Best Western Plus Grand Hotel Victor Hugo

Incredible and not a joke. I got an upgrade as Diamond-Member. Conclusion: The room was so small that I believe it was a small housekeeping-storage room before. In the shower was not enough space to make a 360 degree turn. At the first 20 minutes the water was cold. And in the morning during using the shower - oops the water temperature changed from warm (hot was not possible) to cold for approx. 5 min. Never again this "location". less

Once you book a room in this hotel make sure to choose the expensive one (don’t be greedy :)), the one which will be located in the main building. You will see: on the website it is clearly written rooms in main building or annex building.” Depending on the price you pick you have your room: I stayed in single room (bed one person) as nothing else was available but it was clearly written in my booking. The shutter can be closed don’t be shy and look around.The rooms are all equipped with mini bar (not free of charge) and kettle with free coffee and tea (free doesn’t mean abundance) And remember you are in the city center so off course it can be noisy but from 10pm to 7am it is calm. Otherwise Luxembourg has other hotels in the middle of the forest, calm you will have but also a hectic traffic jam (all work force from all around Luxembourg, and from all three neighboring countries move to and from town every day) to get back to your meetings in town. And the end of the day I’m regular guest here , the rate reflect what you can expect in Luxembourg, it is tiny but an expensive country. There are plenty of other hotels but more expensive so don’t complain much. You can ask at reception for iron, an excellent breakfast at 15e. They have free wifi (but as we all come to Luxembourg for work we all have a great provider to not depend on free WiFi). They have à computer available, so all informations can be easily found online. It is a 4 star hotel business, not a resort. The staff and owner are always welcoming and ready to offer you the best coffee in town. As mostly business city hotels - no parking (if they do count 30e for a 7 hours) available. And what for when you have just in one minute walk the biggest parking of the town?? As mentioned I am regular guest so all this come from what I hear every day at the reception (while we all have smart phones and everything is written online) Big up to the housekeeping less

Very good firm mattress Great shower Petite but well appointed room Friendly reception / bar staff. Lovely breakfast Bit of noise in the morning from the building across the road being refurbished but not extreme. TV was a bit flaky but I don’t really bother with TV in hotels. Thank you. Will return less

In a nice part of the city. Walking distance to everything. Two supermarkets within 2 mins walk. Clean hotel. Maids cleaned everyday. Staff were cheerful. Room was big. Internet was fast. Good selection of TV stations. I would stay here again no problem. less

I should note first, we stayed in the main building. We thought the location of the hotel was super convenient: an easy 15-20 minute straight bus ride to the airport, and super close to two grocery stores and restaurants. It was also an easy walk to all the major attractions in Luxembourg City (which is a walkers/runners paradise). As for the hotel itself I would like to give them praise for such a friendly and efficient cleaning staff and helpful and kind front desk staff. We are pretty low maintenance as a family, but our rooms were clean and in good shape. I kinda wish the hotel would provide actual shampoo/conditioner, because body wash/shampoo is a nightmare for someone like me with really long hair, BUT, I just went and bought my own stuff to use- so hardly an emergency. There is a mini bar in each room which had just enough space to stick a couple of yogurts for the next morning's breakfast if you don't want to get the 15 euro breakfast downstairs. (That is a bit too extravagant $$ for what I want to spend on breakfast... but other people might enjoy a large fancy meal like that for their morning meal.). This is a European hotel, so please take note that it's not like an American 'double': here in the States a double means two beds, over there it means 'a double bed'. You can comfortably fit two people per room. My family of 3 decided to get two rooms which worked out well for us. We plan on staying here again if and when we come back to Luxembourg City. Oh, one little complaint: since we booked the rooms on Hotels dot com, Best Western did not honor giving us points on my Best Western Account, which is lousy since we booked two rooms for a little over a week each, but that is more of a Best Western issue and not this hotel's fault. Over all, I recommend it here. less