After reading reviews we decided to try this place. Clean and friendly are the only positives. The bedding must have a lot of polyester or other easy to clean fabrics because it was hot and uncomfor... more
After reading reviews we decided to try this place. Clean and friendly are the only positives. The bedding must have a lot of polyester or other easy to clean fabrics because it was hot and uncomfortable. The 4 small pillows were square which was a new thing for us. There was not enough hot water for one shower let alone 2. The breakfast was minimal and mostly instant! The coffee was watered down and just warm. For the price, we were expecting a lot more. On our trip out we stayed at a BW in Colorado and it was fine. This update was not up to par. Going back to Hampton Inn or Hilton Garden. less
Matt R, General Manager at BEST WESTERN PLUS Grand Island Inn & Suites, responded to this review
Thank you for completing the survey via Trip Advisor regarding your recent stay at our property.
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.
I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
If I can provide any assistance, please don't hesitate to contact me directly at 308-381-8855.
BEST WESTERN Plus Grand Island Inn & Suites