1st visit with grandkids after COVID
the room was excellent in size with the separate living room to allow us to have our grandkids with us for an afternoon of relaxation and play. Disappointed the rate was not reduced as the pool and r... more
the room was excellent in size with the separate living room to allow us to have our grandkids with us for an afternoon of relaxation and play. Disappointed the rate was not reduced as the pool and restaurant were not accessible. Room very clean and more than enough towels. Great staff during check in and checkout. Not enough elevators during checkout with lots of people trying to get access. People not respecting COVID restrictions and distances because elevators took a long time. People who were not Canadian insisted on getting on even though we told him no room with distance, totally disregarded of our wishes. The location is incredible, around the corner and walking distance of our son and grandkids, from an amazing park and museum, took a water taxi into and back from Ottawa. So close to everything you could need, restaurants in abundance and just outside the doors was a corner store for snacks, treats and alcohol. Will be back regularly to see family. less
Pascale Bélanger, Sales at Best Western Plus Gatineau-Ottawa, responded to this review
We are delighted that you enjoyed your stay with us. However, rest assured, your comments will be brought up to the appropriate department. It is only by receiving constructive feedback that we can learn from our mistakes and improve our performance.
We thank you, and hope to have the pleasure to welcome you for another occasion.