Best Western Plus Franklin Square Inn Troy/Albany

If you leave anything in the room consider it gone, my wife left her very nice London fog coat in the closet and you would think the hotel would let you know. Not only did they not call us but when we called them they said nothing was left in the room, thieves less

I stayed 6 nights in the Plaza Suite for my daughter’s wedding. The staff (Ivan and Cayla in particular) were exceptional— they could not do enough for us. Staying for 6 nights in this luxurious suite was perfect and exactly what this Mother-of-the- Bride needed. I loved the amount of room the suite offered- space to prepare for pre-wedding setup— and, sitting in front of the gas fireplace after busy days was relaxing. The bed was comfortable. Having the kitchen area with a full size refrigerator, microwave, full-size sink and Keurig was perfect. This definitely is “THE” place to stay! less

I stay at Best Western when I visit my family and Best Western treated me like family every time! So when I stay at Best Wester I visit two family's my kids and my Best Western family and friends thank you for making feel at home! less

This was the first time staying at a Best Western and it was a really good stay. The staff was friendly and helpful. We stayed for 9 days during Covid and we were concerned about safety. Everyone we saw, with the exception of a few other guests getting ice or running to their cars, were wearing face masks. The breakfast had a good selection of options considering Covid but the best was Jeremiah and Ivan at the front desk. Both of them were helpful with dining suggestions in the area as well as requests for additional items, coffee, towels, pillows. Above and beyond in customer service. The hotel sits right next to the Hudson and our room had a nice view. A nice plus was the farmers market across from the hotel. Fresh fruit, vegetables, food and novelty items... try the peanut butter from there! My husband and I will definitely stay there again when we are out that way. less

This hotel need some customer service/ hospitality training. The 3 people were came in contact with obviously did not have any education in this field. The checkin person was on the phone and didn’t acknowledge us for several minutes..... not even a quick smile or just a moment. The early morning/ over night staff was sleeping when we came down for bkfst ( obvious!!!.... coming out of back room rubbing eyes and yawning ) He couldn’t answer any questions and “ didn’t know” If they had coffee???? At check out we encountered another staff member who just answered “ ok” when we stated we were checking out. Didn’t ask room number , inquire about our stay and say thank you !!!! Where is the manager/ owner of this place?? Others must know because we did not see another guest the entire time we were there ???? less