Find another place to stay in area--there are plenty
So it's getting late on a FL-NY drive and we decide to stay for the night around Richmond, VA. I tend not to stay in BW properties due to very uneven quality experiences, but this one was in the righ... more
So it's getting late on a FL-NY drive and we decide to stay for the night around Richmond, VA. I tend not to stay in BW properties due to very uneven quality experiences, but this one was in the right location at the right price, and it was after 9pm. We check in and go to our room only to discover that it reeks of stale smoke. So I trudge back to the lobby and tell the desk clerk and he says that's bad, he'll write a note about it, says he'll discount the room rate and he gives me another room. We go to that room--it smells fine, unfortunately there are no window curtains in that room. I trudge back to the front desk and the clerk says, that's bad, he knows who's responsible for that, and he'll write a note about it. So he says he'll discount the rate some more and gives me another room. We go to that room. It smells ok and there are window curtains; unfortunately it is freezing in the room. It's 10 p.m. at this time, so I decide to just turn up the heat and see how that goes, while my wife waits in the room with her coat on. After a while the room becomes tolerable. The room was ok, but with a very outdated carpet. The real issues are with quality control (rooms coded as ready that are not) and training for the staff (at least the night desk staff). BTW, the double discount on the rate for my trouble? A whopping $6! less
GM_Front_Desk, General Manager at Best Western Plus Glen Allen Inn, responded to this review
Thank you for stopping over and joining us during you and your wife's recent trip. While we are happy to know that our convenient location and rates left a positive impression on you, it's unfortunate that the same cannot be said about other aspects of your visit. We will speak with our team to ensure that our goal to deliver convenient and welcoming accommodations is fully realized. Please give us another opportunity to provide a better hotel experience.