We just spent two nights here (one night last week and once again last night) with our grandsons, ages 12 and 13. While the staff was nice last week, we were disappointed when we arrived late that eve... more
We just spent two nights here (one night last week and once again last night) with our grandsons, ages 12 and 13. While the staff was nice last week, we were disappointed when we arrived late that evening, to find out that they'd given away the actual room we'd booked (a Double) and substituted ours with a King suite (which required the grandsons to sleep on a pullout). Because there were no vacancies (there was a bus load of people headed to Vegas staying there the same night), they were unable to switch our room. The front desk clerk was very apologetic and offered us two free drinks from the bar, but couldn't do much else since the hotel was full. But we were tired and they were nice so we made do for that night. However, last night, upon checking in, I told Monica at the front desk about our disappointment last week and she was super-accommodating and as sweet as could be, and went above and beyond. She found that our booked room was, indeed available, and actually was able to re-book it for us at a much discounted rate as compared to our actual booking.com rate! We couldn't have been more pleased. We arrived early enough that the grandsons were able to swim in the indoor pool for awhile and we all slept well. The location is great (we were enroute to and from Kansas City when we stayed there) and it's so easy to get on and off the interstate just outside of Memphis. Lots of places to eat nearby. less