Best Western Plus Gold Country Inn

While the room is adequate, nothing makes up for the fact that the receptionist keeps her mask down around her neck while none of the guest in the check-in area/reception area wear masks. (I have photos.) I have contacted the hotel after several recent visits during the past year and have tried to give them additional chances, but after this last visit there is no way that I will further risk my health by staying at a hotel that refuses to comply with state law or to even comply with the notices on its website and the signs posted on the front door. This is dangerous and disrespectful. If there is no compliance at the front door, I have no faith that there is compliance with the stated cleaning procedures. DO NOT STAY HERE IF YOU HAVE ANY CONCERNS ABOUT THE THREATS OF COVID. less

Here for one night as we were traveling through the area. The room is spacious and the bathroom has a split design where one sink is outside of another area that has a toilet, sink and shower. Water pressure was good. The definite down side of the room for us was that the bed was very uncomfortable. I kept rolling into my husband toward the center of the bed and it squeaked every time one of us moved. The other downside is that they have the temperature set at 72 degrees. We like a room on the cooler side when we sleep and it was impossible to be able to either turn the air conditioner on or turn the heat off so that we could lower the temperature in the room. We both woke up with headaches and stuffy heads due to this. My husband said that management must have locked the actual unit so that traveler's are not able to adjust the temperature to their liking. Shame on you Best Western. Next time we come through the area we will choose a different hotel to stay at even though we are loyal Best Western customers. less

+ pet friendly with only minimal charge + s p a c i o u s room, 2 sink areas, plenty of trash cans + nice lobby + great staff + plenty of electrical outlets although no USB ports + very nice breakfast with choice of protein, cold and hot items + lotion was stocked, unlike the previous night in San Fran and the night before that in Utah + free and easy parking + great location in town - no makeup remover towelettes - big negative was that all four pillows were (too) high and firm, there was no gradient in pillow selection - Room was very warm when I checked in; heater didn't seem to turn off and I had to open the window and door for airflow to cool it off. - pool was closed, so was fitness center unless you wanted to go off-property - As a Best Western, I was little surprised at the $200 price tag for two people in a town such as Winnemucca less

Staff wasn't wearing masks.Don't stay here if you care about Covid safety. I chose to stay here after reading reviews praising their safety precautions, but that's not what we experienced. Check in at night: front desk agent was not wearing a mask when we walked in, and put on some chin-mounted mouth plastic shield that didn't cover anything. The agent was diligent about hand sanitizer though. Check out: a different desk agent had a surgical mask on, but had it pulled down around their chin while they were talking on the phone. I you don't care about Covid, the room was clean and the bed was firm and comfy. less

Winnemucca is our stopover from CA to CO where we have to go to help family. All our concerns about COVID were minimized here. Very clean and lots of precautions. We were taking stuff to our car on the morning of Jan. 7 and encountered a woman screaming at the desk clerk because she had asked her to wear a mask. Thankfully the desk clerk did not back down and, after much nasty screaming, the woman went back to her room for a mask. The desk clerk handled it very professionally. No screaming on her part. less