Best Western Plus Gatineau-Ottawa Downtown

131 Rue Laurier, Gatineau, Quebec, J8X 3W3, Canada
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Best Western Plus Gatineau-Ottawa Downtown

The Best western Plus Gatineau-Ottawa is the best kept secret in the National Capital region. We are proud to state that we do offer the most breathtaking views - overlooking the Parliament Hill and its library, the Byward Market as well as the Gatin show more

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Check-in & Check out16:00:00 | 11:00:00
131 Rue Laurier, Gatineau, Quebec, J8X 3W3, Canada

Reviews of Best Western Plus Gatineau-Ottawa Downtown

Traveller Overview:
4.0 Rating: 1045 reviews
Excellent 37%
Very Good 30%
Average 15%
Poor 9%
Terrible 6%
Rating

U4079ACdanielf, wrote review 06/09/2020

Family reunion

Very well situated location for all the attractions in both city of Ottawa and Gatineau. Friendly staff to greet you on your arrival and comfortable beds and nice rooms Had a late checkout for the dep... more

Owner Response
Denis Gilles, Directeur général at Best Western Plus Gatineau-Ottawa, responded to this review
Hi U4079ACdanielf, We thank you for thaking the time to share your experience, and hope to have the pleasure to welcome you for another occasion.
Rating

George M, wrote review 01/09/2020

Excellent Hotel and Locatio

Arrived in the afternoon for a two night stay. Location couldn't be better. There's a park across the street, and beside it the bridge to Ottawa. Excellent free parking. Reception was exceptional!... more

Owner Response
Denis Gilles, Directeur général at Best Western Plus Gatineau-Ottawa, responded to this review
Hi George M, We are delighted that you enjoyed the best view of Parliament Hill in the Capital region. We hope to have the pleasure to welcome you for another occasion.
Rating

Deni R, wrote review 21/08/2020

Worst Customer service

All bad reviews are true. Worst client service ever. The room we booked was not available and they want us to pay more for a similar room. Customer service didn't resolve the issue and I had to cancel... more

Owner Response
Denis Gilles, Directeur général at Best Western Plus Gatineau-Ottawa, responded to this review
Hi Deni R, First off, thank you for taking the time to share your experience with us. This allows us to improve the quality of the service we offer to our customers. On behalf of our team, I would like to apologize. Our team has been made aware, and your comments has been brought up. The executive team would love to have a better understanding of what might have happened. Kindly reach out to myself, or Pascale Bélanger, to discuss further details - 819-770-8550 ext. 4462. It is only by receiving constructive feedback that we can learn from our mistakes and improve our performance. We hope you will consider staying with us again in the future, so that we have a second chance to provide you with a better experience.
Rating

sudan4, wrote review 25/07/2020

Good Hotel

The hotel's location is amazing and close to major attractions. It is in Gatineau and Ottawa is across the bridge. Friendly staff and a lovely atmosphere. Parking is first cum first basis, but the pub... more

Owner Response
Andreas Spove, Directeur général at Best Western Plus Gatineau-Ottawa, responded to this review
Dear Sudan4, Thank you for staying with us and taking the time to share your review with us. We are thrilled you enjoyed your stay and look forward to welcoming you back soon. Best regards,
Rating

unforgivencyhi, wrote review 05/07/2020

You get what you paid for

Excellent staff very polite, very helpful. Rooms are okay, our room had a problem with the tv they offered to change room right away but we declined. Beds are confortable, could use some renovating (e... more

Owner Response
Andreas Spove, Directeur général at Best Western Plus Gatineau-Ottawa, responded to this review
Dear unforgivencyhi, Thank you for staying with us and taking the time to share your review with us. We are thrilled you enjoyed your stay and look forward to welcoming you back soon. Best regards,