Best Western Plus Grand Hotel Victor Hugo

Booked this hotel as a treat for my partner as part of her birthday celebration. The lobby when you enter is open and clean, with a couple of water features. We arrived around 1pm, and had hoped to get our room, however, it wasn't available. Staff quickly tried to resolve, however we explained we were in no rush and went to get lunch. The room itself is relatively small (for a 4* hotel), but had everything that was needed. The bed was comfortable and we were high up enough not hear much street noise. We didn't eat breakfast, and only used the bar for a complimentary drink. The hotel has a small gym and sauna, however you need to pre-book the sauna (I'd have preferred it being on during the day). Overall, we had a pleasant stay. less

nice and cosy Best Western, with friendly staff; location a bit off centre with a few milles, uber inexistent, with a taxi service a bit slow. Furniture slightly dated, but clean rooms over all. I was a bit dissapointed that the lady incharge with breakfast did not know what BENEDICT EGGS are when asked, so I had to settle for an average european breakfast, also the buffet was lacking of fresh juice of any kind. Overall for the right price, It could be a reasonable overnight accomodation, as long as you set your expectation properly. less

First time staying in this hotel and I chose it because of it’s location. A walk from the city centre only takes 15 to 20 minutes depends on your pace. Please be aware that there are two best western hotels and both are located one from the other. I am only sharing my experience based on the Best Western Plus which is the four star hotel I stayed in. The check in was fast and the receptionist were polite and helped us to get around. Upon arriving at the room it was nice and very spacious. If going to Luxembourg you should consider staying at this hotel. less

Lovely hotel and location. Very close to the park and a few minutes away from the center. Staff are very helpful and friendly. Hotel rooms are excellently decorated and well taken care of. Loved the breakfast and its room as it is in the outer court with day light to enjoy with delicious varieties to savor. less

After reading the barrage of moans about the Annex (directly opposite the main hotel) we were expecting the worst. We went to the main reception to check in. We were early but Victoria on the front desk made every effort to get our room ready and we waited only 20 minutes. Victoria gave us a map and pointed out various things to see and also marked on the map some of the locations we requested. All in all a very pleasurable check in by an exceptionally warm, helpful and friendly Victoria - a credit to Best Western. The Annex is 4-5 floors of 4 rooms on each floor. There are some goodies left on a shelf - Apples, sweets etc. Up in the elevator to floor 4 we went. Our room was immaculate and had a Very well stocked full mini bar, plenty of snacks and some complimentary goodies too. There is a kettle with tea, coffee and hot chocolate. The room had plenty of storage and a safe with a very well appointed bath/shower room. The temperature in the room was spot on. We would stay here on our next visit no questions asked. As the main hotel and the Annex are exactly opposite sides of the same road We fail to understand the location issues. You are 1 min from the tram, 4 mins from the buses and a 10 min stroll to the city centre. Perfect! less