Nice modern hotel with great views and location, would not stay at again though.
25/01/2017 ptk123, Sydney, Australia
The hotel has a lovely foyer and the room was clean, large, modern and had an amazing view! I was deciding between the Pullman and The Best Western, I feel I would've had a better experience at the Pu... more
The hotel has a lovely foyer and the room was clean, large, modern and had an amazing view! I was deciding between the Pullman and The Best Western, I feel I would've had a better experience at the Pullman. The hotel is in a convenient location but what was most disappointing is that only one team member in the entire hotel spoke English. When trying to get information on local sites and tours this was insanely difficult. My phone also broke during this time, so the lack of a translator made this even more difficult, especially when trying to explain what was wrong with my phone and trying to fix it. I chose this hotel as it was close to the airport and was ranked well on trip advisor. Everything was nice besides the breakfast (lack of breads, fruit and vegetarian options), wifi (which kept playing up - several times I had to go to the lobby) and language barrier. The team at the hotel did make every effort to help me and their customer service was great once we both understood each other, although as a non Chinese speaker staying at a large branded hotel I expected to be able to converse comfortably in English. I had a chance to visit the Pullman in Wulingyuan and from the moment I walked in, I was warmly welcomed by several English speaking staff who helped me with public transport, information on local tourist attractions and gave me advice on what to do in my free time. If you're a not Chinese speaker or not familiar with Zhangjiajie and surrounds, I would recommend the Pullman as they were the same price when I booked and can almost guarantee a seamless customer service experience which you can only expect from top rated hotels on TripAdvisor. less