We stayed at this hotel for the past 3 years for my daughters birthday. We do this instead of big parties. She enjoys it and has around 5 friends/cousins come each time to help us celebrate. Normally we don't have any issues. This time, however, was nothing but problems. In fact, the first thing the check-in lady said was, "ugh, it's a birthday. You're not gonna have 20 people here are you?" (insert drawn out eye roll). The room we were given had mouse droppings on the bed and side tables. I'm sure it was on the floor, but we couldn't see it. My husband implored me to let it go and not change rooms because the front desk lady had already been rude and seemed disgruntled. The size of the room was great, but we found out later while we were sleeping, there was something seriously wrong with the fridge (couldn't unplug it due to leftovers). The pool was freezing cold and the pool room temp was set at 60. When we asked if they could turn it up, we were told "It is what it is." The previous 2 years, the breakfast was delicious. This year, it was abysmal. The food was always empty and there was only 1 worker trying to do everything so we didn't want to ask her for anything and add to her task list. Almost every worker seemed annoyed, unhappy, and was generally unapproachable. I think we will have to find a new location for our annual birthday stays. less