Best Western Plus Goldsboro

We traveled several hours for a funeral. Since I’ve had good experience with Best Western Plus in the past, it was my first choice when we got into town. I was disappointed right away when I couldn’t get either card to work on the door, but in the end it was my own fault. I’ve been able to open hundreds of hotel doors before, but I was removing the card too fast for this reader (which was a little loose). Once in the room, I felt like it was an ordinary Best Western attempting to be a Plus. It just felt old and not up to par when we walked in. The commode didn’t flush properly, door didn’t open smoothly (Plus reader was loose), shower curtain was on backward, etc...little things. They did have an evening “meal” from 5:30 to 6:30. When we got there at 5:45, though, they were almost out of the main course. Had it not been for Sharon’s pleasant demeanor, we would have been extremely disappointed. Surprisingly, the beds and pillows were very comfortable. And the breakfast was totally made enjoyable because of Tisha! Such a wonderful person! And she was always cleaning! The breakfast bar was the cleanest I’ve seen in a long time. So, in my opinion this would have been rated 3, but the dining staff pulled it up to 4. less

We travel to Goldsboro several times a year to visit with family and stay at the Best Western Plus exclusively.... until now. We always have 2 adjoining rooms as my elder sister is handicappedand and it is safer for her. To insure we have this, I make reservations DIRECTLY with the hotel in Goldsboro. After a long day, it was late on the evening of May 22, 2018 when we finally made it into the hotel for some much needed rest. I was taken aback when I walked into the bathroom.... (please look at the pictures.. the very same ones I showed to the Housekeeping Manager).... the toilet was NASTY and I do mean NASTY. Given the late hour we used the bathroom in the adjoining room. Tuesday morning, 10:55 am, as we were leaving the hotel on May 23, I first asked to speak with the hotel manager only to be told he had "gone to the bank". I told the young desk clerk about the unsanitary conditions of the room and she called the head of housekeeping to come and speak with me. I am also handicapped and using a cane, was left standing at the desk for about 15 minutes before the head of housekeeping finally arrived with some papers in her hand. Never bothering to introduce herself OR call me by name, she snapped into a litany of excuses headed by "Room 204 has been offline and not suitable for occupancy for the last few weeks..." And I am somehow supposed to know this? No one said anything about it when we checked in... my crystal ball was left at home and the staff of the hotel were being disrespectful and rude because I had the audacity to complain about feces and filth left in the handicapped toilet in Room 204. The housekeeping woman then adds in a hateful tone, "Well, we gave you an extra half hour to check out!" as she turned and walked away. I was speechless! If this sounds disjointed and odd.... it was!!! No one asked for an extended check out and no one needed it. I spent the better part of the hour from 10:55 am until..... waiting for housekeeping or the absent hotel manager. It boils down to this: We were unknowingly checked into a room that was "offline for use", the bathroom was disgustingly filthy and unsanitary, and while checking out and notifying the employees of the problem, the hotel extended our check out time. This rates as one of the WORST experiences while in a national chain. The employees were disrespectful and rude and didn't care one whit! My family spends 6 or so nights per year in this hotel and we have done so for many years now. The loss of our business will not make or break this hotel and it was quite obvious the hotel staff could have cared less! THERE IS NO EXCUSE FOR THIS!!!! NEVER, EVER WILL WE STAY HERE AGAIN!!!! A hotel is supposed to be a refuge away from home where its patrons are "guests". Someone forgot to tell this to the employees of the Best Western Plus in Goldsboro NC. Mr. and Mrs. J.S. Oakley, Mrs.H.A.Boland less

Cedric was very helping with a last minute reservation that was unexpected. I had just taken my brother home from Duke Hospital after undergoing major surgery when he lost power. It was a major power outage. Thanks to Cedric for helping me stay calm when I was feeling so much stress. less

Just left the hotel after staying 5 nights. Very good experience! Rooms clean, pleasant staff and great breakfast. We will return to this hotel in the future. The morning breakfast staff really caters to their guests needs and leave you feeling ready to start your day. Only downfall was that the pool was closed during our stay. Not sure why, but if it was open we would have used it. less

First time staying in a Best Western Plus, but was very impressed. Check in staff wasn't unfriendly, but not as "happy" to guests as I think they should have been. However, there was another employee there working their dinner table. Which is where local restaurants provide food (samples really) to the guests checking into the hotel. This was great because my co-worker and I had been traveling all day and in some more remote areas of the state and had not eaten lunch. When I got to my room I was impressed with the updated features and the cleanliness. I would definitely stay here again in the future. less