Best Western Plus Gadsden Hotel & Suites

205 Enterprise Drive, Gadsden, Alabama, 35904-8239, United States
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Best Western Plus Gadsden Hotel & Suites

Your Best Western Plus Gadsden Hotel & Suites has everything you need for a great getaway, including a superior location, service and quality. Customer service is the key at our Gadsden hotel, and our staff wont rest until youre completely comfortabl show more

Pets not accepted
Check-in & Check out15:00:00 | 11:00:00
205 Enterprise Drive, Gadsden, Alabama, 35904-8239, United States

Reviews of Best Western Plus Gadsden Hotel & Suites

Traveller Overview:
4.5 Rating: 451 reviews
Excellent 68%
Very Good 21%
Average 6%
Poor 1%
Terrible 2%
Rating

boyernb86, wrote review 04/04/2021

Best , Best of the Best Western *

ALWAYS a pleasant \ relaxing stay that seems to always pass any and all expectations we have had! Will always chose this hotel when we are in town , and not only this Best Western but evry other hote... more

Rating

626brandy, wrote review 26/03/2021

Quick trip

We were allowed to check in early which was great. Room and bathroom were both clean. Bed was kind of hard. A/C cooled but did not keep the whole room cold. No other complaints. Check out was quick an... more

Rating

Wynde, wrote review 25/02/2021

Great experience!

Wonderfully decorated; great breakfast options during this crazy pandemic; Comfortable beds; great internet access; nice and big room and bath; perfect location right off the interstate; nice area out... more

Rating

gearydan81, wrote review 05/02/2021

Threatened By Hotel Staff

I was threatened by the hotel manager that she was going to charge me $250 fine for my service animal. The bfast was very terrible and the mattress looked like it was urinated on under the sheets........ more

Owner Response
Best Gadsden, Guest Services / Front Office at Best Western Plus Gadsden Hotel & Suites, responded to this review
Good Morning, On behalf of our entire team, I would like to apologize for not exceeding your expectations. Our hotel values your feedback and aims to provide our guests with a safe and comfortable stay. While COVID-19 has caused us to make amendments to our hotel’s services and offerings for your safety and wellbeing, our hotel continues to look for ways to improve our guests’ stay. We appreciate you providing insight on what we can do to better meet your needs going forward. Please know that the health and safety of our guests remain paramount, and as such, we were among the first in the industry to roll out standards and best practices to enhance our cleaning protocols at the start of COVID-19. Our hotel prides itself on embracing BWH Hotel Group’s We Care Clean™ initiative, and our trained staff are committed to ensuring the highest cleanliness standards recommended by the Centers for Disease Control. We also apologize for the miss understanding with the $250.00. We ask everyone at check in to initial the no smoking and no pets unless its a service animal. it is not a threat, its just policy and again we do apologize for the misunderstanding. Thank you again for your feedback. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 256-570-0569. Sincerely, Front Desk Team Best Western Plus Gadsden Hotel & Suites
Rating

smcdaniel, wrote review 26/01/2021

The staff can make all the difference.

I wish I had gotten the desk clerks name but she was soooo nice and professional. Glad we stayed here. The room was a king suite next to the conference room so it was really quiet. It's a really large... more

Owner Response
Best Gadsden, Guest Services / Front Office at Best Western Plus Gadsden Hotel & Suites, responded to this review
Good morning, we thank you for staying with and us and we are pleased to hear you and your family was able to enjoy the stay as well. we will be sure and pass alone your kind words of praise to the front desk staff. save travels Shauna