My wife and I spent one night here because of an early medical appointment nearby. We chose Best Western because of their reputation but we were very disappointed. Upon first inspection, the room se... more
My wife and I spent one night here because of an early medical appointment nearby. We chose Best Western because of their reputation but we were very disappointed. Upon first inspection, the room seemed clean enough. However, there was no remote control for the tv. My wife finally got one by asking housekeeping when they went by. After awhile, I went to use the restroom. When I took the roll of toilet paper off the hanger to make it easier to reach, there was smeared poop on the side of the toilet paper roll! Yuck! I notified the front desk and the clerk asked me what I wanted her to do. She offered to move us to another room but it was late, we were tired, and all of our stuff was unpacked. I told her I’d like someone to maybe talk to housekeeping but that we would stay in the room. Even if we’d changed rooms, if housekeeping missed something like that, what else might they have missed? I just couldn’t feel comfortable after finding human feces on the toilet paper roll. We’ll be finding another place to stay for my wife’s next medical visit. less
Amit Pandya, General Manager at Best Western Plus Georgetown Corporate Center Hotel, responded to this review
Thank you for taking time to leave a review of your stay with us. We want all our guests to feel comfortable and safe. You have our most sincere apologies for not exceeding your expectations. Good news, we are under new management now and hope you can give us another chance at providing you with superior customer care! Thank you for staying with us and hope to see you on your next visit.