This hotel has it's ups and downs. The property is generally very well maintained, the rooms are clean, and the staff is welcoming and friendly. The internet is zippy, and there's ample parking.
There are some challenges, though.
Things got started on the wrong foot when I was checked into a room that was already occupied. I was traveling on business and the company that I work for has an agreed upon discount at this chain. My stay was extended, a week or so so I let the front desk know. My expectation was that the discounted rate would carry through to the extra time that I was there. However, this was not apparently their expectation - My rate went up significantly. After notifying them of this error, it was nearly impossible to get this straightened out.
When I tried to check out, there was no one at the front desk. After waiting, then making noise, then shouting "hello", there was no response. I waited for about 10 minutes. I needed to get to work, so I left my key at the front desk, and called later that morning to check me out of the room, and gave them my email address so I could get a copy of the receipt. Needless to say, I never received an email. Surprisingly, I did get a charge on my credit card for an additional week, or so, of room charges. There were other issues besides these that are too numerous and too long to go in to here. All the problems had to do with how the hotel was managed.
I will say, however, best to park on the north side of the hotel, because the lights in the parking lot on the south side of the hotel either do not work, or they don't turn them on. And it's DARK. One of the few times I ate breakfast there the floor was terribly sticky from something. Not the best atmosphere for eating.
Know that this hotel is directly in the flight path for planes leaving MEM. The FedEx planes start leaving at 3:00 am. I'm far from a light sleeper, and I was woken up every night that the planes took off toward the south. Obviously, all the hotels in the area (and there are a lot of them) will have this same problem.
I hear that the management has changes at this property, but at this point, I don't think that I'd recommend staying here. less