25-04-2018 Sheribear, Edmonton, Canada
I arrived in Fredericton on the night of April 12, 2018 and it was so late that my husband and I decided to stay in a hotel for a night or two before we stayed at his parents. Trip advisor brought up ... more
I arrived in Fredericton on the night of April 12, 2018 and it was so late that my husband and I decided to stay in a hotel for a night or two before we stayed at his parents. Trip advisor brought up this hotel as one of the first five and certainly wasn’t the cheapest option but it had a last minute booking for a fair price for a non cancellation room and had good reviews. So we booked this hotel through another online booking site that had a cheaper price and specifically told the booking agent that if she booked us queen beds that my infants playyard must fit, she assured me it would. So we checked in late that night with the ladies at the front desk went up to the room opened the door to two queen beds and proceeded to laugh where would a baby playyard fit? So we promptly left the room and went back to the front desk where i explained to the ladies about the issue. They were great they found a room that worked it was a bit of an upgrade but didn’t charge us for it due to the whole confusion. Very nice and clean room all the staff including the cleaning staff was very pleasant and kind and made small talk. The hot breakfast was not too bad for what they provide but would mich rather have a fresh egg instead of the premade ones. I am quite impressed with this hotel. Worth the stay although some of the prices are a bit too much as i have seen them pretty high. less
Ryan M, Manager at Best Western Plus Fredericton Hotel & Suites, responded to this review
Thank you for leaving us a wonderful comment about your recent stay, I am glad to hear that you enjoyed your stay and that we were able to fix an issue with your online booking. We always strive to ensure that our guests have an enjoyable stay. We hope that the next time you are in the Fredericton area that we will see you again.