Best Western Plus Grand Island Inn & Suites

Great stay at the BW Grand Island. Traveling across the country and had a wonderful time at this hotel. Great staff and very nice rooms. Clean and comfy beds. Great breakfast and staff was very nice and helpful. less

With 10 other hotels to choose from in this town, unfortunately, this one was just mediocre. I thought the price was high for the value. Rooms were dated and the bed was uncomfortable. There was no coffee made at 9:45 am. less

Had a very comfortable stay. Bed and pillows were very comfortable to sleep on. Room and bathroom was clean. The desk clerk was professional and businesslike, not particularly friendly, but certainly not rude. The dining area appeared to be nicely maintained. Lobby and halls were clean. The maids were outstanding. less

Horrible experience at this hotel. Front Desk personnel are insulting, not very knowledgable, will talk down to you, and could care less about customer service. Even though they're right next door to a Harley-Davidson dealer, they owner and front desk folks have a horrible attitude towards bikers. And then you also have to deal with the noise of motorcycles first thing in the morning. Hotel promised a hot breakfast which was nothing more than biscuts and gravy. Very Misleading!! There's many hotels in the area. Skip this one. You'll be happy you did. less

We stayed at this property while returning from a road trip to Colorado. This property is in the city of Grand Island so requires a drive about 5 miles off the interstate. The property is slightly dated, but clean and comfortable. We were pleasantly surprised to see that the indoor pool was a bit larger than is normally the case in newer hotel pools. It was longer and more narrow so was good to swim some short laps. The rooms were definitely not soundproof as we could hear the conversation of people in the next room even though they were using a normal volume! Also could hear the steps of the people above us. That being said, neither disturbed our sleep and the rooms are situated so that there is no street noise. The room has plenty of lamps, but pretty dim bulbs so things seemed dark along with the dark carpeting. The front desk staff were friendly and efficient. We stayed during CoVid so the breakfast menus were on the tables and we marked our choices which were delivered by the breakfast attendant. We appreciated that the staff was trying to make the breakfast as nice as possible. At another hotel in town that we called, their breakfast consisted of a granola bar and piece of fruit in a paper bag! So thank you for doing the best you could! All in all this was a good place for an overnight stop. less