Disaster
The location is between two roads so not quiet. Tub didn’t drain, AC on low fan noisy fridge noisy. No real glasses provided upon request. Breakfast is microwave junk food. Staff is nice it’s the limi... more
The location is between two roads so not quiet. Tub didn’t drain, AC on low fan noisy fridge noisy. No real glasses provided upon request. Breakfast is microwave junk food. Staff is nice it’s the limitations of this hotel how it’s maintained and run. Oh it’s next door to Winnemucca Inn which is quieter and $40 less with better food less
Lydie Looker, General Manager at Best Western Plus Gold Country Inn, responded to this review
Dear Mr. Betts, Thank you for taking the time to let us know about your stay at the Gold Country Inn. I'm sorry you were disappointed with your stay with us. We as well as many of the hotels including the Winnemucca Inn are located between the Winnemucca Blvd and 4th Street. While Winnemucca Blvd stays pretty busy all night long, we have found that the 4th Street usually quiets down after 9 PM. I have suggested to guests in the past who prefer a quieter room that perhaps they should request a room facing 4th Street. I am so sorry that our front desk was not made aware that you had an issue with the Tub and AC prior to check out. I expect all of my front desk to be proactive and either get the engineering department to take care of the issue or to move the guest to another room. Due to Covid restrictions, we can not put glasses or offer glasses to the guests as they are a touch point that can carry the virus. We are hoping this restriction will be lifted soon as we at the Gold Country would like to put the glasses back into the rooms. Most if not all of our guests have let us know they miss them. I would love to have a restaurant like next door and be able to offer meals. I would also love to be able to offer scrambled eggs and sausages, etc for my guests. However, the best we can do is offer individually wrapped egg sandwiches, breakfast burritos, hot and cold cereal, fruit, yogurt, hard boiled eggs, danishes, muffins, cinnamon rolls etc. to all of our guests. I have to agree that the restaurant does have better food, and better variety. I always love going over to their restaurant and ordering from their menu and enjoying a hot meal from them.