Best Western Plus Galveston Suites

I've been coming to Galveston for many years and stay at Best Westerns regularly( Im a diamond card member), so let me tell you that this place is THE place to stay. The staff were friendly and accommodating, the rooms were very clean, beds comfortable, breakfast better than most and a better selection than most. You will not find the rooms to be moldy smelling like most. I had family come by to visit and they cruise alot. They have said that this place will be the only place they stay before their cruises and will be telling all of their friends. less

My wife and I recently spent 1 night here on a trip along the gulf coast. Our room was large, had great seating and lighting and the balcony with gulf front view was super. Too bad about the busy road between the hotel and the water, but that's the way it is on the island. Staff were friendly and helpful. The spa was nice and relaxing and breakfast was way above average for motel faire. The price we paid was very good as well. All in all we loved our short stay here and would use this property again should we be in the area. less

Nice hotel, however room was on first floor which had vehicles parked obstructing view. Hotel should discount rate if stuck on first floor. No other rooms available. Location was 20 minutes from main areas of Galveston. less

I had a friend visit and stay here while he was in town. Nice accommodations and very friendly and helpful staff. The property is fairly new and very upscale and clean. I like the pool and hot tub and they have a really good continental breakfast. I would recommend this place to anyone looking for a nice clean place to stay while in Galveston. less

This is my third visit to this hotel. This will be the last visit. I booked this room through Expedia for a quick get away with my husband. Upon check-in the girl at the desk seem to be new. I gave her my name along with my card I had to inform her that my room was paid for online before I was charged twice. The Manager had to assist her stating that she only needed my card on file in case I smoked in the room which offended me because I dont smoke. He should have said for incidentals. I requested a room on a high floor and was given a room on the third floor(I was okay with that). Another couple came in and they were asked if they were members because one of the perk to being a member was a room on the top floor. I am also a member but was never asked. I proceeded to the room. When I arrived at the room the door was already open. The door could not close because it was broken off the hinges. I went back downstairs carrying all of my luggage. I informed them that the door was broken on the room and the manager attempted to go and check the room and expected me to go with him. I told him I did not want that room. I needed a different room because the door was broken. He act as if I was lying. This is the worst check-in experience I have ever had. I am never visiting this hotel ever again. The room and location is good by the hotel is lacking in customer service. My recommendation to anyone is to find another hotel if you prefer the west end there are several. less