Worst Western: Booked Online? Too Bad: Pay Twice or No Room
20/06/2018 TheWormwood, Ridgetown, Canada
A friend and I decided to take a spur of the moment overnight trip, and booked a room through a popular online booking company for a room here... only to get there and be told that they were feuding w... more
A friend and I decided to take a spur of the moment overnight trip, and booked a room through a popular online booking company for a room here... only to get there and be told that they were feuding with said booking company, and so would not be honouring the booking.
Bear in mind, our credit card had been charged, and as it was the day OF the booking, the company would not offer us a refund.
Rather than honouring the booking which was paid in full, they asked us to pay AGAIN, and try and wrangle a refund for the previous booking ourselves.
Best Western: your issues with your booking companies are not my problem, and its outrageous that you were prepared to make us pay twice for the same room, rather than work out this issue with the company yourself.
What should have happened: our booking should have been honoured, our credit card should have been placed on file for security purposes, while you worked out this issue with your booking company. We were not offered ANY solution from the hotel, except that we pay a second time. Bear in mind, we were 2 women, over three hours from home at this point, at 4pm. Needless to say, we found another hotel. Best Western won't see any business from either of us ever again. less
Gail G, General Manager at Best Western Plus Governor's Inn, responded to this review
I would like to apologize for the inconvenience that was caused regarding your online booking through the third party booking agency. The front desk clerk who worked that morning made every attempt possible to resolve the issue before you arrived. The clerk was unable to solve this issue, due to no response from the third party booking site.
Again I apologize.