Hockey Team Central
22/03/2017 primavoce72, Port Colborne, Canada
The hotel itself isn't bad, clean room, nice pool. I hate places where I have to pay for parking, especially when I'm paying $450 for a suite for two nights. I booked, through booking.com, a jr suit... more
The hotel itself isn't bad, clean room, nice pool. I hate places where I have to pay for parking, especially when I'm paying $450 for a suite for two nights. I booked, through booking.com, a jr suite which is a bed and sitting room, but got a two bed suite, no jr suites to be moved to of course. What made the stay pretty awful was the hockey team they put us next to. Loud at 11pm, louder still at 4am. Granted it was St Patrick's Day, but one would think you would keep the hockey team together and all other guests separated. This group even made breakfast impossible to enjoy with their noise. Not positive I could recommend on our experience. less
Annie-Claude2, Guest Relations Manager at BEST WESTERN PLUS Gatineau-Ottawa, responded to this review
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.
As a rule, we try our best to separate sports teams from our regular guest but, sometimes, it is unavoidable. Again, we apologize about the disturbance. We will bring this up with our staff, as I’m sure you brought this issue to our attention.
I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.