It was okay but not great
It was not the greatest Best Western Plus we have stayed at. I am not usually a negative reviewer, but maybe my expectations were high because we had just stayed at BW in NE and it was fantastic. For ... more
It was not the greatest Best Western Plus we have stayed at. I am not usually a negative reviewer, but maybe my expectations were high because we had just stayed at BW in NE and it was fantastic. For this one, I called ahead to make a reservation and they said they would call me back....30 minutes later I called again and they said they were just about to call me back. Hmmm. When we arrived, kids were running down the hall and yelling in front of our room (which was near the front desk) and no one seemed inclined to intervene. There was a problem with the plumbing in our room where the shower and sink didn't drain properly. Breakfast was not great...I know it's the pandemic, but they offered bagels on the menu and when they brought it out it was cold. I asked if they could toast it and they said they had no toaster.
Plus side - the hotel was very clean and I didn't hear any noise at all from other guests after 10 pm. less
Karla G, General Manager at Best Western Plus Grand Island Inn & Suites, responded to this review
Thank you for staying with us. We appreciate your honesty as we look for reviews to provide insight and feedback regarding our hotel's service and amenities to better our guest experience. We are sorry for the conditions you encountered and addressed the opportunities for improvement you described. As well, we welcome any additional comments or suggestions you'd like to share. If you return to our area, we hope you will give us another chance to demonstrate our outstanding hospitality.