Best Western Plus Grand Hotel Zhangjiajie

North of Dayong Park, Ziwu Westroad, Zhangjiajie, 427000, China
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Best Western Plus Grand Hotel Zhangjiajie

The Best Western Plus Grand Hotel Zhangjiajie, located in the Yongding District, Zhangjiajie, is embraced by the Lishui River in the front and close to Da Yong Park, the largest city park. From the window, you can enjoy Tianmen Mountain, one of the 5 show more

Pets not accepted
Check-in & Check out14:00:00 | 12:00:00
North of Dayong Park, Ziwu Westroad, Zhangjiajie, 427000, China

Reviews of Best Western Plus Grand Hotel Zhangjiajie

Traveller Overview:
3.5 Rating: 72 reviews
Excellent 18%
Very Good 37%
Average 30%
Poor 6%
Terrible 6%
Rating

RajatChatterjee, wrote review 09/04/2019

Poor Quality and lack of English language skills

No AC in rooms, supposedly in this season of 26C temperatures the AC is not switched on, solution is to open windows and ask for a fan. No one understands any English so communication is difficult. ... more

Owner Response
Excursion42555747537, 总经理 at Best Western Plus Grand Hotel Zhangjiajie, responded to this review
Dear Guest, Thank you for staying with us, please accept our sincere apology for our service not meeting your expectation.Our receptionist and manager should provide more assistant. We've trained our staff especially for communication skill on English. We would do more necessary improvement not just on facilities and maintenance but also on our service. We're sorry that you don't have a pleasant stay , hope to see you in future. Best regards, Runyang Wang General Manager
Rating

nunovasques, wrote review 24/03/2019

Ok hotel...but far from a best western standart....

I and my wife stayed 1night in this hotel before taking a flight to Shenzhen...to be quick in this review...hotel is just average...close from airport (just a 6 minute taxi drive) but reception said t... more

Owner Response
Excursion42555747537, 总经理 at Best Western Plus Grand Hotel Zhangjiajie, responded to this review
Dear Guest, Thank you for staying with us, please accept our sincere apology for our service not meeting your expectation.Our staff and manager should provide more assistant. We would do more necessary improvement especially for We're sorry that you don't have a pleasant stay , I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
Rating

IAMSTERDAMMM, wrote review 14/01/2019

Poorly managed hotel

The hotel porter/bellboys should be fired immediately as they are smirking whenever they receive a request from the front desk. Stayed here one night and requested a taxi for the following morning. Th... more

Owner Response
Excursion42555747537, 总经理 at Best Western Plus Grand Hotel Zhangjiajie, responded to this review
Dear Guest, Thank you for staying with us, please accept our sincere apology for our service not meeting your expectation.Our staff and manager should provide more assistant. We would do more necessary improvement especially for our serviceWe're sorry that you don't have a pleasant stay , I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
Rating

PeterBarras, wrote review 09/12/2018

Noisy

Noisy hotel with very dated carpet. Aircon was poor, we couldn't get it to work in either of the 2 rooms we had. Bathroom with toilet has a huge window onto the rest of the room with a curtain that ... more

Owner Response
Excursion42555747537, 总经理 at Best Western Plus Grand Hotel Zhangjiajie, responded to this review
Dear Guest, Thank you for staying with us, please accept our sincere apology for our service not meeting your expectation.Our receptionist and manager should provide more assistant. We would do more necessary improvement not just on facilities and maintenance but also on our service. We're sorry that you don't have a pleasant stay , hope to see you in future.
Rating

curiousearthling123, wrote review 07/08/2018

Room for improvement

We picked this hotel so that we could be close to Tianmen Mountain and the airport. We booked 2 standard rooms. The rooms were on the 24th floor. We were woken up by the sound of honking starting at ... more