Worst Best Western: old and worn
29/07/2019 GeekHistory, Dover, Delaware
This is another Tripadvisor review that has me scratching my head, wondering, what were they thinking. Our room was clean, but very shabby. The carpet was lumpy and stained, and the overall look of... more
This is another Tripadvisor review that has me scratching my head, wondering, what were they thinking. Our room was clean, but very shabby. The carpet was lumpy and stained, and the overall look of the room was one that has seen better days. Looked like a throw back to the 1970s, I though I was living in an old James Bond movie. Not retro on purpose, just had not been updated in 40 years.
There is a very small parking lot in front that I was lucky enough to find a space.
There is nothing withing walking within close walking distance of the hotel. They advertise that they are walking distance to downtown Ottawa, from the hotel to the other side of the bridge is about one mile.
I was upset with this location before I even arrived. I received voicemail and email messages saying my credit card was declined. I called Discover, concerned that my card had issues. The problem was that the Best Western website allowed the reservation to be made on my Discover Card, but this particular hotel did not take discover.
If I rated all the Best Westerns I've stayed in over the last five years, this one would be the worst. less
BWPlusGatineauOttawa, General Manager at Best Western Plus Gatineau-Ottawa, responded to this review
Thank you for sharing your impressions with us.
I am sorry to read that your stay did not meet your expectations, and I would like to take this opportunity to address your comments.
In line with Best Western policies, we update our property every 7 years on average.
Earlier this year, we completely renovated the lobby, elevator and guest bathrooms, as part of the first phase of three of renovating the entire property.
With 133 guest rooms, I am sure that you can understand that it is impossible to renovate the entire property in one go as that is not financially viable for us, as an independently owned and operated business.
Later this year, we will be addressing the guest rooms, hallways, pool area and conference rooms.
Three years prior, we did a full facade renovation which was quite extensive, putting in floor to ceiling windows in all rooms and adding balconies.
As we are located just outside Ottawa and not in the city centre, our price points are often lower than the downtown Best Western properties, which makes it even more challenging to renovate the property more often as the margins are very tight.
Like I mentioned earlier, we are located in Gatineau and not downtown Ottawa, however, we are closer to the major sights in Ottawa than the downtown properties, we offer the best views of the Parliament, the City and its river, 5 minutes by foot from the national history museum, the Jacques Cartier park and a short 10-15 minute walk from Byward market.
We are once again sorry that you did not enjoy your stay with us, however, I do invite you to come back next year and see the changes after our extensive room renovation.
Thank you for staying with us and best regards,