Not The Typical Best Western Experience
13/09/2019 CanadianDiscoverer, Canada
We stayed here for one night (2 adults and 2 children). It was a holiday weekend (Labour Day); however, the hotel was understaffed. There was a very long line up (and wait) at reception to check in. T... more
We stayed here for one night (2 adults and 2 children). It was a holiday weekend (Labour Day); however, the hotel was understaffed. There was a very long line up (and wait) at reception to check in. The lady was working very hard to check everyone in but she needed help. One customer was very upset because his room was not ready. Check-In starts at 4 PM and it was after 5 PM.
When we got off the elevator, there were cleaning carts in the hall and staff working to get rooms cleaned.
Parking is at an additional charge divided into three parking lots.
If you have breakfast included you need vouchers. It is not the typical buffet breakfast but chosen from a menu. You pay for anything extra like toast. less
BWPlusGatineauOttawa, General Manager at Best Western Plus Gatineau-Ottawa, responded to this review
Thank you for your comments.
Unfortunately, labor day weekend was very tough at the hotel and sadly, as a result, our guests did not get to enjoy a typical Best Western Plus Gatineau-Ottawa experience.
Between late linen deliveries, staff issues, like you pointed out, and many guests arriving at the same time, we did what we could to accommodate all our guests but you are right, many guests were given access to their rooms later than they should have and for that, we are truly sorry.
I hope that you will give us a second chance to prove that this was a one off?
Please contact me directly to share your experience with me and I will make sure to make up for our shortcomings on this particular weekend.
With my very best regards,