Best Western Plus Grand Hotel Victor Hugo

This hotel is well located within the city. It is just a few blocks from the old town and shopping district. We found a fantastic Indian restaurant (Tibet) in the neighborhood. The staff at the hotel was really welcoming and very friendly. They were always ready to help and offer suggestions. Now for the not so good. I had some expectations based on the reviews on line. Our room on the 5th floor was somewhat cold (in feeling). The room was perfectly clean overall, but it was just less luxurious than I was expecting and not welcoming. I can’t put my finger on it, but I don’t know if it was the tile floors or the décor. We could not close the blinds in our room all the way, so it felt exposed to those on the building across the street. To add to our experience, the bed was definitely not comfortable and the pillows very thin. However, the staff got us extra pillows and that helped. So, I am giving this hotel a 3 out of 5. I really want to like it more because the staff is great and so is the location. Perhaps other rooms are different than the one we had. less

Clean enough and fairly well located for the city. However the advertised multi channel satellite TV not functioning, a single teabag for refreshment and a permanently dark bedroom made for an unsatisfactory stay. less

We had a pleasant time at the hotel. Since it's a big chain, it maintains a certain standard. The rooms were nice and clean and the nice lady at the reception pointed out a good parking spot just across the street. The city center is in some walking distance but still manageable. Also the bar on the opposite corner is quite nice. We would definitely recommend the place :) less

The hotel is absolutely spotless and the staff, especially at reception are fabulous. We stayed in the Annex building. It was a little nosy and the rooms are very warm but the beds are very comfortable. The room is very spacious as is the bathroom and again, super clean! The gym facility is practical and there is enough equipment for either a cardio or strength training - but take your phone for music as there wasn’t any there. Hotel is close to bus stops, tram and a supermarket. There are two parks, both a 3 minute walk away, which are peaceful and pretty. less

Very nice Best Western. Good location, easy walk to the main part of the city and restaurants close by. Good value and nicer room than expected from a Best Western. Helpful and friendly front desk staff. less