Best Western Plus Fredericksburg

When we arrived and were told that a room with one king bed would be 400.00 dollars. When I got to the room it was small, no carpet on the floor, so you would have to keep shoes on or you would be one cold tile. The room was painted orange and grey and not very well .The bed spread was most ugly. It looked like things Ive seen in good will stores. Yes the bedspread was new but ugly to look at. It had a very cold sterile feeling. We told the front desk we we not happy. The girl at the front was not helpful. I asked for a corporate number and was told by the front desk I could have it,but there was nothing I could do about it, as the hotels are all independently owned. I called the number told them the problem and they called the hotel. The manager of said hotel called me and told me if I was not happy I could check out. Very snarkey. They refunded our money. Thank God. It was my b day weekend and they almost ruined it for me. We are members of best western hotels and stay at a lot of their hotels and have always been treated well and had beautiful rooms. You are just a rate paying guest here. We did find another place to stay, they turned the whole weekend into a great stay. less

Highly recommend staying here. Less expensive than most hotels in the area, great location (a mile or so from Main Street), very comfortable beds, good hot breakfast with scrambled eggs and sausage available each day among a variety of other things, good coffee and flavored creamers, extremely great AC in the rooms which helpfully ran 24/7 and made for a great nights sleep, and great WiFi service. Also loved the bathtub here! less

My first criteria is always AC, and does it really make the room comfortable. This one passed this criteria. The bed left both of us with back pains, as it certainly is no Temperpedic. The bathroom was clean, with plenty of water flow and hot water. The towels were like sandpaper however. We looked at the free breakfast, but decided to venture out instead. The pool area was clean, but some of the plaster needed work and the lounge chair cushions were ripped. Overall, this was an OK hotel. Nothing fancy, but clean. Thought it was overpriced by $10-20, especially for a Tuesday when much of the town shuts down at 3. There are some better options at this price in town. less

Went down during Mother's Day weekend and attended a family wedding. During our time we enjoyed the pool and the property. Although the property was a bit dated it was well kept. Everybody we dealt with was nice until the sun went down. Then we had to deal with the girl behind the front desk working the night shift. While we were there the hotel put out complimentary water and refreshments for guests until like 10 or 11pm. Friday night, no problem grabbed a water otw to the room. My wife commented on the girls slight attitude when she got back to the room. No biggie I thought. Maybe she was having a bad night. Saturday night we get back at like 9:45pm after the wedding and put the kids down to bed. Wife has a splitting headache so she goes to ask for a water to take some aspirin. Girl tells her she's already put everything up like an hour early. Then tells her she can go to the vending machine if she wants. I made the trip after my upset wife came and gave me the story. So I went up and spoke with her. When I commented on the time and asked where the display was, she tells me that they don't always put the display out (with a pissy attitude), after telling my wife she's already put it up for the night. Then on checkout the next day the young lady working the desk tells me they keep it right behind the desk (literally a foot from where the night girl was standing) and offered me a couple to take with me for the trip home. We don't expect a lot from a hotel other than a clean room and cold air conditioning. At almost $200 a night for Mother's Day weekend I'm sure not paying for some little girls attitude. I can tell you that I've stayed at Fredericksburg in and suites and they offer complimentary beverages 24-7. As much as I paid for my nightly stay, I can find better service at another hotel just up the road. If it weren't for the piss poor attitude we had to deal with I'd go back. Funny thing is an older gentleman and his wife were coming down to check out as I was explaining our experience with the daytime clerk and the couple told us they had the same experience with the night clerk as well. Thanks but no thanks Best western plus!!!! P.S.- gave it a (2) because the breakfast bar and day clerk were good!! less

Beware of this BW+. This place has bed bugs. My wife and I booked three rooms for three couples for a two-night stay at this BW. Dani the young lady we booked with was nice and very helpful. Our friends checked into their room Friday, May 4. Later that night they found bed bugs on their mattress and took pics and videos of the little buggers crawling on the sheets and took to the front desk to show the clerk on duty and ask for another room. David, the clerk on duty asked my friends to stay in the room after the bugs were cleaned off the bed. My friends declined that offer and were given another room. At check out, I was given a 10% inconvenience discount on my friend's room. I called BW corporate customer service and told a very nice young man my story and forwarded the pics and video via email. Later that day Frank, the manager of the BW called and offered another 10% discount, and to say we don't want to lose your business. I told Frank he had already lost my business and to keep his 10% discount. Maybe he can buy a few cans of Raid. The breakfast was just ok. The sausage and bacon were swimming in grease. After drying the sausage with paper towels we threw the sausage in the trash can. less