Best Western Plus Glen Allen Inn

8607 Telegraph Road, Glen Allen, Virginia, 23060-4019, United States
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Best Western Plus Glen Allen Inn

Welcome to the Best Western Plus Glen Allen Inn. Choose this modern boutique style Richmond, Virginia hotel offering an array of amenities including a complimentary hot breakfast and an outdoor seasonal swimming pool.

Our hotel is situated
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Pets not accepted
Check-in & Check out15:00:00 | 11:00:00

Reviews of Best Western Plus Glen Allen Inn

Traveller Overview:
4.0 Rating: 428 reviews
Excellent 30%
Very Good 36%
Average 17%
Poor 9%
Terrible 6%
Rating

AThigpen, wrote review 20/07/2020

Great Experience!

I loved my experience there at Best Western. Clean sheets/room, smoke free environment, friendly staff, and lots of restaurants surrounding for pickup and delivery. It was so quiet, and peaceful. I wi... more

Owner Response
General Manager, Agency / Consultant at Best Western Plus Glen Allen Inn, responded to this review
Thank you for your time! It means a lot to know your stay was exceptional and we are happy our friendly team and convenient location were highlights of your stay. Take care and please visit us again soon!
Rating

aszalay2020, wrote review 11/06/2020

Dirty sheet! No pillow! No control of heat in room! DON'T STAY

Nothing was good about this place from the moment I walked in the door. Grumpy woman ignored me while she talked on the phone - no acknowledgment of my existence. Once we began to check in I gave he... more

Owner Response
GM_Front_Desk, General Manager at Best Western Plus Glen Allen Inn, responded to this review
We set high expectations for ourselves, so it is disheartening to see your comments. We are sorry for any problems in service you experienced. Your concerns will be addressed moving forward. This is not the stay we aim to deliver and we hope you will give us another chance to meet your expectations.
Rating

336rachaelr, wrote review 16/05/2020

Disappointed

Stopped at this best western for a hotel room for me and my family because I’ve always had great experiences with best westerns. I have received a veterans discount in the past, but when I asked about... more

Owner Response
GM_Front_Desk, General Manager at Best Western Plus Glen Allen Inn, responded to this review
Dear Rachael, Firstly, thank you for your service. We apologize that we were unable to host you and your family this time around. Please accept our apologies for any perceived rudeness from our team. We strive to make every guest feel welcome and we will speak with our team regarding your feedback to make sure that we're consistently offering the warm hospitality we are known for. Hopefully, you enjoyed your time in the area, we wish you and your family safe travels going forward.
Rating

gregd687, wrote review 15/02/2020

Suitable place to stop for a night

My family and I stayed here for a night on a drive to attend a funeral. The room was clean. It only had one washcloth and two bath towels, but that's not a big deal. The heating unit was loud when it ... more

Rating

coolbreezeny, wrote review 10/02/2020

Find another place to stay in area--there are plenty

So it's getting late on a FL-NY drive and we decide to stay for the night around Richmond, VA. I tend not to stay in BW properties due to very uneven quality experiences, but this one was in the righ... more

Owner Response
GM_Front_Desk, General Manager at Best Western Plus Glen Allen Inn, responded to this review
Thank you for stopping over and joining us during you and your wife's recent trip. While we are happy to know that our convenient location and rates left a positive impression on you, it's unfortunate that the same cannot be said about other aspects of your visit. We will speak with our team to ensure that our goal to deliver convenient and welcoming accommodations is fully realized. Please give us another opportunity to provide a better hotel experience.