Charming hotel with a hint of sexism
16/06/2017 Hassehans, Stockholm, Sweden
The hotel is perfectly adequate, though maybe a bit on the expensive side of what you get. I was greeted by a friendly receptionist and promptly made it to my room after a fairly scary elevator ride (... more
The hotel is perfectly adequate, though maybe a bit on the expensive side of what you get. I was greeted by a friendly receptionist and promptly made it to my room after a fairly scary elevator ride (don't miss that there are two elevators available, no need to wait for the one that everyone sees across from the reception - there's one behind it). I was surprised to see a fairly modernized hotel without outlets near the bed.
Anyways, breakfast was all right, although I got there just before it was closing. And instead of starting to clean up all the dirty dishes that are everywhere, they started by taking away the food. A bit of backwards thinking if you ask me. But it was also during breakfast I experienced my biggest gripe with this hotel. Someone accidentally broke a plate and a male employee wouldn't do anything about saying it's women's work. Eventually he did pick up a broom and then started saying that obviously it's not a man that had invented this because it was working so poorly. There were also other derogatory comments. I don't care what happens behind closed doors but in the open during breakfast this kind of thing is not acceptable, and I can only imagine how they address female guests when they're out of earshot.
Despite the hotel being good otherwise, this is something that will deter me as a customer and next time I might pick another hotel. less
Johanna A, Reservations & Revenue at Best Western Plus Grand Hotel, responded to this review
Thank you so much for taking the time to evaluate your recent stay with us. I'm happy to hear that you overall had a pleasant stay. I have spoken to our restaurant manager, in regards to what you experienced in our restaurant, and he would very much like for you to contact him in person. Fredrik can be reached either via email: fredrik@grandhotel or telephone +46 35 280 81 00.
I do hope that we will see you as our guest again and wishing you a lovely summer.
Warm Regards Johanna Almqvist, Reservations & Revenue.