Best Western Plus Grand Island Inn & Suites

Nice clean hotel lobby and room. My only complaint is the customer service on the phone and at check in. Very rude and short! I’d stay here again but I’d avoid interaction with the employees and do everything online. less

Hotel is very clean and well run and the staff is helpful. Joan was professional upon check in with making sure all information of my BWR was correct. She recommended dining options for the night. Breakfast staff great. less

Booked online same day as my stay for a very competitive rate. Glad I did! Five minute drive from I-80, and worth the time. Seemed fairly new. The desk clerk was rather stressed out after the big storm (84 mph winds) that had blown through earlier, but he still was attentive to my requests. In fact, it was the first time I’ve been able to score a room upgrade as a BW yada-yada member. Our “suite” was spacious (except the bathroom), clean and comfy. AC was cool and (mostly) quiet. Plenty of shower water pressure and hot water, too. Typical (for BW) annoyingly small and scratchy towels (I don’t know why they choose to cheap out here). I never care for rooms next to the elevator, but I compromised to receive the upgrade, and it wasn’t as noisy as expected. Breakfast was typically unoriginal, and tea options limited to a generic black. Grand Island guests would benefit greatly from this hotel’s ownership/management checking out how breakfast is done at the Fort Morgan BW! Still, the stay was a good one and MUCH less expensive than the nearby Hampton and Fairfield Inns. That’s two good BW Plus stays in a row for me. I’m liking this “new” Plus concept! And that’s saying a lot from a Hilton Honors Gold member who’s accustomed to the consistency I receive from the Hilton chain. less

Clean rooms, halls, breakfast area and lobby. Updated and modern fixtures and decor. Friendly and efficient check-in and express check out. Service was excellent! Employees were friendly and professional! less

We had a wonderful night sleep at this hotel during a road trip across the country. The hotel is modern and nicely decorated. The beds were very comfortable and the bathroom was clean and modern.The breakfast area is small; a sign offered gluten free items, but upon request I was informed that they were out of the cereal and bread that were gf. less