Best Western Plus Gateway Inn & Suites

800 S Abilene Street, Aurora, Colorado, 80012-3684, United States
based on 686 reviews Trip Advisor Logo
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Best Western Plus Gateway Inn & Suites

The award winning and newly renovated Best Western Plus Gateway Inn & Suites offers comfortable accommodations, great rates and the perfect location for business and leisure travelers, due to its proximity to the University of Colorado Hospital, Ansc show more

Pets not accepted
Check-in & Check out15:00:00 | 11:00:00

Reviews of Best Western Plus Gateway Inn & Suites

Traveller Overview:
4.5 Rating: 686 reviews
Excellent 53%
Very Good 28%
Average 10%
Poor 4%
Terrible 2%
Rating

ZKuhn82, wrote review 28/02/2020

Great hotel

Nice hotel. They were doing some remodeling work when we were there but it didn't interfere with our wonderful stay. It was very clean. The pool and hot tub area was very well taken care of. Kids love... more

Rating

Daphne1968, wrote review 18/02/2020

Staycation over President's Day weekend

Spent two nights with daughter and grandchildren. The pool and hot tub were wonderful. The temps in both were perfect. The room was very comfortable and clean. The breakfast was yummy. Staff was very ... more

Owner Response
Kyle M, General Manager at Best Western Plus Gateway Inn & Suites, responded to this review
Hi Daphne, Thank you so much for all of the kind words. We are happy to know you had a great time with your family here in our hotel. We hope you'll come back and see us again. Thanks again and take care. Kyle Murray, GM 720-748-4800 kyle@bestwesternaurora.com
Rating

bearyjerri, wrote review 14/02/2020

Not this time.

I have stayed at this location multiple times and usually it’s great. The weather was bad the evening I arrived so they were pretty full. I reserved a King room - I thought with a sofa - and noted tha... more

Owner Response
Kyle M, General Manager at Best Western Plus Gateway Inn & Suites, responded to this review
Hello Jerri, Thank you for your review. I am so sorry you had a less than fantastic experience the last time you were here. I do not know how you were checked into a room that was already occupied. We have several steps in place to ensure something like that doesn't happen. Smoke detectors do sometimes need the back up batteries changed out, even thought the detectors are hard wired into the fire alarm system as well. The only thing I can think of is perhaps we got a bad battery? I have our team replace all the batteries every other year so this doesn't occur also. We just changed them all out back in December, so I am not sure why this one was chirping. It's possible we missed that one when they replaced the rest. Unfortunately room placement is based on availability. If folks stay longer, then we have no way of knowing what rooms will be available until the day of arrival. Also, none of our King rooms have sofa's in them, only the King suites. I apologize for the confusion, but hopefully this clarify's a few things. Again I'm really sorry and I hope we will get another chance to serve you. Take care. Kyle Murray, GM 720-748-4800 kyle@bestwesternaurora.com
Rating

ashlee801, wrote review 08/02/2020

Great Location and Value

Hotel is located very close to shopping, groceries and dining. Hotel was clean, great breakfast, and comfortable beds. I would definitely recommend this location in Aurora and plan to stay here next... more

Owner Response
Kyle M, General Manager at Best Western Plus Gateway Inn & Suites, responded to this review
Hi Ashlee, Thank you for the great review. We are happy to hear you found our hotel clean, comfortable and in a great location. We appreciate your feedback and look forward to seeing you again on your next visit. Thanks again and take care. Kyle Murray, GM 720-748-4800 kyle@bestwesternaurora.com
Rating

Mamabear9663, wrote review 08/02/2020

Doctor appointment at children's hospital

We have been staying at this hotel for years now never had a problem rooms always clean staff very friendly close to stores if you need anything the pool and hot tub was nice my family and I will stay... more

Owner Response
Kyle M, General Manager at Best Western Plus Gateway Inn & Suites, responded to this review
Thank you mamabear! We are happy to know you have had great stays with us and we hope we are able to make your travel a little more comfortable when you come to visit. Thanks again and take care. Kyle Murray, GM 720-748-4800 kyle@bestwesternaurora.com