I wont be back
03/05/2019 Renea001, texas
This is my third visit to this hotel. This will be the last visit. I booked this room through Expedia for a quick get away with my husband. Upon check-in the girl at the desk seem to be new. I gave he... more
This is my third visit to this hotel. This will be the last visit. I booked this room through Expedia for a quick get away with my husband. Upon check-in the girl at the desk seem to be new. I gave her my name along with my card I had to inform her that my room was paid for online before I was charged twice. The Manager had to assist her stating that she only needed my card on file in case I smoked in the room which offended me because I dont smoke. He should have said for incidentals. I requested a room on a high floor and was given a room on the third floor(I was okay with that). Another couple came in and they were asked if they were members because one of the perk to being a member was a room on the top floor. I am also a member but was never asked. I proceeded to the room. When I arrived at the room the door was already open. The door could not close because it was broken off the hinges. I went back downstairs carrying all of my luggage. I informed them that the door was broken on the room and the manager attempted to go and check the room and expected me to go with him. I told him I did not want that room. I needed a different room because the door was broken. He act as if I was lying. This is the worst check-in experience I have ever had. I am never visiting this hotel ever again. The room and location is good by the hotel is lacking in customer service. My recommendation to anyone is to find another hotel if you prefer the west end there are several. less
BWP G, General Manager at Best Western Plus Galveston Suites, responded to this review
Good Afternoon. Thank you for reviewing our hotel. As the GM I was not made aware of your issues by my staff, however I will be dealing with your guest service and maintenance complaints immediately. Thank You for sharing.