Good location for getting around
20/03/2017 Movinup, Bloomington, Indiana
I spent two nights at this hotel while visiting friends and relatives in the area. It was my first stay at this property but will likely not be my last. My room was large and had all of the needed a... more
I spent two nights at this hotel while visiting friends and relatives in the area. It was my first stay at this property but will likely not be my last. My room was large and had all of the needed amenities (including iron and ironing board, refrigerator, coffee maker, etc.). A key card is required to use the elevator to the guest rooms floors. The staff was friendly and helpful when I turned the card in the wrong direction and it failed to work. My only disappointment was the continental breakfast provided in the meeting room. The coffee was okay but the scrambled eggs were made from a mix and the bacon was limp. There were donuts from a package and disappointing fruit and cereal options. It seemed that the breakfast was hastily contrived when the IHOP next door closed. I recommend that you find another breakfast option. less
BWGateway, Guest Relations Manager at Best Western Plus Gateway Hotel Santa Monica, responded to this review
Thank you for selecting the Best Western Plus Gateway Hotel while visiting family and friends! As you mention, our location is easily accessible from many directions. Our team was delighted to read that you thoroughly enjoyed your guest room accommodations.
We apologize that the breakfast service did not meet your expectations. The restaurant has temporarily closed for renovation and re branding. During the renovation, we have been temporarily providing complimentary breakfast in our meeting room for our hotel guests. Best Western requires hotels without full-service restaurants to serve complimentary breakfast so guests will not be inconvenienced. Complimentary breakfast will be discontinued once the restaurant is reopened. We are looking forward to the reopening of the restaurant and then guests will have a fresh new dining option!
Thank you again for taking the time to post your review. Our goal is to create a long lasting relationship with our guests and we are looking forward to hosting you in the near future!