Helpful staff, enjoyed our stay
21/09/2015 Margaret N, Shrewsbury, United Kingdom
Stayed for 5 nights on a coach holiday. Lovely room, spotlessly clean, hot water quick in coming through, enough plugs for charging mobile, electric toothbrush etc. Staff very helpful, found me some e... more
Stayed for 5 nights on a coach holiday. Lovely room, spotlessly clean, hot water quick in coming through, enough plugs for charging mobile, electric toothbrush etc. Staff very helpful, found me some extra coat hangers (I always travel with plenty of clothes!) and were friendly, always greeting us as we passed the reception desk. Made no fuss about anything asked of them. Upstairs bar had good views over Newcastle and at night we could see all the lights. Only downside for some (not for us) is there is no lift so if stairs would be a problem for you, it would be worth sorting this out when booking. Situated near a convenience store and shops but set apart so quiet location. Difficult to comment on Location because it depends what you want but was perfect for us. 'Value' is similarly difficult to comment on. less
Joy B, Manager at BEST WESTERN PLUS Gibside Hotel, responded to this review
Thank you so much for reviewing our hotel and I am pleased that you enjoyed your stay with us and found our staff to be courteous and helpful.
We do not have a lift in the hotel as we were unable to get planning permission but if a guest requires a ground floor room we can normally accommodate them providing they make the request when booking.
We hope to see you again in the future.