Best Western Plus Grand Island Inn & Suites

Unlike most hotels this hotel chain and local hotel did not allow us to cancel our room after we had a positive exposure to covid. This increases the risk to people staying at the hotel because it encourages exposure by not allowing free cancellations to protect other patrons. Shame on you Best Western. less

This was a very welcoming hotel. It was refreshing to be received and treated as close to before Covid as you can get. They served a real breakfast! Not the new grab and go that you regularly receive. Definitely stop here. The hot tub was a plus for us after a long day. less

It was not the greatest Best Western Plus we have stayed at. I am not usually a negative reviewer, but maybe my expectations were high because we had just stayed at BW in NE and it was fantastic. For this one, I called ahead to make a reservation and they said they would call me back....30 minutes later I called again and they said they were just about to call me back. Hmmm. When we arrived, kids were running down the hall and yelling in front of our room (which was near the front desk) and no one seemed inclined to intervene. There was a problem with the plumbing in our room where the shower and sink didn't drain properly. Breakfast was not great...I know it's the pandemic, but they offered bagels on the menu and when they brought it out it was cold. I asked if they could toast it and they said they had no toaster. Plus side - the hotel was very clean and I didn't hear any noise at all from other guests after 10 pm. less

Great staff that has a wonderful attitude. Everyone was willing to help at all times. Had a small issue with the room I was given when I arrived and the desk staff swapped my room immediately. The room was spacious, very clean, and the bed was comfortable. The Bathroom was spacious and easy to maneuver. COVID 19 had the breakfast set up diner style, good idea. The conference room worked well for my needs and all went well. The pool was clean and a good temperature. The hot tub was hot. It was either the weather, or simply too hot, or even me? Will visit again. less

We were on our way home from AZ. I am in a wheelchair for 6 to 8 weeks. I searched for accessible rooms and other than being on the 3rd floor this was a perfect hotel I've learned automatic doors are my friend. Large attractive lobby, efficient clerk, room was easy to navigate and the shower chair allows me to shower. Comfortable bed and pillows. Because of the Covid 19 virus we brought our own food. There was a bit of outside noise but we still slept well. I have already told my friends who also have to make the trip back home, about the great service, price, location, and comfort of this hotel.! less