I booked a double bed queen suite, a few hours prior to my arrival I received a text saying they did not have that particular room available & could give me 2 queen rooms or King Suite for a discount.... more
I booked a double bed queen suite, a few hours prior to my arrival I received a text saying they did not have that particular room available & could give me 2 queen rooms or King Suite for a discount. Because we were going to have my boyfiends kids I chose the king room. Check in was easy and the girl was friendly, however, I did not receive a discount. No biggie,we had driven from Washington & still had lots to do. Our room had a weird smell, but still no biggie. We left & came back around 10pm, we had four kids with us so of course I had to ask for extra bedding. I asked the night clerk for extra bedding, & at first she did not want to provide me with the extra bedding. I had to tell her that first the hotel did not have the room I originally booked, I did not receive a discount as stated in the text & now she was telling me that I could not have bedding to accomodate the extra little people. She then went on to let me know that the couch had a folding bed, and once again I had to ask for bedding. Finally she said she would have someone bring sheets. So yes the kids had sheets & we had no extra pillows. Outside of that and not having hot water for our shower the stay was much better than the quality inn across the street. However, for $143 for a night I shouldn't have to debate about bedding.
The breakfast was not too bad considering covid, & the morning front desk clerk was very accommodating. less
Everette DeVan, Sales at Best Western Plus Fresno Airport Hotel, responded to this review
Thank you so much for your review of your recent stay at the Best Western Plus Fresno Airport Hotel. I am so sorry that we did not meet your expectations. I understand your frustration in traveling a long ways to get to your destination only to find that what you have requested is not available, the hotel not being ready for your family's needs, and to be told of a remedy that didn't materialize. We apologize for any undue strain and discomfort you and your family have experienced.
Please allow me to assure you that we take any and all issues our guests have very seriously and will use this instance for learning and improving for our future guests. I appreciate you taking the time in your review and hope that we can receive another opportunity to be of service to you and your family. We also appreciate the kind words for our staff and amenities. Thank you again for staying with us.
Everette DeVan - Sales Manager