Best Western Plus Galveston Suites

I always stay at this hotel when I come to Galveston. The reason being is the wonderful rate they give the military. This hotel is always clean, they have a full hot breakfast, they have plenty of free parking, and every guest suite has a balcony with a full view of the Gulf. If you're coming to Galveston for beach therapy, and the sight and sounds of the waves are for you, then this is the right hotel. You will not be disappointed. less

Trip for family with small children. Pool area very dirty with trash and cigarette butts in pool area. Pool furniture broken. Disappointed that the gulf view could not be enjoyed from inside the room because the window is very small. Had to stand at window to see the water. Could not sit outside because the air conditioning unit blows hot air and very loud. less

The hotel is somewhat outdated but sufficient. Issue is with how the hotel is managed. Booked 2 rooms for 4 nights. couldn't even get us on the same floor. Didn't show any interest in trying to accommodate us. Had children or drunks knocking on our doors in the middle of the night 12:30 to 3:00AM. Reported to the front desk to check cameras. When I followed up the manager had not had time to look and didn't seem interested. On check out was assured they would email receipts which I have yet to receive. I have called over a dozen times and they do not answer the phone. less

It was our first time to stay at a Best Western and it definitely met our expectations. The room itself had a modern look with nice hardwoods instead of carpet, very clean, and a good size with plenty of storage space for our family of five. The ocean view from the balcony was an added bonus! Housekeeping did excellent and the front desk personnel were very friendly. Breakfast was fresh and good and plenty of seating. less

We understand short staff due to the govt paying more to sit on the couch. What we are not ok with is being there 4 days and doing our best to keep the room clean and when we ask for only one visit from housekeeping staff, we were lied to and passed over. No one showed up and their remedy was” we will advise mgmt” . Zero solution for the issue at hand. We were promised other features to our room that were compromised upon arrival. They know your “trapped” , you travel a long distance so you won’t buck up and say I’ll go elsewhere … you can’t . There is no elsewhere… I didn’t show up at check in with 200$ less that we agreed to did I? That wouldn’t fly now would it … just be honest about what your selling… dishonesty gets zero second chances in my book….pay a little more elsewhere, you’ll have a better experience and that is what a vacation is about anyway less