It has problems, but ...
Let's get the bad stuff out of the way first: When we arrived, the elevator was out of service. Fortunately we had a room on the second floor. Unfortunately, when we came back after dinner, our air co... more
Let's get the bad stuff out of the way first: When we arrived, the elevator was out of service. Fortunately we had a room on the second floor. Unfortunately, when we came back after dinner, our air conditioner wasn't working and they had to move us up to the fourth floor. I'm not as young as I once was (who is?), and I can't say that I enjoyed schlepping our stuff up two more flights of stairs. My son reported with disappointment that the "spa" was out of service (I assume he meant the hot tub, but I wasn't interested enough to ask), and breakfast wasn't very good. And apparently the computer in the main office was malfunctioning.
But there were some positives here, and some hopeful signs for the future. The woman at the front desk during most of our stay was very helpful. She couldn't fix the elevator or the air conditioning, but she tried very hard to find someone who could, and she tried valiantly to arrange work-arounds. And extra towels appeared almost as soon as we asked for them.
More to the positive: The hotel went under new management the day before we checked in. We talked with the new manager (a member of the owner's family) when we checked out, and he told us that the hotel was spinning into chaos when they took it over, and they were going to revamp, well, everything. And the place did seem to be a beehive of maintenance activity as we departed. The new manager appeared to be on top of things.
So, while I might have expected to rate the hotel "poor," I think it's on a positive trajectory. I won't rate it "good" in hope of that result, but I fully expect it anyway. But for now, it's a work in progress. less