Don’t wear masks and front desk is rude
Ashley at the front desk was rude and wasn’t wearing a mask when I checked in. She was aggressive and wouldn’t let me get a word in or ask questions. She acted like she hated I was checking in and wan... more
Ashley at the front desk was rude and wasn’t wearing a mask when I checked in. She was aggressive and wouldn’t let me get a word in or ask questions. She acted like she hated I was checking in and wanted me gone. I’m mostly upset she wasn’t wearing a mask. We are in a pandemic and you work at a hotel. You should be wearing a mask at all times. Don’t stay here because they obviously don’t care about the safety of their guests. less
Lydie Looker, General Manager at Best Western Plus Gold Country Inn, responded to this review
Thank you for taking the time to review the Gold Country Inn in Winnemucca. I am so sorry that you did not have a positive experience when interacting with Ashley. Rest assured I will look into the situation. Here at the Gold Country it is a requirement that all my personnel including the room attendants wear masks. While we do have in place plexiglass all around the front desk to protect our guests, I still insist that they wear masks when dealing with the public due to Covid 19. i am surprised that Ashley did not adhere to our policy and assure you that I will stress to all of my front desk personnel that plexiglass or not, they are all to wear masks at all times during their shifts. I'm sorry that Ashley was not adhering to our policy. Thank you for taking the time to let me know.