Best Western Plus Goldsboro

909 N Spence Avenue, Goldsboro, North Carolina, 27534-4269, United States
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Best Western Plus Goldsboro

Welcome to Best Western Plus Goldsboro!

Goldsboro hotels are known for genuine hospitality , but this property sets the bar high with a free hot breakfast each morning.

Pet-friendly Goldsboro hotels are tough to come by, but this pr
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Pets not accepted
Check-in & Check out15:00:00 | 11:00:00

Reviews of Best Western Plus Goldsboro

Traveller Overview:
4.0 Rating: 320 reviews
Excellent 56%
Very Good 25%
Average 7%
Poor 4%
Terrible 6%
Rating

Connie R, wrote review 07/06/2020

Not safe

The hotel exterior is very nice, inside not so. rooms are outdated and black mold in the tub area. no breakfast offered our first morning, second morning we passed. People hanging around in the parki... more

Owner Response
EdwardD1848, General Manager at Best Western Plus Goldsboro, responded to this review
Dear Connie R Thank you for being our guest and for providing a review. Please accept our apology for falling short in delivering you excellent service during your visit as this is far from the experience we want a guest to have. We take great pride in providing outstanding customer service, and we truly regret this was not your experience. Please be assured your review will be shared with our entire team and we will discuss where we fell short and how we will do better in the future. Thank you so much for letting us know about your experience. Your feedback only helps us to become better. It was a pleasure having you as our guest, and we do hope you will return soon. Edward J Davis General Manager
Rating

dershemlm, wrote review 01/06/2020

Friendly staff, Unprofessional Management

Was charged just under $1000 for damage this hotel claimed I did to their bathroom. I didn't do it FYI, but guilt aside, no call from management, no email, no explanation of the charge. Just bill an... more

Owner Response
EdwardD1848, General Manager at Best Western Plus Goldsboro, responded to this review
Dear dershemlm Thank you for sharing your valuable feedback. We're very sorry you were disappointed with the upkeep of our hotel. We strive to maintain the highest standards, not only in service, but also with regards to maintaining the overall look and feel of the hotel. We are pleased to let you know that improvements to various areas of the hotel are scheduled on a rotating basis. Although we fell short of meeting your expectations this time, we hope you will consider staying with us on your next visit to Goldsboro so we can better deliver the experience you should always expect from us. Edward J Davis General Manager
Rating

rlborden, wrote review 12/05/2020

Broken Toilet & Dead Roaches

First appearance of the hotel appeared clean and staff was friendly. After entering the room I immediately determined the toilet was not working correctly, it would Flush but nothing would go down. ... more

Owner Response
EdwardD1848, General Manager at Best Western Plus Goldsboro, responded to this review
Dear rlborden We pride ourselves on excellence in every respect, so it was disappointing to learn we didn't provide the experience that you should have expected. Please accept our sincerest apology as well as assurance that your concerns have been noted and will be addressed. Thank you for being a guest, and we hope to serve you again whenever your travels bring you back to Goldsboro so we can regain your confidence. Edward J Davis General Mnanger
Rating

campbellkiddsvc123, wrote review 28/04/2020

My stay at BW

I came in December and is currently still living there. I'm enjoying my stay. They are pet friendly for my dog. Since the coronavirus pandemic things have changed like no breakfast but that's ok becau... more

Owner Response
EdwardD1848, General Manager at Best Western Plus Goldsboro, responded to this review
Dear campbellkiddsvc123 In our continuous effort to provide the best experience possible, the most important feedback comes from our guests, so we thank you for sharing. Although we are pleased that you enjoyed your stay, your feedback will be shared with our associates. Thank you for choosing us, and we hope we have the opportunity of welcoming you back soon. Edward J Davis General Mnanger
Rating

288dedew, wrote review 17/04/2020

$150 more

Nice and clean Comfortable beds Pet friendly Water stays hot in shower We have stayed here for a week and so far the only bad thing we dont like is we have a pet she had a accident on the bad at 2 am ... more

Owner Response
EdwardD1848, General Manager at Best Western Plus Goldsboro, responded to this review
Dear 288 dedew Thank you for your feedback. We are sorry for the problems you experienced while staying in our hotel, and we thank you for bringing them to our attention so we can make the proper improvements. We hope you will give us another opportunity to provide you with the excellent experience you should always expect from us. Edward J Davis General Manager