Best Western Plus Goldsboro

909 N Spence Avenue, Goldsboro, North Carolina, 27534-4269, United States
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Best Western Plus Goldsboro

Welcome to Best Western Plus Goldsboro!

Goldsboro hotels are known for genuine hospitality , but this property sets the bar high with a free hot breakfast each morning.

Pet-friendly Goldsboro hotels are tough to come by, but this pr
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Pets not accepted
Check-in & Check out15:00:00 | 11:00:00
909 N Spence Avenue, Goldsboro, North Carolina, 27534-4269, United States

Reviews of Best Western Plus Goldsboro

Traveller Overview:
4.0 Rating: 323 reviews
Excellent 56%
Very Good 24%
Average 8%
Poor 4%
Terrible 7%
Rating

jamessF7308YX, wrote review 02/11/2020

Don't do it!!

This is a second or third rate hotel at best. Be advised that will want to charge your credit card with an additional $50 for incidental fees to make sure you don't trash the room. I am approaching 80... more

Owner Response
Edward Davis, General Manager at Best Western Plus Goldsboro, responded to this review
Dear JamessF7308YX We appreciate you choosing us and for taking the time to leave your comments. We apologize for the issues you experienced with your room. Our goal is to provide an exceptional experience for each of our guests; therefore, we regret not meeting your expectations. We will evaluate the instances you mentioned as we are committed to offering exceptional service for our patrons. Thank you for your helpful feedback; please allow us to regain your confidence by staying with us again when your travels bring you back to this area. Edward J Davis General Manager
Rating

travelingmilmom, wrote review 05/10/2020

Old, Run down and Unclean

I have no idea how the overall ratings on this hotel are so high. This place is gross! The carpets are disgusting and yours shoes stick the the tile floors in the lobby. The bedding has visible stains... more

Owner Response
Edward Davis, General Manager at Best Western Plus Goldsboro, responded to this review
Dear Travelingmilmom Thank you for your feedback. We are sorry for the problems you experienced while staying in our hotel, and we thank you for bringing them to our attention so we can make the proper improvements. We hope you will give us another opportunity to provide you with the excellent experience you should always expect from us. Edward J Davis General Manager
Rating

Benjamin R, wrote review 24/08/2020

Ok, but seems a little sub par for BW Plus

On this trip, with several nights in BW properties, this was the most expensive, yet the least up to date of all those I have visited. Plastic shower, bouncy mattress, painted over old wall sconce pla... more

Owner Response
Edward Davis, General Manager at Best Western Plus Goldsboro, responded to this review
Dear Benjamin R Thank you for your feedback. We are sorry for the problems you experienced while staying in our hotel, and we thank you for bringing them to our attention so we can make the proper improvements. We hope you will give us another opportunity to provide you with the excellent experience you should always expect from us. Edward J Davis General Manager
Rating

Connie R, wrote review 07/06/2020

Not safe

The hotel exterior is very nice, inside not so. rooms are outdated and black mold in the tub area. no breakfast offered our first morning, second morning we passed. People hanging around in the parki... more

Owner Response
EdwardD1848, General Manager at Best Western Plus Goldsboro, responded to this review
Dear Connie R Thank you for being our guest and for providing a review. Please accept our apology for falling short in delivering you excellent service during your visit as this is far from the experience we want a guest to have. We take great pride in providing outstanding customer service, and we truly regret this was not your experience. Please be assured your review will be shared with our entire team and we will discuss where we fell short and how we will do better in the future. Thank you so much for letting us know about your experience. Your feedback only helps us to become better. It was a pleasure having you as our guest, and we do hope you will return soon. Edward J Davis General Manager
Rating

dershemlm, wrote review 01/06/2020

Friendly staff, Unprofessional Management

Was charged just under $1000 for damage this hotel claimed I did to their bathroom. I didn't do it FYI, but guilt aside, no call from management, no email, no explanation of the charge. Just bill an... more

Owner Response
EdwardD1848, General Manager at Best Western Plus Goldsboro, responded to this review
Dear dershemlm Thank you for sharing your valuable feedback. We're very sorry you were disappointed with the upkeep of our hotel. We strive to maintain the highest standards, not only in service, but also with regards to maintaining the overall look and feel of the hotel. We are pleased to let you know that improvements to various areas of the hotel are scheduled on a rotating basis. Although we fell short of meeting your expectations this time, we hope you will consider staying with us on your next visit to Goldsboro so we can better deliver the experience you should always expect from us. Edward J Davis General Manager