My trip to Galveston was a disaster from beginning to end. I decided to go on my own because I needed to get out of Dallas, despite the fact that I left my husband behind in the E.R. I had not been to Galveston in a few years and was really looking forward to getting there. When I arrived in tears I was comforted by Renee who gave me water and told me that she had given me a room with a view. I always like the top floor (unfortunately, I was on the 2nd of 3 floors), but I didn’t complain because I was grateful to at least have a view. Well before I was ready to rise the next morning I was jolted awake by the upstairs neighbor with elephant feet. I asked for another room and was offered one facing the parking lot. I drove 6 hours in nearly bumper to bumper traffic, left my husband in the E.R. to be offered a room facing the parking lot. I turned that room down and thought I’ll weather the storm, only to be awaken this time at 1:30 a.m. with another heavy walker.
So at 1:30 a.m. I’m on the phone canceling my last 2 nights. If you’re reading this BWP, you’re a hotel!!!!!!!You’re providing a place for people to get rest. Perhaps you should build your hotel with more quality material so that maybe not just the occupants on the top floor will be the only ones to get any sleep. I also tried to take a little nap during the day and guess what? No such luck. You could hear every conversation taking place in the hall, a running vacuum cleaner and the doors closing. Didn’t help that there’s a gap underneath the door.
I would like to make it clear the staff was very kind and attempted to be accommodating. Breakfast was decent enough, the Wi-fi actually worked, and the room itself was quite nice, but there was little peace to be had there. My recommendation - - - if you are only staying one night to catch a cruise ship then this place will probably be tolerable and quickly in your rear view mirror, but think twice if you’re using this place for your mini vacay. You won’t get any rest!! less