I stayed at the Best Western Plus for 7 nights on a family vacation.It is a nice hotel, but there is much room for improvement.
I called multiple times in advance to request room location, as well as to confirm my reservation. Reservations were made through booking.com. I could not get ahold of anyone, the phone just rang continuously.I was finally able to get ahold of someone on the day of arrival. I was told they could not find my reservation, which was made months in advance. Connection was poor. I asked for a room that I usually get, and was told it was not available. The manager, Gary, however got us a nice room on the top floor which we loved.
When we arrived at check in, the credit card machine would not read my credit card.. Additionally, we were charged $9.00 daily for parking. I understand that some hotels do this due to high occupancy, or limited parking spaces. The lines in the parking lot are very faded. A lot of people are parking in 2 spots instead of 1, so there is not even enough parking for the guests who are staying, and paying for this. If you come back to the hotel after 8pm, there is no parking at all. 2 nights, we had to park on the street, even though we paid for parking.
When we checked into our room, the floor was very slippery. I almost slipped due to this. The floors were cold, and laminate. Carpet is better.
The room was very crowded. There is way too much furniture in the room, or perhaps Best Western should invest in smaller desks, entertainment centers and nightstands. The entertainment center door was broken, the latch would not allow the door to close, and it would fall off, and we kept reattaching it. We reported this to the front desk twice, but it was not repaired.
The Shampoo, conditioner, and body wash come out of a dispenser, and you have to push it multiple times just to get a tiny amount out of it.
The breakfast was not great. The eggs are very dry, or overcooked. They tasted like cardboard. There is no veggie option or turkey option for those who do not eat pork. every morning, the juice machine had watered down juice.
Pool was dirty each day, we cleaned it so we could swim. Jacuzzi was broken for first 2 days, and we had to ask desk to turn on heater because it was freezing!
I will say that the staff, housekeeping, and management are wonderful here.
I just feel that the hotel is trying to save $$ in the wrong areas, and it is coming at the expense of the guest experience. less
FOM_BWGlendale, Front Office Manager at Best Western Plus Glendale, responded to this review
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. Thank you for your compliments to our staff and management, we will try our very best to serve you better next time around.
We hope you will come back and see us again soon.
If I can be of assistance in the future, please don't hesitate to contact me directly at 323-256-7711.
Thank you again and We appreciate your loyalty to our brand.
Front Office Manager
Best Western Plus Glendale