Best Western Plus Galveston Suites

The ladies at the front desk were amazing upon check in and check out. The room was amazing and had the best ocean view when you look out the window or walk out of the door that was in the room to the balcony. less

I've been coming to this hotel since hurricane Harvey our house flooded and we had nowhere to go the hotels were all flooded around so we decided to take a trip to Galveston and we were open arms with Miss Ana Canyon and Dade they took good care of us there's times we had to stay in the hotel 3 or 4 days but we loved the hospitality and housekeepers were great the hotel was always a very clean well we just came in and March to stay at the hotel and it looked really crappy friend s was horrible I don't know who was working but not the people that used to work there before I did not feel welcomed at all the rooms weren't done and the manager was being rude to one of them front desk people that was very unprofessional of her I don't think we'll be coming back to this hotel anymore because we just didn't feel welcome like we did before we just love being there we love the people that work there before well I hope they get their stuff together and get the hotel situated because they lost a lot of service from us we were family we were regulars and we only love going there because we were treated like one of theirs well Anna & Canyon we're great to us they were great staff and treated us great I haven't seen them around lately which is making me start to worry because they were such great people now we have to deal with them rude people less

The rooms are clean, decor is nice, all amenities working , microwave, Refrigerator, coffee pot, w/several packs of coffee, creamer, sugars, big closet, blow drier in the bathroom with soaps, shampoo, conditioner, bathroom tissue all well stocked, with Towels, washcloth, hand towels. just the way you would have it at your home, friendly and helpful staff. Meet all my needs and expectations. less

Booked as a best western diamond member on website. Never had a problem with bestwestern before . Checked in 8pm ish, informed that no rooms on 2nd floor were cleaned however she located last 2 queen bed room on 2nd floor. Was told manager forgot it was spring break and she was new and alone and manager had called in someone to clean all the rooms. Went to room, film on shower , not swept, Bobby pins laying about , nail clippings, food .. beds were ruffled up. Went downstairs to ask for new room, told I would have to wait. I asked to cancel my reservation and return my points etc. I Asked for manager who kept calling clerk into her office to covey information to me. When asked if the manager could come out and speak to me, I was greeted condescendingly and told to leave the premises. I felt discriminated against humiliation. They told me to call customer service customer service said that the hotel had to issue. Horrible filthy hotel and bad management that has no clue as to customer service or how to manage her employees obviously and has no business running a hotel into the ground . Too 5 most horrible experience of my travel life . Best western needs to revisit their hiring practices of who represents their company philosophy. less

Booked a quick stay for Spring Break. Was guaranteed 2 hour early check in. Didn’t need it since we arrived at 6:30 pm, however we were told we had to wait 30 minutes for our room to be cleaned. We arrived 3 1/2 hours after check in, and were told to wait! The room was spacious, but absolutely no working A/C. It was set on 60 when we arrived, but never got above 85 degrees. Hoping we’d come back from dinner, and our room would be cooler, but it wasn’t. Called front desk at 9:55 pm and were told someone would come look at the A/C. 10:45 and no one had shown up, so we call front desk again. The lady says, “We’ll gladly put you up in another Best Western.” Remember, it’s almost 11 pm, we’ve all had showers, we’re exhausted, and are trying to sleep, but are miserably hot. Only after my husband suggested we receive a refund, did she agree and hang up. This hotel doesn’t want to be bothered by their guests. There were no linens for the sofa bed in the room, and all they’d give us were extra sheets for it. The outside balcony railing is very loose, and not safe for anyone to lean on. We’ll never stay at or recommend Best Western again. Awful experience! less