Surprisingly great unplanned layover!
13/09/2018 Ichigorobei, Bel Air, Maryland
On a nonstop flight from Warsaw to Chicago, LOT Polish Airlines was typically late, and we missed our connecting flight. Since it was late, we had to stay overnight, and LOT (= "Late Or Tomorrow ") g... more
On a nonstop flight from Warsaw to Chicago, LOT Polish Airlines was typically late, and we missed our connecting flight. Since it was late, we had to stay overnight, and LOT (= "Late Or Tomorrow ") gave us a voucher for $95 to stay at this Best Western Glenview (Chicagoland) hotel. To be frank, we weren't expecting very much, especially not for a $95 voucher, but the friendliness with which we were greeted was great! What I mean by this is that they knew we were tired from a long flight and that we were hungry, so they offered us food which they were going to serve for breakfast the next morning! There was no hot food, but they gave us fruit, yogurt from a dispensing machine, juice, muffins, and other miscellaneous items as well as the use of their microwave. It was quite an eclectic meal, but it was enough to tide us over for the night until we could eat the hot breakfast, which was also free. To us, this represented going well beyond the norms of great customer service! The room was fine, had a small refrigerator, was clean, totally functional, and quiet. There was also free shuttle service back to ORD Airport which was on time and prompt. The friendly customer service and their desire to take care of us in our late hour of need left a lasting impression, and I would recommend this place to anyone! less
General M, Front Office Manager at Best Western Plus Glenview-Chicagoland Inn & Suites, responded to this review
Thank you for the great review of the Best Western Plus Glenview Chicagoland Inn & Suites! We are sorry to hear about your flight at O'Hare, but are glad we could accommodate you at our hotel. We are very happy you enjoyed your stay with us and hope the rest of your travels went smoothly. Once again, thank you for the nice compliments and review!