Beautiful place to stay for work
I stayed at the Best Western Plus Frontier Motel for a 10-night stint of archaeological fieldwork. The hotel accommodated our entire group for several of these 10-day rotations. I imagine this was hel... more
I stayed at the Best Western Plus Frontier Motel for a 10-night stint of archaeological fieldwork. The hotel accommodated our entire group for several of these 10-day rotations. I imagine this was helpful to the hotel given the pandemic and the lack of guests, especially on the week nights. The accommodations were fine, nothing fancy, but completely adequate. I did, however, have a very disturbing run-in with the hotel manager after my husband joined me. We had an extra vehicle and I asked the hotel staff working at the front desk where we should park. We parked where we were told and after a few days the manager called our room and yelled at my husband for parking in the spot where we had been directed and where we had been parked for 3 nights already. Rather than yelling at us, the manager should have had a conversation with the staff who provided poor instructions. This is extreme mismanagement and general disrespect of customers. So, while the scenery is beautiful, I would recommend finding a different spot to stay. Quality Inn is right up the street! less
General Manager, Agency / Consultant at Best Western Plus Frontier Motel, responded to this review
Thank you for being our guest while you were here for work. We sincerely apologize for the poor service you received from one of our associates due to the miscommunication regarding the parking spot. Upon receiving this review, we've immediately contacted the associate who serviced you and also the supervisor to get clarity and to ensure that situations such as yours do not occur again in the future. Please visit us again so we can restore your faith in our hotel and provide you with the hospitality you should always expect from us.