Best Western Plus Grand Hotel Victor Hugo

Very good firm mattress Great shower Petite but well appointed room Friendly reception / bar staff. Lovely breakfast Bit of noise in the morning from the building across the road being refurbished but not extreme. TV was a bit flaky but I don’t really bother with TV in hotels. Thank you. Will return less

In a nice part of the city. Walking distance to everything. Two supermarkets within 2 mins walk. Clean hotel. Maids cleaned everyday. Staff were cheerful. Room was big. Internet was fast. Good selection of TV stations. I would stay here again no problem. less

I should note first, we stayed in the main building. We thought the location of the hotel was super convenient: an easy 15-20 minute straight bus ride to the airport, and super close to two grocery stores and restaurants. It was also an easy walk to all the major attractions in Luxembourg City (which is a walkers/runners paradise). As for the hotel itself I would like to give them praise for such a friendly and efficient cleaning staff and helpful and kind front desk staff. We are pretty low maintenance as a family, but our rooms were clean and in good shape. I kinda wish the hotel would provide actual shampoo/conditioner, because body wash/shampoo is a nightmare for someone like me with really long hair, BUT, I just went and bought my own stuff to use- so hardly an emergency. There is a mini bar in each room which had just enough space to stick a couple of yogurts for the next morning's breakfast if you don't want to get the 15 euro breakfast downstairs. (That is a bit too extravagant $$ for what I want to spend on breakfast... but other people might enjoy a large fancy meal like that for their morning meal.). This is a European hotel, so please take note that it's not like an American 'double': here in the States a double means two beds, over there it means 'a double bed'. You can comfortably fit two people per room. My family of 3 decided to get two rooms which worked out well for us. We plan on staying here again if and when we come back to Luxembourg City. Oh, one little complaint: since we booked the rooms on Hotels dot com, Best Western did not honor giving us points on my Best Western Account, which is lousy since we booked two rooms for a little over a week each, but that is more of a Best Western issue and not this hotel's fault. Over all, I recommend it here. less

This hotel is well located within the city. It is just a few blocks from the old town and shopping district. We found a fantastic Indian restaurant (Tibet) in the neighborhood. The staff at the hotel was really welcoming and very friendly. They were always ready to help and offer suggestions. Now for the not so good. I had some expectations based on the reviews on line. Our room on the 5th floor was somewhat cold (in feeling). The room was perfectly clean overall, but it was just less luxurious than I was expecting and not welcoming. I can’t put my finger on it, but I don’t know if it was the tile floors or the décor. We could not close the blinds in our room all the way, so it felt exposed to those on the building across the street. To add to our experience, the bed was definitely not comfortable and the pillows very thin. However, the staff got us extra pillows and that helped. So, I am giving this hotel a 3 out of 5. I really want to like it more because the staff is great and so is the location. Perhaps other rooms are different than the one we had. less

Clean enough and fairly well located for the city. However the advertised multi channel satellite TV not functioning, a single teabag for refreshment and a permanently dark bedroom made for an unsatisfactory stay. less