Best Western has slipped!
We stayed at the Best Western in Lone Pine, CA. We normally stay there twice a year, but did not make the trip last year, and noticed a big change this time. The carpet in our pet-friendly room was ... more
We stayed at the Best Western in Lone Pine, CA. We normally stay there twice a year, but did not make the trip last year, and noticed a big change this time. The carpet in our pet-friendly room was FILTHY -- no excuse for this. The staff had forgotten to plug in the refrigerator, and so it took hours before it was ready to use. The bathroom sink barely drained. The breakfast, which used to be quite good, was lousy by comparison to two years ago. The only saving graces Best Western offered this year were the lady who oversees the breakfast room -- she was fantastic -- and the front desk staff, who were quite helpful. Unless BW ups its game, I will not be staying there again. less
00gc, Manager at Best Western Plus Frontier Motel, responded to this review
Thank you for returning to stay with us. We are sorry that we did not meet your expectations with the cleanliness and maintenance of your room this time. We are passionate about providing our guests with outstanding accommodations, so we are taking steps to correct the issues you experienced. Our goal is for you to be completely satisfied, so we will also follow up with our breakfast team to address your concerns. On a positive note, we thank you for mentioning your positive encounters with our front desk team as well as our breakfast associate. We value your business and hope to have another opportunity to serve you on your next visit to the area.