This visit ended up ruining our entire summer.
18/08/2017 Dennis M, Winston
This was our fourth year to stay at this hotel. The first three were great. Rooms were clean and fully supplied. They even baked cookies in the afternoon!. This year not so good. When we checked in th... more
This was our fourth year to stay at this hotel. The first three were great. Rooms were clean and fully supplied. They even baked cookies in the afternoon!. This year not so good. When we checked in the desk clerk never greeted us. We were traveling with another couple. When we got to our room it was not clean. Went back downstairs and was given another room. The room had only 2 bath towels, 2 hand towels and 2 wash clothes. No shampoo. We were told later that they were out of shampoo. We travel a lot and I have never been in a hotel room that did not have a quest directory in the room. This one did not this trip. Breakfast was okay, problem with waffle machine. We went back to our room to gather our luggage and check out. As we got off of the elevator in the lobby, the maintenance man was mopping the floors. There was literally water on the floor and no way to go around it to get to desk or front doors. My wife slipped and went down injuring her hip badly. The maintenance man finally came over and helped me get my wife up. I got her over to a seat. The desk clerk never came out from behind the desk. She finally did asked if we wanted her to call 911. We got her in the car and took her to hospital. Hip not broken, but 4 weeks later she is still on walker and having to do physical therapy. HER insurance has paid for everything. WE HAVE MADE A COMPLAINT TO BEST WESTERN CORPORATE,BUT THE HOTEL WILL NOT EVEN RESPOND TO US. Ruined our vacation and our friends and THE REST OF OUR SUMMER and we cannot even get an I'M SORRY. less