Old School - After Hours Security Fee
28/11/2018 Cassie-Murphy, Sydney, Australia
Hotel is outside of Canberra CBD and pretty decent quality, but would advise paying the extra amount for a centrally located hotel for those that don't have a car or are there as tourists wanting to d... more
Hotel is outside of Canberra CBD and pretty decent quality, but would advise paying the extra amount for a centrally located hotel for those that don't have a car or are there as tourists wanting to dine out and go to the sites. Would recommend for business trips and such! Cleaning staff were very helpful and friendly.
They for sure need some improvement to the rooms - preferably faster WIFI, Smart TV's (Netflix is cheaper than Foxtel), to let clients that 'Free Foxtel' only means like two movie channels and the rest are sports or free to air. The restaurants they recommend in there book guide in the room needs updating as half of them are closed.
Had a little trouble checking in later at night, that was partially on me - I did however call three seperate times - the first time to make sure I could check in later a night(I did this a couple of days beforehand and was told 'to ring and ask someone for help to get inside'), the second to let them know I was going to be later then I thought - I was then advised that there was no payment made for the booking!? (this was completely false as I made the full payment like three weeks before to my Travel Agent) so when they asked for me card details... I got a little uptight and the cherry on top was that I actually had made the full payment but I had to wait 30 minutes on the phone with an offsite employee that wouldn't let me in the building until I paid the fee they wanted me to pay - I payed to get into my room and found out the next morning that this was for a security fee which was never actually mentioned once! less