Don't expect too much...
if you're gonna stay here longer than a day, expect that your room is never gonna be ready or cleaned when you get back from whatever you are doing, i have to remind the front desk everytime i stay th... more
if you're gonna stay here longer than a day, expect that your room is never gonna be ready or cleaned when you get back from whatever you are doing, i have to remind the front desk everytime i stay there, after a long day of work, you expect that your room is all good and ready otherwise why even stay in a hotel, it doesn't even matter if you are a loyal customer (Diamond), front desk will say that housekeeping is busy and they will clean it when they are ready, why do we pay this much in a hotel then? mind you BW is not cheap. only BW( Glendale) where i have to remind them to clean my rooom, some of the front desk are so busy on their personal phone, SMH less
FOM_BWGlendale, General Manager at Best Western Plus Glendale, responded to this review
Thank you for your feedback.
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. Mr. Bartolo, These issues is really concerning to me because this is not the kind of service we provide here. Please give me a call to further discuss this matter at 323-256-7711
I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
Assistant General Manager
Best Western Plus Glendale