Best Western Plus Fredericksburg

Check in was easy but lobby reeked of cigarettes. Room also smelled like cigarette smoke although it is a non smoking hotel. When I told the front desk they just said that they can't stop people from smoking and they charge if they do. I told her that I wanted to make them aware so they did not charge me... thinking I smoked in the room. She then stated they rarely charge! Probably why they have issues with smoking. Either way... this is an older hotel they have remodeled but failed to remove the smoke smell veggie putting the " lipstick" on..so to speak. Beds were comfortable. Refrig and microwave in room. Shower would not be comfortable for tall person. I am 5'5" and I ceiling was very low. Location is good if you have a vehicle...to far to walk to Main st. We used Uber and Lyft. Short affordable drive. Probably would not stay here again considering the price vs. Issues. less

One of the only hotels with vacancies when we made plans to visit Fredericksburg. It had good reviews on Hotels.com, so we decided to try it out. When we arrived, the front desk lady was out front for a smoke break. She rushed in behind us after taking a final drag from her cigarette. She was friendly but could work on her professionalism. As she was checking us in she told a story about a customer who broke an item in the room; it was a little awkward because she drug the story out by repeating how crazy it was. In my head, I was thinking, ”Maybe this isn't the kind of place I want to stay.” When we got to the room, it was stuffy and humid. We turned the air cooler, but the humidity in the room was thick the entire 2days we stayed. The room had two beds (pretty comfortable). One of the beds was clean, and the sheets looked fresh, but the other had a couple of hairs on the sheets/pillow area. We decided just to use the clean bed and not use the other because our options were limited and we had just driven almost 4 hours to get there. Definitely would not be my first choice if I return to Fredericksburg less

Clean and comfortable room, nice property, very helpful and courteous staff. Erin at the front desk was very positive and fun to chat with! I will stay here again when coming through Fredericksburg. Cute little town! less

This hotel was awful!! We had water leaking out of our sprinkler in the ceiling, the AC didn't work, the toilet leaked, the bathtub drain wouldn't drain, and the GM was RUDE!! The front desk clerk Christina was AWESOME!! She was very accommodating and helpful. She went out of the way to make sure we were happy as best we could be and comfortable. Another desk clerk David was great as well. He was very nice and helpful. The GM Frank was so rude and unprofessional. He basically blamed us for all the mishaps and didn't ever apologize. We checked out a day early and went to a different motel and had a much better experience. less

This property was exceptionally clean. The new vinyl plank flooring was great. The hot shower was powerful and the tub drained really well. The bed was comfortable and there were lots of counter tops. I like the clean look of the shutters but they do not completely darken the room. It is a season of grab and go for breakfast which is disappointing but understandable. We have stayed here before and will stay here again. less