Best Western Plus Fresno Inn

I have been staying at this hotel frequently since 2013. Although much needed renovation has been taking place here over the past several months -- lobby floor replaced with tile, new carpeting in hallways, new exterior paint -- the level of service inside the hotel has declined markedly since the middle of March 2020. No more breakfast (which was already beginning to decline in quality again), fitness room closed, no housekeeping on a daily basis until you AFTER you check out. Pathetic. Worst of all, the rates have not declined with the decline in service and amenities. I am here for four or more nights almost every month when I am at work in my Fresno office down the street (my company pays the bill, otherwise I would consider staying elsewhere). less

The hide a bed mattress was so dirty we could not use it. The hotel told us they had no additional ones to exchange with. We were extremely upset with this hotel as we use Best Western a lot and have usually had a fabulous experience with them less

I’m a Platinum Best Western Rewards member as well as Gold member of Hotels.com since 2015. The staff working were very friendly and professional including the maintenance man. I won’t give 5 stars based on the fact that the room was 85° when I walked in and it took 8 hours to drop it to 75°. The AC isn’t near the beds like other hotels but instead more towards the corner with air flow hitting the TV area. I noticed the TV and mini refrigerator were not working so the maintenance man eventually brought me a new fridge and fixed a loose cord in the rear of the TV. The rooms are a bit dated and the sink sits outside the restroom. Beds were more on the firm side but comfortable even though they lightly squeaked. Not a fan of the tiny square pillows that pancake which all Best Western’s use. The laundry room on the third floor is very convenient and there are vending machines (cash only). I love the layout of the halls! Small pool outside the entrance was open. Parking lot is a bit small and I don’t recommend parking behind the hotel in the separate detached lot near the court. This was just a 2 night stay. less

We were doing a cross country move and needed to stop for the night. The area was a bit sketchy and we were nervous about the location. I am so glad that we found this place! It was very clean and the staff was so nice! The building seemed to be in very good repair. less

This is a great hotel to stay in while on the road. The beds are comfortable, the rooms are quiet and clean and the staff is accommodating. The price was under a hundred dollars. We are Platinum members so that may have effected the price. The WIFI works well. We didn't use the pool or hot tub do to Covid but everything looked clean and in working order. The location was perfect. Easy access to the highway. less