Best Western Plus Gen X Inn

This hotel was clean, the staff was friendly and efficient and the food was better than most hotels. The internet was fast and easily accessible. Parking was convenient and free, I would stay here again if I ever come back to Memphis. less

This is a very small hotel, but the staff, especially Linda were great. She provided a lot of information about the area. including excellent places to eat which we took advantage of. Check in and checkout were both fast. . less

First I apologise for the length of this review, it’s the longest that I’ve ever written. That’s for good reason as there are things here that you need to know before deciding whether or not to book this hotel. Whilst I am certainly no snob I do have good standards of decency and cleanliness and these were far from met at this hotel. This is a really basic, no frills dive hotel, don't expect any level of luxury here ! Lino on the corridors, a strange smell in the lift and rooms and lacking evidence of any level of maintenance, cleaning and good management. There’s paint on fixtures and fittings from when the hotel was renovated and the rooms are disgustingly dirty [see images of the filthy wash basin and the mouldy shower area]. A shower that is barely strong enough to wash the soap suds from your body when on full [see video]. Wires hanging out from around the lift area and the maids cart that sat in the corridor all day long. Breakfast is a farce, the seating area has just 14 places which is wholly inadequate. At my visit the breakfast had no cereals, no eggs, no brown bread. When I complained about this, I was offered leftovers which consisted of sausages patties with white toast and fruit juice, nothing else. The sausage that I had was as greasy and disgusting. The biggest problem with breakfast is that each different member of staff tells you a different time that it finishes. I was told 9:30 at check-in. When I called down at 9:35 on the off chance that breakfast was still ongoing I was told again that it finished at 9:30. The next day I went for breakfast at 9:10 and it had finished at 9am, signs had appeared overnight in the breakfast area to that effect. A French lady staying at the hotel appearing shortly after myself had been told 10am cut-off. I complained about this and found that the manager simply blamed the staff and said ‘I don’t know why they are saying this to people’. Jennifer the Manager does not take ownership of issues and shows no willingness or ability to manage the hotel. I also noted a real attitude in the manager toward customers who complained whilst I was there, an attitude verging on belligerence, confrontation and viciousness not only with me but with other customer complaints. Finally and with all BW hotels, single use plastic cutlery is unforgivable in these more enlightened times. The only good thing about this BW is the location which although in a sketchy area is very handy for all that Memphis has to offer. I would certainly not return and I recommend that you choose elsewhere and get a professionally run hotel. Jennifer the manager was confrontational and vicious when dealing with not only me but I witnessed with other customer too. A manager who blames her staff for problems rather than owning them herself. less

Room was very comfortable and roomy. Front desk staff was very helpful and courteous. Room was clean. Breakfast was better than most hotels we have stayed at. Checkout was fast and it was raining cats and dogs. Staff was very helpful in taking luggage cart and drying them off. less

This room provided the basic accommodations I needed for a 2-night stay. Certainly not glamorous but walkable to some of the offices nearby. The breakfast was the absolute best! and inspired me to write this review. I felt like someone's grandma was cooking each item from scratch. I really appreciated that. less