Band Championships are a whirlwind!
The king suite at this location exceeded my expectations. It was large, spacious, and everything was perfect other than the lady at the front desk Saturday morning (one was in sweats and the other was... more
The king suite at this location exceeded my expectations. It was large, spacious, and everything was perfect other than the lady at the front desk Saturday morning (one was in sweats and the other was not the most pleasant person — I understand they had a busy weekend with the WBA Championships going on, that also has zero to do with me when your job is customer service. She’s the reason I’m giving the property four stars instead of five for customer service.)
Amber Joy is the lady who checked me in Friday night and she was delightful. I called ahead because a 2.5 hour drive ended up taking 5hrs and she was reassuring that my room would be waiting as reserved. less
Kim B, Director of Sales at Best Western Plus Fresno Airport Hotel, responded to this review
We thank you for sharing your recent guest experience with us and do value your feedback. Our apologies for the lack of professionalism upon your first arrival to the hotel; you are correct that we had all hands on deck from all departments and behind the scenes assisting in delivering a wonderful guest room. We always strive to meet all requests from our valued guests and are happy that we were able to accommodate once your suite was ready. Thank you again, Kim