During this COVID period, hotels Chain like BW Plus should not compromise their service.
After staying in town since February, the outbreak of COVID-19, we planed a two-day trips to Galveston TX for the view of Gulf of Mexico.
In 2019, we enjoyed staying at one BW Plus, Exeter CA in our last few trip to Sequola & Kings Canyon NP, it is cozy and friendly. So we chose BW Plus again for the trip to Galveston. We trust in BW's words that "This property has taken extra health and hygiene measures to ensure your safety..".
So we decided to hit the road for a 2-day trip, excited to be home-away after staying home for last 6-7 months. Of course, we took extra precautions, minimized the stops for gas or short breaks, wearing mask when indoor or social distance difficult outside.
After check-in at the hotel, we were told that breakfast and room service won't be offered at this site, because of COVID-19, even though free breakfast is offered when booking at its website. Understood during this pandemic period, the hotel industry has tried their best to provide service to customers, we need to support.
During our short stay at the hotel, we found that not all workers were wearing masks, our room is at 4th floor, the elevator is the only way to get to the room, as staircase is locked. Every time, we took the elevator, we tried to fasten masks with one hand, hold breath, and hoped all wearing masks when taking the same elevator, but, unfortunately, still some patrons did not wear masks waiting for elevators.
Compared to all those concerns, the rood condition is not worthy to mention, but I still want to point out that the A/C system is just too noise, even if I upper the thermostats to stop A/C to run, but the noise did not disappear, likely from the exhaust system or returns,
Again, no housekeeping service because of COVID, it seems that the hotel was trying to cut all possible cost during COVID, even though it might jeopardize its quality of service.
Luckily, we just stayed on night. After a difficult night at BW, we were relived that we could checkout next day morning and got on the trip back home, sweet home.
Hopefully, not of us two, after our own precautions, we will catch COVID-19 from the one-night staying at BW. Other customers will do the same to protect themselves and others.
I wish that BW and all hotel industry should put aside business cost, maintain the same level of quality service and take extra precautions to protect its employees and patrons. Customers will appreciate their effort and come back support their effort. less
Best Western Plus Galveston Suites, General Manager at Best Western Plus Galveston Suites, responded to this review
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.
I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.