First off, I'd read in advance that there was no breakfast included, and that was no problem for me as I don't eat breakfast, so this doesn't affect my rating. I will say that they didn't mention this upon checkin (which was otherwise friendly and very efficient), so if I'd been expecting breakfast, I'd have been disappointed.
After that checkin with a smile I got to my room, which as I'd requested was on an upper floor. What a wonderful view over the seawall and ocean. Spacious room, comfortable bed, nice and quiet - my only complaint is that even with every lamp on, the room was somewhat dingy and dark. An overhead light would have made a huge difference.
For the balcony, I understand that the AC unit has to emit somewhere, so I won't complain about the noise or the backdraft. That's simple physics, and in a hotel of this price range I can't mark it down for that, since there was plenty of space to sit away from the draft. However, the metal chairs were cheap and uncomfortable, and there was an unsightly stain of some kind on the balcony wall. With some slightly better chairs and maybe a little table, I'd have no cause for complaint at all.
The bathroom had no tub, but that's my fault for not checking the room description well enough. Low water pressure was disappointing but the temperature was fine, and the tiny bottles of shampoo and conditioner are better than the alternative (if I run out I can ask the front desk for more - if I use less than half then it's just a waste that we all pay for via increased prices and environmental costs.)
Overall it's a no-frills place with a family clientele - very busy (but quiet) on the Saturday I arrived, half empty on the Sunday and Monday - on the peaceful end of the seawall. I walked to dinner at Gaido's and back and it took just short of an hour each way (but would have been ten minutes or less in the car, in case that spooks you) and had a lovely time. But the room's darkness and the spartan balcony mark it down from 5/5.
Didn't use the wifi as I was on a sort of "retreat", so I can't rate that. I did sneak in a few episodes of Family Guy and The Simpsons on FXX, though, so I know the TV worked great, as did the fridge (one step above minibar size, so plenty of room for drinks you bring with you, and some leftovers.)
The little lobby shop had plenty of non-perishable snacks but no soda. Less than ten minutes' walk to the west was a small convenience store with soda, beer, t-shirts etc. Within driving distance to the east are dozens more options, including a Walmart, a Kroger, and countless bars and restaurants.
Staff were friendly and professional.
I'll be back here next month and will request a room with a bathtub. And I'll bring my own lamp :) less
Best Western Plus Galveston Suites, General Manager at Best Western Plus Galveston Suites, responded to this review
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.
Thank you again for taking the time to complete the survey.