Best Western Plus Grand Hotel

We arrive and offered an upgraded room for 100 extra kronor we ask why and told the room you have is a bit small. OK we say and I give her 100 Kronor and I'm told they don't take cash and that I had to pay with my credit card, reluctantly I did. My credit card charges me nearly that much in exchange rate and transaction fees, Off we go to our room. Wacko!! 12m/2 at the most but you can walk around the bed. Clean but very basic, no fridge etc. If it wasn't getting late we would have moved but I don't think we would have got a refund. We then go out for diner and on my return I buy a beer for 65 krona I hand over a 200 krona note and once again told we are cashless and if I paid I wouldn't get change. That was the last straw. I left the beer on the bar and went back to my room. I will never return and suggest you avoid it! less

Location in front of train station side, near to city center, public parking car in front of hotel by 3 SEK/hour, good scandinavian breakfast, supermarket and several restaurants nearby. The hotel offers a 75 SEK voucher to Bestwestern members. less

The hotel is perfectly adequate, though maybe a bit on the expensive side of what you get. I was greeted by a friendly receptionist and promptly made it to my room after a fairly scary elevator ride (don't miss that there are two elevators available, no need to wait for the one that everyone sees across from the reception - there's one behind it). I was surprised to see a fairly modernized hotel without outlets near the bed. Anyways, breakfast was all right, although I got there just before it was closing. And instead of starting to clean up all the dirty dishes that are everywhere, they started by taking away the food. A bit of backwards thinking if you ask me. But it was also during breakfast I experienced my biggest gripe with this hotel. Someone accidentally broke a plate and a male employee wouldn't do anything about saying it's women's work. Eventually he did pick up a broom and then started saying that obviously it's not a man that had invented this because it was working so poorly. There were also other derogatory comments. I don't care what happens behind closed doors but in the open during breakfast this kind of thing is not acceptable, and I can only imagine how they address female guests when they're out of earshot. Despite the hotel being good otherwise, this is something that will deter me as a customer and next time I might pick another hotel. less

Visiting Halmstad for a funeral. We were greeted courteously and upgraded to a lovely room by the charming receptionist. The receptionists were very helpful and informative. The breakfast is a different story and incongruent with the hotels evident service ethic: we were not greeted or welcomed on any of the three mornings The breakfast is apparently available until 9.30am but is removed bit by bit without any communication from 9 10am onwards.The young breakfast waitresses did not address the guests at all and left dirty plates on the tables until the customers had departed. A real shame as the content of the breakfast was varied and good. The hotel management have totally missed customer service requirements for the morning.A pleasant greeting at breakfast and a smile would have made this a five star review. less

The hotel is very conveniently located right across the road from the station - so no need for waiting for a taxi or any other form of transport. It was a late arrival but the reception desk was manned by a very friendly and helpful representative who signed me in quickly and efficiently. The room was big but cozy, and the bed comfortable. The bathroom was sparkling clean. Breakfast was a big fabulous spread and then I was on my way again. If I'm back in Halmstad again (or if any of you are), I'd definitely stay here - the atmosphere is quite charming. less