Best Western Plus Glen Allen Inn

8607 Telegraph Road, Glen Allen, Virginia, 23060-4019, United States
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Best Western Plus Glen Allen Inn

Welcome to the Best Western Plus Glen Allen Inn. Choose this modern boutique style Richmond, Virginia hotel offering an array of amenities including a complimentary hot breakfast and an outdoor seasonal swimming pool.

Our hotel is situated
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Pets not accepted
Check-in & Check out15:00:00 | 11:00:00
8607 Telegraph Road, Glen Allen, Virginia, 23060-4019, United States

Reviews of Best Western Plus Glen Allen Inn

Traveller Overview:
3.5 Rating: 431 reviews
Excellent 30%
Very Good 36%
Average 17%
Poor 9%
Terrible 6%
Rating

Barbie619, wrote review 14/04/2021

Caring Staff

Made a reservation and informed the hotel we would be arriving around 3:30am. When we got there the desk clerk was all ready for us. Check in took less than 5 minutes and we were asleep on very comfor... more

Rating

ladie757, wrote review 28/01/2021

VA Traveler

The room was not vacuumed. I found a man's sock, coins, and candy underneath the bed, and the bed skirt on the other bed was all ripped. It should have even been put on the bed. No one offer to upgrad... more

Owner Response
General Manager, Agency / Consultant at Best Western Plus Glen Allen Inn, responded to this review
Property cleanliness is crucial to our team, so it is upsetting that you did not receive a room reflective of our standards. Housekeeping will be addressed, and we will make sure that your room is given the attention it deserves. Should your travels bring you back this way in the future, please allow us to offer you the clean and comfortable accommodations you expect and deserve.
Rating

L9114UHkimc, wrote review 20/11/2020

UNRINE STAINES IN ROOMS. UNSANITARY CONDITIONS! HORRIBLE CONDITIONS! RUDE STAFF! DO NOT STAY HERE!!!

Urine stained chair and sticky wet stuff on floor. Room had disgusting and gross unsanitary smell! All the sheets were dirty and stained - looked like blood. No pillow and pillow cases. Towels did not... more

Owner Response
General Manager, Agency / Consultant at Best Western Plus Glen Allen Inn, responded to this review
Thank you for reaching out to us. Your account of events is not typical of our hospitality, and we have our team looking into your concerns so we can be sure we are delivering our best experience. We have also discussed the service we provide, and we hope for another chance to impress you the next time you're in town.
Rating

AThigpen, wrote review 20/07/2020

Great Experience!

I loved my experience there at Best Western. Clean sheets/room, smoke free environment, friendly staff, and lots of restaurants surrounding for pickup and delivery. It was so quiet, and peaceful. I wi... more

Owner Response
General Manager, Agency / Consultant at Best Western Plus Glen Allen Inn, responded to this review
Thank you for your time! It means a lot to know your stay was exceptional and we are happy our friendly team and convenient location were highlights of your stay. Take care and please visit us again soon!
Rating

aszalay2020, wrote review 11/06/2020

Dirty sheet! No pillow! No control of heat in room! DON'T STAY

Nothing was good about this place from the moment I walked in the door. Grumpy woman ignored me while she talked on the phone - no acknowledgment of my existence. Once we began to check in I gave he... more

Owner Response
GM_Front_Desk, General Manager at Best Western Plus Glen Allen Inn, responded to this review
We set high expectations for ourselves, so it is disheartening to see your comments. We are sorry for any problems in service you experienced. Your concerns will be addressed moving forward. This is not the stay we aim to deliver and we hope you will give us another chance to meet your expectations.