Best Western Plus Gen X Inn

Loved it! Check in was fast and easy! Love the perks of being a Diamond Rewards member! Love my snack and beverage bag especially after a long flight or long drive!! Friendly and knowledgeable staff is the reason why we only stay at BW Plus when we are away from home!! less

We called Best Western and decided to stay here on our way back home from spring break. The lobby was beautiful and smelled wonderful! Delightful young woman at checkin. Nice, spacious room with 2 comfortable queen beds. I asked for extra pillows and got them. (they were warm which has never happened) I loved it! The air conditioning was great and was able to adjust it because we like sleeping in a cooler room at night. The breakfast bar was beautiful! Delicious, hot food with a awesome variety. It went far and beyond what you expect from a hotel. Because it was so delicious and beautiful I had to take pictures and tell the ladies at the front desk how awesome it was which includes them. Great overnight stay! less

This hotel online looks MUCH different in person than the advertised pictures. I wish I would’ve read the bad reviews first but generally when a hotel has a 4/5 rating I don’t worry too much. I was wrong. The location is horrible. It’s unsafe. You have to scan your card to get in through the bulletproof glass. That’s a red flag there. I was worried about my car all night long. Lots of vagrant foot traffic. When we walked into the room it had a HORRIBLE smell. I can’t even describe the smell because it’s unlike anything I’ve ever smelled before. It actually made me light headed and wobbly to stand. After awhile it went away but I have a feeling my daughter & I were breathing something horrible in all night. Only reason we didn’t pack up and leave was because it was past 10 at night, we just finished a 14 hour drive, & I didn’t feel safe leaving the room even to communicate with the staff. I didn’t feel comfortable with the staff & all the reviews stated they were combative if you reported anything. So we stayed in the room. There was black mold in the bathroom. You can tell the room was lazily cleaned. It didn’t feel clean. The drawer between the two queen beds did not close. It stayed open so we had to prop a suitcase against it so we wouldn’t accidentally hit it getting out of bed. The toilet was stained black on the inside. The decor was outdated. The only semi nice thing about the room was the beds. They were comfortable and had soft pillows. But my sheets had a dark stain. In the morning before we left we didn’t bother with breakfast we were just ready to get out of there ASAP. Only positive was Linda (morning staff). She was very sweet but busy trying to run breakfast. So we had to wait a bit to even be checked out. She apologized & it was fine but we just wanted to leave. I’ve seen the replies to the bad reviews from the management of this property. Please don’t even try to respond to my complaints. They are true & I don’t want to hear how they aren’t or how it’s newly renovated or redecorated. It’s not inviting or pleasing to look at. Also- your doors don’t feel safe within a chain latch & the fact we can hear everyone through the walls and in the hallway isn’t helpful. I don’t recommend nor will I ever stay here again. I will be paying closer attention to reviews from now on. less

This was hands down the worst hotel experience I have ever had the misfortune to go through. Upon entering the hotel it was clear that the pics online were very staged. The decor is extremely outdated and the bullet proof glass at the entrance lets you know how bad the area is. Upon entering the floor our room was on we were greeted to the chemical/plastic smell of crack smoke. The 40-60 year olds in the other rooms on the floor left their doors open to party and drink like it was senior week at Myrtle Beach. There is zero sound proofing in the rooms so we heard literally everything the neighbors said and did through our whole stay. The bathroom had literal black mold and smelled disgusting. Had we have stayed for any longer we would have found somewhere else to stay. We will NEVER return. less

The hotel is clean breakfast is good and the internet was good. The location is not near anything. If you want to go to Beale Street you have to drive. We walked it’s about one hour one way. I will not go back to this location for that reason. less