HORRIBLE ALL THE WAY AROUND!
12/03/2019 mwawarofsky, Texas
Booked a quick stay for Spring Break. Was guaranteed 2 hour early check in. Didn’t need it since we arrived at 6:30 pm, however we were told we had to wait 30 minutes for our room to be cleaned. We ar... more
Booked a quick stay for Spring Break. Was guaranteed 2 hour early check in. Didn’t need it since we arrived at 6:30 pm, however we were told we had to wait 30 minutes for our room to be cleaned. We arrived 3 1/2 hours after check in, and were told to wait!
The room was spacious, but absolutely no working A/C. It was set on 60 when we arrived, but never got above 85 degrees. Hoping we’d come back from dinner, and our room would be cooler, but it wasn’t. Called front desk at 9:55 pm and were told someone would come look at the A/C. 10:45 and no one had shown up, so we call front desk again. The lady says, “We’ll gladly put you up in another Best Western.” Remember, it’s almost 11 pm, we’ve all had showers, we’re exhausted, and are trying to sleep, but are miserably hot. Only after my husband suggested we receive a refund, did she agree and hang up.
This hotel doesn’t want to be bothered by their guests. There were no linens for the sofa bed in the room, and all they’d give us were extra sheets for it. The outside balcony railing is very loose, and not safe for anyone to lean on.
We’ll never stay at or recommend Best Western again. Awful experience! less
BestWesternHotels, Corporate at Best Western Plus Galveston Suites, responded to this review
We are so sorry to hear about the issues you had in your room. We have addressed this with our housekeeping team. Thank you for taking the time to provide feedback and letting us know how we can improve. We hope you give us another chance in the future to make it right. - Best Western Hotels & Resorts