Best Western Plus Gas City

In the past this was our hotel we loved to stay while visiting family in Marion. This last time sent us away to another hotel after one night (We booked two). I am an elite member but there was no mention at all to that like there was in the past. It was noisy, not that clean, stairwells run down, and smelled like smoke due to people leaving the doors open while going outside to smoke. Walking up to the hotel told us it needed attention. The facade is getting worn and not inviting. Due to covid EVRYTHING was shutdown. No hot breakfast, no pool, no workout etc. Other places we stayed had those things running. It seemed like covid was an excuse to shutdown the amenities. They did have coffee urns in the morning, they were empty but they we there. We were going to check out a day early because of dissatisfaction but there wasn't anyone at the front desk so we left the keys in the drop box and left. I do hope they fix these problems because we did like it there. If not we will be finding other places. We are up there at least 3 times a year. less

We couldn't have asked for better service. Alea and Tamra were both a great help to our family in such a difficult time. Sheila made changes to our reservation at 6AM! The facility was clean and well maintained. We stayed multiple times at this location while my father was ill and eventually passed. The staff were cheerful, courteous, so very helpful to all of our family. We would recommend this facility to anyone who would be courteous customers for this staff who would bend over to make you comfortable. less

Staff did not wear masks, nor require guests to (even though it is a state mandate). When I questioned this, my concern shot down. Clearly not taking virus safely protocol seriously. But they were quick to cite COVID when giving a measly bag breakfast of a warm water bottle, an overripe banana, and a tiny granola bar. They didn't try very hard on the breakfast. Fitness Room and Pool also shut down for COVID. When we checked into our room, there was almost no toilet paper on the rolls and only 2 tissues in the box, both items clearly not refilled when the room was cleaned. The lamp didn't work. Hotel decor was nice, and the beds comfortable. But I would not stay here again, certainly not during the pandemic. less

The staff were amazing and helped with my accommodations however, for the amount I had to pay (using my rewards points) I expected the breakfast and pool to be open... neither were! There was no breakfast and they offered my girls a granola bar & a banana with a water! My girls are both allergic to gluten and there was no gluten free option and I had to go pay for hot breakfast even though it was supposed to be included! The pool wasn’t open and neither was the gym! Considering these options weren’t available I’d have expected the charge to be discounted less

I have stayed at this property many times. During my most recent stay, there were several problems with our room. The coffee maker did not work and was replaced twice and still did not work. There were dirty paper cups on the floor and the dust around the refrigerator was thick. The breakfast bar ran out of coffee and the other food items. I asked to speak with a manager. The woman who identified herself as the manager did not even look up at me when i spoke to her but conituned to type on her computer. Another employee kept interupting me. Her response to my concerns was to say that she was sorry that i felt that way. She offered my 5000 points. I told her that i wanted the items resolved not something for free and her response was do you want the points or not. Being in the customer service industry, she should learn how to be more customer centric. Very disappointing response expecially from a member of management. less