal was friendly and efficient in h... more
Booked this hotel for a family visit to town for a gymnastics event. From the moment I called the hotel to make a reservation I knew we would have a great stay. Chantal was friendly and efficient in helping me select a room, and explained the rates and inclusions. She was also the friendly face at the desk to greet us when we arrived to check in. She is a service superstar, and your hotel is lucky to have her on the team!
We found the room to be comfortable and clean,but a little tight, not a lot of extra space to move around, however, for the purpose we were there, and minimal time spent in the room, it was not an issue for us. I would like to note the housekeeping staff took the time to write a short & positive welcome message on the note pad in our room, a nice added touch! The breakfast area was well stocked and even with the large crowd, there seemed to be plenty of choice for all tastes, and the coffee was quite good compared to other places I've stayed. Very nice hotel, and though we do not visit Grand Falls often, when we do return it will certainly include a stay at this hotel less
Christian T, Director of Sales at BEST WESTERN PLUS Grand-Sault Hotel & Suites, responded to this review
Thank you for taking the time to comment. I appreciate your comments and hope you had a great gymnastic competition. It was nice to hear you were able to come back to the room and relax, take in a few of our amenities and enjoyed your stay. Thank you for choosing to stay with us and we look forward to seeing you next time.