Best Western Plus Gas City

Staff did not wear masks, nor require guests to (even though it is a state mandate). When I questioned this, my concern shot down. Clearly not taking virus safely protocol seriously. But they were quick to cite COVID when giving a measly bag breakfast of a warm water bottle, an overripe banana, and a tiny granola bar. They didn't try very hard on the breakfast. Fitness Room and Pool also shut down for COVID. When we checked into our room, there was almost no toilet paper on the rolls and only 2 tissues in the box, both items clearly not refilled when the room was cleaned. The lamp didn't work. Hotel decor was nice, and the beds comfortable. But I would not stay here again, certainly not during the pandemic. less

The staff were amazing and helped with my accommodations however, for the amount I had to pay (using my rewards points) I expected the breakfast and pool to be open... neither were! There was no breakfast and they offered my girls a granola bar & a banana with a water! My girls are both allergic to gluten and there was no gluten free option and I had to go pay for hot breakfast even though it was supposed to be included! The pool wasn’t open and neither was the gym! Considering these options weren’t available I’d have expected the charge to be discounted less

I have stayed at this property many times. During my most recent stay, there were several problems with our room. The coffee maker did not work and was replaced twice and still did not work. There were dirty paper cups on the floor and the dust around the refrigerator was thick. The breakfast bar ran out of coffee and the other food items. I asked to speak with a manager. The woman who identified herself as the manager did not even look up at me when i spoke to her but conituned to type on her computer. Another employee kept interupting me. Her response to my concerns was to say that she was sorry that i felt that way. She offered my 5000 points. I told her that i wanted the items resolved not something for free and her response was do you want the points or not. Being in the customer service industry, she should learn how to be more customer centric. Very disappointing response expecially from a member of management. less

Quiet, clean, friendly and a decent breakfast. Everything I need when traveling for business. I stayed at a Sheraton Hotel just before the Gas City Best Western, and the Best Western was hands down the nicer option. less

We stayed at this hotel for the past 3 years for my daughters birthday. We do this instead of big parties. She enjoys it and has around 5 friends/cousins come each time to help us celebrate. Normally we don't have any issues. This time, however, was nothing but problems. In fact, the first thing the check-in lady said was, "ugh, it's a birthday. You're not gonna have 20 people here are you?" (insert drawn out eye roll). The room we were given had mouse droppings on the bed and side tables. I'm sure it was on the floor, but we couldn't see it. My husband implored me to let it go and not change rooms because the front desk lady had already been rude and seemed disgruntled. The size of the room was great, but we found out later while we were sleeping, there was something seriously wrong with the fridge (couldn't unplug it due to leftovers). The pool was freezing cold and the pool room temp was set at 60. When we asked if they could turn it up, we were told "It is what it is." The previous 2 years, the breakfast was delicious. This year, it was abysmal. The food was always empty and there was only 1 worker trying to do everything so we didn't want to ask her for anything and add to her task list. Almost every worker seemed annoyed, unhappy, and was generally unapproachable. I think we will have to find a new location for our annual birthday stays. less