Best Western Plus Garden Court Inn

We wanted a comfortable place for 3 of us to stay the night before surgery at a nearby hospital, and Best Western was an excellent choice for this. We splurged on a 1-bedroom suite which gave plenty of room to spread out and 2 bathrooms. The rooms were clean and comfortable - nothing fancy but spacious and nicely decorated. We were on the second floor overlooking the pool area, but in the middle of winter no one was swimming and it was very quiet. The hotel offers cookies and refreshments in the lobby and a mid-week happy hour; while we couldn't partake of the special cocktail that night, we had juice and snacked on the nachos before going to Massimo's across the street for dinner. Our only problem with this hotel was that no one ever answered the phone when we called to the front desk; we'd had a problem connecting with the internet and later had a question about the sofa bed, but on both occasions we had to walk down to the desk to speak with the desk clerk. (And on both occasions the issue was mostly a lack of understanding on our part partly caused by some misleading instruction in the room.) On the whole we were very pleased with this hotel and would stay again if we needed to be in the area. less

We needed a convenient accessible location to see friends and relatives in the East Bay and South Bay. This facility is a bit older but has been very well kept up. We were in the building where they allowed guests with pets, and the sound proofing was excellent. There was a wide variety of choices for breakfast. This facility employs some of the friendliest and helpful housekeeping/maintenance staff we have ever encountered. Regardless of their normal duties, they regularly went out of their way to smile, greet us, hold doors open for us, give us directions, and offer assistance. I found this aspect of the facility most outstanding, as it indicates management considers every detail to be important for customer service. less

The reason for a lower score on “ sleep quality” was because my wife. and other rooms ,had to someone from the staff to quiet the next door neighbor @ 4 am after spending a exhausting day before because of my surgery . All went well my wife needed an additional because the Dr wasn’t ready to release me .the Best Western staff in Fremont Ca, gladly and professionally Took care of her need for a third night . Thank you for great service although I won’t be back soon , because I’ve run out of limbs to replace. Hahaha this property is very convenient not only for the patients pre op needs but for care taker as well . less

We have stayed at this hotel more than two times, and we have found it to be the quietest, comfortable, cleanest hotel. The rooms are just modern beautiful decor, plenty of open space, spacious bed and extremely pleasant to sleep in. There is a microwave and big size frig, with plenty of room to store food. A coffee machine and plenty of accessories in the entire room if needed. The breakfast staff in the morning are impressive, so kind and helpful. There's a great variety at breakfast time and a big dining area. This is our favorite hotel where we can rest and enjoy ourselves. less

Frist night was quite good as we arrived pretty late; But following nights we not as good as we could hear all the neighbors around (from above as well as from aside) Anoying to hear 10 - 12 times the door of your of next room (not sure what they were doing though) - Breakfast was ok but do not expect any quality bread (i mention this for Europen people...) Typical 20 to 30 years old hotel which needs some refurbishment less