Do not stay here. Owner only cares about making money!
The owner of this hotel is only interested in money. During the terrible winter storm, when hundreds of local people had not electricity or water for days. This owner refused to honor military discou... more
The owner of this hotel is only interested in money. During the terrible winter storm, when hundreds of local people had not electricity or water for days. This owner refused to honor military discounts or any discounts to help his neighbors get through this terrible time for the entire State of Texas. What happened to helping your neighbors in times of trouble?
The staff here are wonderful. The hotel is nice. During this time the staff did everything they could with little help. Yet the owner tell them " Don't give any discounts." He didn't even come in to help his overworked staff.
I understand he is in the business to make money but when times call for helping your neighbors he made sure people that just trying to survive, were charged full prices. less
Frank Prestridge, General Manager at Best Western Plus Fredericksburg, responded to this review
Thank you for writing this review regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. FYI we do offer military, aaa, aarp and Best Western discounts.