Best Western Plus Franklin Square Inn Troy/Albany

This hotel need some customer service/ hospitality training. The 3 people were came in contact with obviously did not have any education in this field. The checkin person was on the phone and didn’t acknowledge us for several minutes..... not even a quick smile or just a moment. The early morning/ over night staff was sleeping when we came down for bkfst ( obvious!!!.... coming out of back room rubbing eyes and yawning ) He couldn’t answer any questions and “ didn’t know” If they had coffee???? At check out we encountered another staff member who just answered “ ok” when we stated we were checking out. Didn’t ask room number , inquire about our stay and say thank you !!!! Where is the manager/ owner of this place?? Others must know because we did not see another guest the entire time we were there ???? less

Staff could of been better,my check in was a mess and had someone accuse us of smoking in the $300 a night room I paid for. My room was still kind of dirty when I check in had to ask them to come in and sweep and wipe down tables bc there was dirt and dust everywhere. Everything else seemed ok, bed was amazing like I expected it to be and room was nice just seemed some of furniture was dated and needed to be replaced but no big deal.It was okay for the most part but this was one of the lower quality BWP hotels i've stayed at. less

Great place in troy near Dinosaur Barbecue. Perfect for an overnight, Room was comfy and clean for three people. Shower was hot. Good nights sleep. Hot breakfast with many options was hot, good and Plentiful. less

The lobby, rooms and facility are always very clean. The staff are friendly and helpful. Great location! Always stay here when in the are visiting my daughter who attends Russell Sage College Troy Campus. less

I was surprised on the quality of this hotel. very Clean. The Beds were top notch and comfy. The front desk crew were super polite and easy to communicate with. Great Morning Coffee! We will plan on staying there on our next trip to Troy, NY We parked our car and was able to walk to great restaurants and shops in minutes. This hotel is a great bang for the buck. less