Best Western Plus Goodman Inn & Suites

DON’T EVER STAY AT THIS HOTEL, They have thugs everywhere. I was highly disappointed with everything there. The comforters were not clean I had to get new ones, the room was full of dust, the ac unit has built up dust. I couldn’t turn on the air because of the dust particles. The carpet was stink, I requested a room change and was told I had to wait until in the morning. So I had to inhale that stink smell all night and I did not get a good night sleep. Half of the night I was up trying to find another hotel. The hot water was cold when I took my shower that night, in the morning the water was warm. The elevator takes forever to come, it sounds as if it was about to break down, and inside was dirty. The hallway had a smell. They have some extended stay customers that are thugs. I was scared I might hear gun shots. The staffs were not wearing mask, a maintenance man got on the elevator from another floor with no visible mask at all, it might have been in his pocket, who knows. The next morning I noticed a small sign at the checking desk stating “due to Covid there are limited housekeeping to only Monday, Wednesday and Friday.” That is ridiculous!!!! I can tell they are not fumigating the rooms, halls or lobby area to help stop the spread of Covid. The only thing I saw was hand sanitizer by the lobby elevator. The second evening when we pulled up we saw a fire by the front entrance by the side of the driveway, there were two thugs (one sitting on a car and the other standing) with a lit barbecue grille . Yes grilling in the hotel entrance!!!!! We held our heads straight and went inside. THIS PLACE IS NOT SAFE, IT IS RUN DOWN! Definitely not a 3 star hotel it’s a motel charging hotel rates!!!’ less

The carpet needs to be cleaned in the hallway and rooms.... Shower Curtain was dirty..... The pool was ice cold and should've been closed because it's extremely too cold for people to enjoy it. Has a bar with no drink.... Due to COVID they had sanitizer stations....the front desk and housekeeping were really nice.... Suspicious activity outside. I couldn't understand why every time we went outside to the car to go somewhere men were huddled up and when they see you they separate....It didn't look good. We came back from dinner someone was trying to keep the door open with the rug but my husband closed it.... My car was not touched though.... I'm saying that don't look good to guest. The hotel is outdated. Hilton Garden has the same price range. I came for the pool and still wasn't able to use it. less

The rooms were fine the toilet wasn't working in one of my rooms and the lady at the front desk ignored the situation. I had to wait till the next person came in to be put in another room alone with my children and mom less

thank you mr rodney for the best breakfast sunday moring and room was very clean and nice a good hot breakfast what start the day and mr rodney you are the best out of the hotel i been to a very clean hotel and nice peoples less

the best mattress, very comfortable, the staff is very helpful, the Memphis BBQ Company restaurant was recommended by Suprina at the front desk and it was so good we ate there both nights we were in town, the hotel is very clean, the staff is friendly and nice. less