Best Western Plus Gatineau-Ottawa

131 Rue Laurier, Gatineau, Quebec, J8X 3W3, Canada
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Best Western Plus Gatineau-Ottawa

The Best western Plus Gatineau-Ottawa is the best kept secret in the National Capital region. We are proud to state that we do offer the most breathtaking views - overlooking the Parliament Hill and its library, the Byward Market as well as the Gatin show more

Pets not accepted
Check-in & Check out16:00:00 | 11:00:00

Reviews of Best Western Plus Gatineau-Ottawa

Traveller Overview:
4.0 Rating: 1016 reviews
Excellent 37%
Very Good 30%
Average 15%
Poor 10%
Terrible 5%
Rating

pppschumacher, wrote review 02/01/2020

Excellent location - Excellent value

Very nice three star hotel at a very good price. Lots of restaurants within walking distance (the hotel also has a restaurant), and has the best view of the parliement buildings. Our room was nice, cl... more

Owner Response
BWPlusGatineauOttawa, General Manager at Best Western Plus Gatineau-Ottawa, responded to this review
Dear guest, Thank you for taking the time to submit a review and give us your feedback regarding your stay with us. We are thrilled that you enjoyed your stay and we look forward to welcoming you back in the future. Best regards, Andreas Spove General Manager
Rating

763beth, wrote review 22/12/2019

Unfriendly staff. Unclean room.

I chose this hotel because of the location. It did not live up to my expectations. A staff member refused to acknowledge my greeting in English. The bathroom had hair on the floor and in the bathtub. ... more

Owner Response
BWPlusGatineauOttawa, General Manager at Best Western Plus Gatineau-Ottawa, responded to this review
Dear guest, I am sorry to read that your experience with us did not meet your expectations and for that we apologize. With regards to your comment about the subpar cleanliness, I will personally look into the matter and I am sorry that you found hair in the bathroom, it is definitely unacceptable. Unfortunately, there is no way for us to monitor all our guests at night, however, we rely on our guests notifying us in the case that this type of situation would arise so that we can take proper measures to stop this kind of disturbance. Please know that no member of staff has ever refused to greet any guest in english, at any time,they always do. However, the provincial laws in Quebec states that we must always greet our guests first in French, and we always follow up by a greeting in english, as all members of staff are bilingual. Sincerely, Andreas Spove General Manager
Rating

flah77, wrote review 16/12/2019

Less that my expectation Noisy heating system. Cannot sleep well

Less that my expectation Noisy heating system. Cannot sleep well I have to pay for parking and breakfast separately because Best Western Policy has changed without advising customer that are members. ... more

Owner Response
BWPlusGatineauOttawa, General Manager at Best Western Plus Gatineau-Ottawa, responded to this review
Dear guest, Thank you for submitting a review. We are sorry to hear that you were kept awake by the air conditioning system and will look into how we can remedy that issue... Please know that every property within Best Western Hotels & resorts are individually owned and operated. It is left to the discretion of each operator whether they want to include breakfast, parking etc. and we have made the concienscious decision to leave that choice to our guests. By not automatically including breakfast and parking, we can offer better price points to all our guests and if they want to inlude brekfast and parking in the rate, they can choose a rate that includes just that. We do not want to force a more expensive rate on our guests if they don't want breakfast or parking... Our quality of service is something that our employees work haed at everyday and I am pleased to read that you felt that they were attentive and pleasant. We hope to welcome you back in the future. Best regards, Andreas Spove General Manager
Rating

817susanv, wrote review 08/12/2019

beautiful view of Parliment Hill

terrific location to all interests in Ottawa and Gatineau. Beautiful view. Jonathan at the front desk was especially helpful and knowageable. Hotel was very clean and quiet. Loved the salt water po... more

Owner Response
BWPlusGatineauOttawa, General Manager at Best Western Plus Gatineau-Ottawa, responded to this review
Dear guest, Thank you for taking the time to provide us with feedback regarding your stay. We are thrilled to read that you enjoyed your stay with us and look forward to many more. Best regards, Andreas Spove General Manager
Rating

montrealdj, wrote review 18/11/2019

great service from the staff at front desk

We had a problem with noise at a very late part of the night. The next day, the staff moved us to another room. We appreciated the help. Thank you to the young ladies at the front desk. We will try to... more

Owner Response
BWPlusGatineauOttawa, General Manager at Best Western Plus Gatineau-Ottawa, responded to this review
Dear guest, Thank you for taking the time to share your impressions with us. We are sorry to hear that you were disturbed because of a noise issue. In order to reduce this kind of disturbance, please know that we now have additional security on weekends, to address this issue. We look forward to welcoming you back anytime. Best regards, Andreas Spove General Manager