great experience/ friendly staff
14/07/2017 DCtraveller-roadtrip, Washington DC, District of Columbia
I transferred from the Holiday Inn at the Superdome, after receiving subpar service there. I believe my experience was primarily driven by the rate I was paying, which was rack rate from the visitor ... more
I transferred from the Holiday Inn at the Superdome, after receiving subpar service there. I believe my experience was primarily driven by the rate I was paying, which was rack rate from the visitor center upon entry in the state. Based on my observation, other guests were fully served, while I was fully ignored when needing service, which primarily related to requesting additional towels or utilization of the pool. There were 3 family reunions going on at the time, which had completely overtaken the hotel. The staff did not seem to have the ability to accommodate other guests. The pool is located at ballroom level, which accommodate any large functions, the spill over from the family reunions did not allow other guests to enjoy the facilities. Effectively the family reunion took over. Further the rack rate was going up 300% for the weekend stay. I had no problem paying a higher fee at the best western, including the parking fee; however the Holiday Inn did not deserve such rare even though the beds were more comfortable. The subpar treatment as a third class citizen was enough to deter me from switching from the Holiday Inn to the Best Western. Additionally the Best Westetn is ina preserved historic district, very quaint, friendly staff, lacking a bit in accommodations, but well worth the switch. Hotels should not judge customers by the rate they are paying!!! Overall I recommend the Best Western, which is also conveniently located in the French Quarter. I also want to add that this is my first review ever, which is to be taken with a grain of salt, but generally there are two spectrums. Completely satisfied and unssatisfied. So obviously in terms of the Holiday Inn I am completely unsatisfied and feel that the treatment I received was based on the rate I was paying. For the rate it was acceptable; however for $200 plus a night, plus parking - NOT worth it, considering the shower had no pressure, the toilet did not flush fully, the AC created a 1 inch puddle on the balcony from all the condensation and not to mention all the noise throughout the night. If you are paying anything over $100 including parking for the Holiday Inn, you are wasting your money. Breakfast is not included either!!!! less
Kara M, General Manager at Best Western Plus French Quarter Landmark Hotel, responded to this review
DCTraveller, I am so sorry for the bad experience you had at the Holiday Inn! I greatly appreciate you coming to stay with us and that we could help turn your trip around. We work hard to provide ourselves with superior customer service and a great location. Thank you for staying with us and we hope you will come back to stay with us again.