I arrived at this hotel with two pets. I had been driving for 6 hours. The folks at the front desk wore masks and were very friendly and accommodating. I asked for a room that was not near noise, s... more
I arrived at this hotel with two pets. I had been driving for 6 hours. The folks at the front desk wore masks and were very friendly and accommodating. I asked for a room that was not near noise, so they moved my room to another area. The room was very clean and the breakfast was typical with the standard cereal, coffee, etc. The fruit was fresh and so was the coffee. It was just a good overall experience. The grounds were clean and they had a small area for pets which was clean and supplied doggie poop bags. There was a trashcan nearby, it was well kept. Again, the clerks that were there were very friendly and accommodating. They let me park in front to unload my items. I could expect nothing more for a hotel. Further, the bed was extremely comfortable. The only complaint I had was that they charge an extra $50 on my credit card that THEY DON'T TELL YOU ABOUT WHEN YOU CHECK IN...which they told me they would credit. I have yet to receive my credit back...but I must assume it may take a few weeks (credit card). If I do not receive, I will change my rating ... :) Also, Winnemucca is a charming little town! less
Lydie Looker, General Manager at Best Western Plus Gold Country Inn, responded to this review
Thank you for taking the time to let me know about your stay. I have alerted the front desk that although it is on the receipt we still need to make sure that all of our guests know about the $50.00 incidental charge that is added to the room rate and tax. This incidental charge is for food delivery from the Winnemucca Inn that can be charged to the room and any additional charges that can come up. I'm sorry that they did not make you aware. If you have not yet received your $50.00 back, please contact me at the hotel and I can help expedite that. I'm happy hat the front desk was able to help you feel comfortable with that one exception.