Toilet did not flush, slow drains, torn curtain - AVOID THIS HOTEL
We will not visit again. When we first arrived and saw the window sheer torn, we reported it to the front desk so as not to be charged for the damage. She asked if we wanted to change rooms. We sho... more
We will not visit again. When we first arrived and saw the window sheer torn, we reported it to the front desk so as not to be charged for the damage. She asked if we wanted to change rooms. We should have know at that point that she knew the room was defective. We later found out that the toilet didn't flush even a piece of toilet paper and the drains in the sink and shower were slow. When my husband complained we were told we could move rooms or use a different room in the morning if there were any left. We chose to stay in the room because 2 of us were already in bed. In the morning one of us showered in standing water. We used the lobby bathroom toilets. Very inconvenient. The pool and breakfast areas were still closed "due to Covid" even though other area hotels have theirs open. A grab and go breakfast of water and a banana is not enough. How about adding a bagel and cream cheese? If Covid is such a concern, why doesn't your staff wear masks? less
Mukesh patel, Owner at Best Western Plus Gas City, responded to this review
Dear Laura
Thank you for completing the survey regarding your recent stay at our property.
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.
I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
If I can provide any assistance, please don't hesitate to contact me directly at 765-998-2331.
Sincerely,
Mukesh Patel
General Manager
Best Western Plus Gas City