14/08/2017 398betteh, Georgetown, United States
The staff did what they could to get rid of the odor, however nothing worked. They used a smoking machine, air freshners etc. I wish I had not called the 800 number to book the room. I was told tha... more
The staff did what they could to get rid of the odor, however nothing worked. They used a smoking machine, air freshners etc. I wish I had not called the 800 number to book the room. I was told that it was not pet friendly and they had me give a credit card that was charged a whole month before I arrived. I couldn't leave since it would take 7-10 days to be reimbursed. The staff was great, however, I bought air freshners for the weekend! less
Amit P, Front Office Manager at Best Western Plus Georgetown Corporate Center Hotel, responded to this review
We are very sorry for the inconveniences you experienced. We do deep clean our rooms every 3 months and ultra clean our rooms daily, however sometimes people to smoke in our rooms even though we are a completely smoke-free hotel. As for pets we do allow them for a small fee, however we do only allow them to stay on our bottom floor. We apologize that the 800 number did not let you know that we are pet friendly. We do hope that you loved your stay otherwise and that you had time to enjoy our lovely pool and hot tube. We also hope that you enjoyed Our full complimentary breakfast served fresh every morning at 6am with a wide variety to choose from.it was a pleasure to serve you during your stay and we hope to see you again in near future.