Best Western Plus Fredericksburg

We stayed at this hotel in the spring of 2017 without any issues, so 1 week a ago when we decided to drive to Fredericksburg I didn't hesitate to book a room and it never occurred to me to look at any reviews. The Germanfest was going on this weekend and there were no other rooms available at any other hotel otherwise we would've left before spending 1 night. When we entered our room we noticed a musty odor. It had new flooring as mentioned in other reviews, looks like hardwood but is linoleum so yes you do have to wear shoes or slippers the entire time. Room and bathroom have been repainted a pale blue but the old granite countertop in the bathroom was not replaced so the color scheme is very weird, plus the coffee maker is in the bathroom which is odd. Those few things aren't huge reasons to say I wouldn't recommend the hotel, it's because of the overall uncleanliness. To begin there was a dead fly behind the bathroom door, and it didn't die recently...it was missing a wing and looked like he'd been there for months because it was starting to come apart. Also the sink drain was dirty with dirt/debris stuck to the edges and also stained with either coffee or soda. Lastly there was an area about 6 inches in diameter behind the toilet that was dirty/dusty. The worst though, that we didn't notice until this morning. was that the A/C vent openings were extremely dirty and we were horrified to realize we'd been breathing the air with possible mold/mildew. Needless to say we decided to check out immediately so I went to the front desk. I didn't plan to say anything but was asked "how was everything". I told the lady actually not very good, mentioned above and even showed produced pictures and videos from my phone. She apologized and gave us 10% off. It was nice of them to give the small discount but it didn't make up for having to stay in a room that was as described above. Had the cleaning and maintenance personnel done their jobs I wouldn't have needed to write this negative review. Unfortunately we don't plan to ever stay at this hotel again. less

I would highly recommend staying at this Best Western. The evening staff & morning staff & breakfast were ALL excellent. One of the very best, Best Westerns that I have stayed in & I have stayed in several. Next while you are there, go the National Museum of the Pacific War. Awesome. less

Rooms are large and very comfortable. The location to downtown Fredericksburg is another great feature. Nice swimming area and free full breakfast each morning. Front desk personnel are friendly and helpful. Have stayed several times recently and will definitely stay there again soon. less

We booked in at 8pm to a front desk clerk who did his best but couldn't help on price.(Tuesday night) Gave us a bottom floor king room which had recently been remodelled. Seems the new thing is Linoleum floors in rooms? wow, really? with carpet upstairs - is this a spring break thing? anyway - doors didn't seem to have been adjusted - any of them which all stuck, and when remodelling all the old fittings (most anyway) had been refitted to a new tub area and caulking was unfinished and poor (split) (mould?) obviously used old exhaust fan too but when you looked in the corridors etc, non of the finishing was done, base boards etc. Take your own pillow! as the ones supplied are full of something that doesn't get used for pillows! but water was hot and bath tub was good. Made comments about remodelling in the morning as we left and manager seemed less than grateful but i left and thought it would be better to tell folks before they spend their hard earned money. We came in late, found the comfort suites covered in dust - presumably the same contractor? so we chose BW. Can't recommend until remodel is finished and details are looked at as your money could be better spent elsewhere Place looked great from outside - note to self - its the inside that matter when it comes to nice. not recommended until remodel is complete and lino floors? mmm I dont comment to get money back or free rooms its important that people know less

I would like to inform other potential guests that might be interested in the Best Western Plus in Fredericksburg, TX. My family and I were in town for the weekend for a girls trip and were less than impressed with not only the service of the hotel but the appearance and cleanliness as well. Upon arrival the lady at the front desk informed us that someone had hit a guest’s car the night before in the parking lot and tried to fix it themselves and then flee the seen. (Not a very good first impression upon checking in) Also in the lobby there was a hanging wall sign that says “we don’t dial 911” with a pistol on it which did not make us feel any safer, again not a great first impression. Once we got up to our room we were not impressed at all by the dark and musty appearance. The room also smelt of cigarette smoke. We took our concerns down to the lady at the front desk to see if there was anything she could do for us. We had asked if there was a chance of a refund since we had not stayed overnight or paid yet and she told us she could not do that. All she offered was to give us a room on the first floor closer to the exit. She gave us a tour of this room which upon first glance seemed a lot better than the first. With more observation I found two yellow stains on the bed linens and that was enough for us to decide we would definitely not be staying there. We again asked her if there was anything else she could do for us and she proceeded with just saying no, so we packed up our things to leave. On our way out my aunt mentioned to her that she would be contacting corporate about our experience and she replied with “okay you do that!” I would not recommend this hotel to anyone. less