After a long drive with our 3 kids we were disappointed to be told we couldn’t have a baby crib. We were told there was one available but because there was only one person working they could not leave... more
After a long drive with our 3 kids we were disappointed to be told we couldn’t have a baby crib. We were told there was one available but because there was only one person working they could not leave the desk. While we understand she could not leave it, it left us without a bed for our three month old. We booked through a third party website and didn’t have an option to leave a note or reserve a crib. We tried calling on the way but there was no service for most of the drive. Then when we did get through to the hotel, it kept going to an pre-recorded message and said there was an error. So we did try in advance to get a crib. The lady at the desk did not come across compassion to our situation and came off more scolding than helpful. It’s unfortunate that policy limited her from giving us a crib to take up ourselves. Then she added information, telling my husband that she didn’t think they cleaned the cribs so we wouldn’t want one anyway!
In our room, it was spacious and fairy clean however a hand towel had mascara residue one one side and light brown spots in the other. The pull out couch bed was the most uncomfortable bed I’ve ever slept on. I could feel every single spring digging into my ribs and hips. Fun times.
We paid for a restful night after a long drive but no crib and a bad pull out mattress made things harder and less restful.
The queen beds were very soft. So that was nice for our other family members. less
Michelle Lonjose, General Manager at Best Western Plus Gallup Inn & Suites, responded to this review
I apologize for the inconvenience of your stay with us! Also yes we would have had a crib in your room ready if we knew ahead of time that you needed one. We welcome you back anytime you need to stay in Gallup, NM to prove to you we can do better. Thank you for staying with us! We appreciate your feedback!