Best Western Plus Goldsboro

This is a second or third rate hotel at best. Be advised that will want to charge your credit card with an additional $50 for incidental fees to make sure you don't trash the room. I am approaching 80, my wife is 72, we have never been asked to leave an open charge to the hotels discretion on what to charge on it. Maybe you have and that is the new norm. We just spend a week in Sanibel, Florida with no such charge. After getting over that issue (I decided it wasnt worth the hassle) we checked into a room. When I pulled my comforter back it was dirty and had some kind of really nasty crud on it. I called room service, they checked us into a different room. That room was nasty, some kind of nasty throw up or something on the carpet, dirty carpet, hair in shower, damaged mirror, damaged door, dirty hallways. Go somewhere else and pay a little bit more. This place stinks, I also agree with a previous reviewer, how could anyone rate this above dismal. less

I have no idea how the overall ratings on this hotel are so high. This place is gross! The carpets are disgusting and yours shoes stick the the tile floors in the lobby. The bedding has visible stains on it and the bathroom sink had fake eyelashes stuck to it. Avoid this hotel! I haven’t stayed at the Hilton but I would recommend that one for someone unfamiliar with the area. less

On this trip, with several nights in BW properties, this was the most expensive, yet the least up to date of all those I have visited. Plastic shower, bouncy mattress, painted over old wall sconce plate covers, sticky bathroom floor. Friendly staff at check in, with precautions for COVID-19, but could be a bit more careful in upkeep. less

The hotel exterior is very nice, inside not so. rooms are outdated and black mold in the tub area. no breakfast offered our first morning, second morning we passed. People hanging around in the parking lot at all hours of the day and night, Did not feel safe. The bed was very hard and uncomfortable, pillows flat and hard. Not much to offer for TV, just basic less

Was charged just under $1000 for damage this hotel claimed I did to their bathroom. I didn't do it FYI, but guilt aside, no call from management, no email, no explanation of the charge. Just bill and hide. Be no different from a restaurant adding $1000 to your bill shortly after you left without any explanation. Completely unprofessional, and five days later, still refuse to contact. Be advised about this place. When you give your credit card for incidentals, they can charge you whatever and be under no obligation to give you any reason as to why. The ladies at the front desk were all very professional, but their masks didn't seem to fit around their faces, and even the manager I've been battling with was not wearing his behind the front desk. It was clean and comfortable stay, but for a hotel so indifferent to customer service when it comes to money, communication and medical advice to cover up in public, I'd stay clear. less