Cost effective for area
17/10/2016 BanjoAppleton56, Edinburgh, United Kingdom
Stayed for 2 nights to help get over jet lag but its too far for everyday use if you are after visiting the main areas unless you drive/uber. Hotel staff were friendly enough but our room stank of smo... more
Stayed for 2 nights to help get over jet lag but its too far for everyday use if you are after visiting the main areas unless you drive/uber. Hotel staff were friendly enough but our room stank of smoke so we rang and were changed to room overlooking another room. You would think they might have made the effort to apologise by putting you in a better room. All the facilities were dated/tired but worked. The aircon was a large box on floor next to the bed.
Off street free parking available. Linen seemed clean and room itself could do with lick of paint and new carpet as could the lobby areas. Decent hotel for the money in an expensive area less
BWGateway, Guest Relations Manager at Best Western Plus Gateway Hotel Santa Monica, responded to this review
Hello Sir, we always appreciate receiving feedback from our guests, however, based on the description of the hotel that you provided, the description does not apply to this hotel. For example, the hotel lobby has large stone tiles and the guest rooms all have laminate flooring not carpeting. Additionally, the hotel offers two levels of underground parking for our guests. We respond to all of our guests that stay at our hotel, however, the information that you provided does not correspond with our hotel property.
We do wish you kind regards.