Best Western Plus Georgetown Corporate Center Hotel

This hotel is right off the freeway and is easily accessible. The room is very clean and has plenty of space. The bed is comfortable. There is a digital thermostat which all travelers know is a plus. The staff is extremely personable and make it a pleasure to stay here. My ONLY complaint which is no fault of the hotel is that you can hear the trains at night. It's not very loud and I haven't had any issues sleeping but I feel that should be mentioned. I do think you'd hear them no matter the hotel you choose. I will definitely stay here again if we are back in the area for work. Breakfast is hot and decent for a continental breakfast. Please excuse the photos as I forgot to take them before I started messing the room up :) less

My wife and I stayed at this hotel on Dec 27-29. We choose this hotel based on the reviews on trip advisor. This was our first time staying at a Best Western so I was a little sceptical. We have a new Best Western in our hometown with friends and family members working there so we recently became part of the friend and family program they offer. Upon arriving at the hotel my wife was told that this location doesn't honor the friends and family discount. The room rate was very good for that area so that wasn't a big deal for us. We still check in even tho we could have stayed 10 miles closer for the same cost. After checking in my wife notices that she was charged twice for the room. We go back down stair and wait about 20 mins to talk to someone to try to get an explanation. After going back and forth with the desk clerk and the manager we decide to just go on about our plans and take care of it later. We attend a game at UK and then came back to have a good nights rest and that's when it all goes bad. While laying in the bed on my phone I see something crawling across the bed that appear to be a bed bug. I get up take pictures, video, capture the bug and call the front desk. The front desk offers to give us another room but I decline because its the middle of the night and the damage is already done. We wait until the morning and carefully pack up as to not transfer anything back to our home from the hotel room. Go down to the front desk and wait until they weren't busy to discuss it in private with them. The lady who said she was the assist manager came to the desk and begin to question my wife and I as if we had done something wrong. I gave her the actual bug that I had captured. My wife explained to her the inconvenience it had cost us. We check out with the feeling that they didn't care about the situation one bit. On Dec 3rd my wife contacted the hotel because the charges had still not cleared for being double billed. She was informed that they had corrected it and also they had paid an additional $75 for a professional to come in and check the room for bed bugs and none were visible. Upon speaking to the manager myself he told me he wasn't disputing my claim that a bug wasn't in the bed just that he was sure it wasn't a bed bug He said it could've been any kind of bug that crawl into the bed. Through all of this we received no show of care, apologies, thank you for handling the situation with respect, NOTHING. Totally felt disrespect by the Mangers and Assist Managers lack of concern about the customer or Facility. less

Room was very nice, clean, and comfortable with king bed, couch, writing desk, and larger fridge in our room. Very nice breakfast with many selections, free cookies and popcorn in the evenings. All staff from the lobby to the kitchen to the cleaning staff were very nice, considerate, and friendly. One incident illustrated the great hospitality you will find here. We missed getting clean towels one morning (totally our fault because we temporarily placed the "do not disturb" sign on the door while the cleaning staff were in our hallway). Clean towels arrived when we phoned for them. The next morning, there was a very nice gift bag filled with snacks in our room along with an apology for missing our room, even though it was totally our fault. That was a very nice touch that impressed us with the great southern hospitality one finds with the staff at this nice hotel. less

Front desk was most helpful during check in and the room was nice and clean. The breakfast bar was exceptionally good. The rate for the night was also moderately priced. All of the hotel personnel were very pleasant. less

On the way to “The Ark Encounter”. Pet friendly room. Greeted immediately at front desk. Excellent place to stay the night. Fresh popcorn awaiting our arrival after a long days drive. Very clean lobby and entrance area. less