Reasonable room, but noisy
18/11/2019 Gary F, Canberra, Australia
I stayed in Room 210 and while the room was fine, there was a lot of street noise given its location facing E Shaw Ave and the busy nature of the road. Also, there were lots of doors slamming, includi... more
I stayed in Room 210 and while the room was fine, there was a lot of street noise given its location facing E Shaw Ave and the busy nature of the road. Also, there were lots of doors slamming, including late at night. I think these were for the stairwell, which was very close to this room. Next time I'd get a room far away from the elevator and not facing the road.
The hotel is in a very odd location, and several people had trouble finding it. It's tucked away off the main road behind an abandoned building that's all fenced in.
Complimentary continental breakfast was filling.
It's undergoing refurbishment right now so I got a welcome gift of bottled water and snacks. The small pool is part of the renovations. less
Guestrelations2017b, Guest Relations Manager at Best Western Plus Fresno Inn, responded to this review
Dear Gary - On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.