Not a well kept hotel even though it is not that old. The breakfast was disgusting and the second day my food had a nice long hair cooked in it.
FOR THE WORST PART: We arrived around 1130p on Thanksgiving night. The front desk clerk had no idea what she was doing and didnt request a cc for incidentals at initial check in. My 2 night stay was paid for in full 2 days before through Priceline. She called the room and I came down to give her my card. She scanned my card at least 4 times and was there at least 15 minutes. She had NO IDEA how to work the computer. She never figured it out and said she would have her manager deal with it in the morning. Meanwhile, my credit card info was sitting at the front desk. The next morning, my credit card info was still sitting there out in the open. Also, we received a fraud alert on the card bc the card had been scanned so many times with actual pending charges. The new front desk clerk didnt know how to deal with my issues so I asked for the manager, who was not at work even though they were expecting her to be there that morning. While standing there trying to resolve my own mess, another lady was there to deal with issues about her stay and I heard housekeeping telling her that no one was there from housekeeping on Thanksgiving so that is why she didnt have new towels. WHAT?! Eventually the manager came in and ASSURED me that none of the charges would go through. She was also going to send me an accommodation through the mail for my troubles. Well, it's been about a month. I received no accommodation in the mail and I got a nice extra night room charge on my credit card. I disputed the charge and best westerns response was that they never got paid from Priceline so they charged me without me even authorizing it or knowing. Plus, why did they charge me anyway!? After all, the manager was going to send me an accommodation for a night's stay-which I never received-so they could have comped that"unpaid" night with that promised free night stay they wrote going to send me in the mail. HORRIBLE MANAGEMENT, UNTRAINED STAFF, BAD BUSINESS. STAY AT YOUR OWN RISK. less