Threatened By Hotel Staff
I was threatened by the hotel manager that she was going to charge me $250 fine for my service animal. The bfast was very terrible and the mattress looked like it was urinated on under the sheets........ more
I was threatened by the hotel manager that she was going to charge me $250 fine for my service animal. The bfast was very terrible and the mattress looked like it was urinated on under the sheets..... less
Best Gadsden, Guest Services / Front Office at Best Western Plus Gadsden Hotel & Suites, responded to this review
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Our hotel values your feedback and aims to provide our guests with a safe and comfortable stay. While COVID-19 has caused us to make amendments to our hotel’s services and offerings for your safety and wellbeing, our hotel continues to look for ways to improve our guests’ stay. We appreciate you providing insight on what we can do to better meet your needs going forward. Please know that the health and safety of our guests remain paramount, and as such, we were among the first in the industry to roll out standards and best practices to enhance our cleaning protocols at the start of COVID-19. Our hotel prides itself on embracing BWH Hotel Group’s We Care Clean™ initiative, and our trained staff are committed to ensuring the highest cleanliness standards recommended by the Centers for Disease Control. We also apologize for the miss understanding with the $250.00. We ask everyone at check in to initial the no smoking and no pets unless its a service animal. it is not a threat, its just policy and again we do apologize for the misunderstanding.
Thank you again for your feedback. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
If I can provide any assistance, please don't hesitate to contact me directly at 256-570-0569.
Front Desk Team
Best Western Plus Gadsden Hotel & Suites