Filthy! Don’t ruin your time in Fredericksburg by staying here!
14/11/2019 Lennon3110, Liverpool, United Kingdom
An old guy checked us in, he was abrupt and rude. The hotel has been renovated, so how they are finding it hard to keep clean this early on, I do not know! Under the beds were of dirt and dust, even p... more
An old guy checked us in, he was abrupt and rude. The hotel has been renovated, so how they are finding it hard to keep clean this early on, I do not know! Under the beds were of dirt and dust, even places that are easy to reach and clean such as behind the chair in the room and under the desk were filthy, the cleaners need to be addressed! The bedding smelt odd, like cheap soap but it was so overpowering. The sheets on top of the bed were stained and dirty. The breakfast was free, but a waste of time, food was awful apart from the yoghurt! Fredericksburg is beautiful, we just wished we’d picked a different hotel to stay at! less
Frank P, General Manager at Best Western Plus Fredericksburg, responded to this review
Thank you for writing this review regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.