Skip this hotel due to bed and room temperature
Here for one night as we were traveling through the area. The room is spacious and the bathroom has a split design where one sink is outside of another area that has a toilet, sink and shower. Water p... more
Here for one night as we were traveling through the area. The room is spacious and the bathroom has a split design where one sink is outside of another area that has a toilet, sink and shower. Water pressure was good.
The definite down side of the room for us was that the bed was very uncomfortable. I kept rolling into my husband toward the center of the bed and it squeaked every time one of us moved. The other downside is that they have the temperature set at 72 degrees. We like a room on the cooler side when we sleep and it was impossible to be able to either turn the air conditioner on or turn the heat off so that we could lower the temperature in the room. We both woke up with headaches and stuffy heads due to this. My husband said that management must have locked the actual unit so that traveler's are not able to adjust the temperature to their liking. Shame on you Best Western.
Next time we come through the area we will choose a different hotel to stay at even though we are loyal Best Western customers. less
Lydie Loooker, General Manager at Best Western Plus Gold Country Inn, responded to this review
I am so sorry that you were uncomfortable and could not sleep. We do not lock the temperature regulators down, or preset them. The only issue we have with our system, is our heating and cooling system is based on a water system, and when it is winter, we shut the cold water off, and turn the hot water on in order to heat the room. So guests that like a cooler room are not able to turn the air conditioner on. I have no way of changing this system. The rooms can be lowered below the 72 degrees, so I'm not sure why you were not able to set it lower, and our windows due open up to allow cool air to circulate throughout the room. I have passed on all of your comments to the engineering department and asked the head of engineering to check the rooms and see why guests are not able to lower the temperature below 72 degrees. I've asked him to check all of the rooms and see how we can make sure that all of our guests are comfortable not just the ones that like the warmth. Once again, I am sorry that you did not have a cool room. I have also asked that the head housekeeper take a look at all of our beds. If the beds need to be replaced, we will certainly do so.