Best Western Plus Goldsboro

On Friday, I had the pleasure of speaking to Belinda Gray at the front desk of the Best Western. After being back in the USA for a year, this is the best costumer service experience I have had. She not only answered my questions, but went above and beyond to give me alternative options. She even offered her number for me to call back if the other options did not work out. Her tone was pleasant and her attitude sincere, she wanted to service the customer. Thank you Belinda from bringing customer service back! less

I have stayed here many times over a year and change. However, I received my bank statement only to see i had been charged days later a 272.00 smoking fee. I'm not a smoker- never smoked in the room!! I had gotten a Jacuzzi suite for a anniversary- we had candles lit in the bathroom- but no smoking of any kind. I reached out to the GM- Mr Edward Davis about the trumped up charge. Never even had the common decency to reply. It's not even the almost 300.00 charge- it's the principle. That I was outrageously charged a fee for something they clearly have no proof of and something I did not do. There was no violation of hotel policy. It's the principle- you will not get away with charging people.bogus fees. It's wrong and bad business. I have reached out to the director of operations Kieth Hutchinson and will be sueing them in small claims for the return of my money. And have lodged a complaint with the BBB as well. Maybe seeing this on a public forum MrDavis you will have something to say now- when all you had to do was your job. Customer service- and return or reply to my emails. Do not stay here. Period. What kind of place charges u a smoking fee- when they have no proof of damage to the room. And then doesn't contact you back at all. I've heard of them doing this frequently- bogus charges. That is information directly from corporate complaint dept.!! less

This is a second or third rate hotel at best. Be advised that will want to charge your credit card with an additional $50 for incidental fees to make sure you don't trash the room. I am approaching 80, my wife is 72, we have never been asked to leave an open charge to the hotels discretion on what to charge on it. Maybe you have and that is the new norm. We just spend a week in Sanibel, Florida with no such charge. After getting over that issue (I decided it wasnt worth the hassle) we checked into a room. When I pulled my comforter back it was dirty and had some kind of really nasty crud on it. I called room service, they checked us into a different room. That room was nasty, some kind of nasty throw up or something on the carpet, dirty carpet, hair in shower, damaged mirror, damaged door, dirty hallways. Go somewhere else and pay a little bit more. This place stinks, I also agree with a previous reviewer, how could anyone rate this above dismal. less

I have no idea how the overall ratings on this hotel are so high. This place is gross! The carpets are disgusting and yours shoes stick the the tile floors in the lobby. The bedding has visible stains on it and the bathroom sink had fake eyelashes stuck to it. Avoid this hotel! I haven’t stayed at the Hilton but I would recommend that one for someone unfamiliar with the area. less

On this trip, with several nights in BW properties, this was the most expensive, yet the least up to date of all those I have visited. Plastic shower, bouncy mattress, painted over old wall sconce plate covers, sticky bathroom floor. Friendly staff at check in, with precautions for COVID-19, but could be a bit more careful in upkeep. less