Best Western Plus Franklin Square Inn Troy/Albany

1 4th Street, Troy, New York, 12180-3225, United States
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Best Western Plus Franklin Square Inn Troy/Albany

Our award-winning hotel is located 0.4 miles from Rensselaer Polytechnic Institute (RPI) and at the center of historic downtown Troy, NY. The Best Western Plus Franklin Square Inn Troy/Albany offers comfort and convenience within a short distance of show more

Pets not accepted
Check-in & Check out15:00:00 | 11:00:00
1 4th Street, Troy, New York, 12180-3225, United States

Reviews of Best Western Plus Franklin Square Inn Troy/Albany

Traveller Overview:
4.5 Rating: 625 reviews
Excellent 55%
Very Good 28%
Average 8%
Poor 4%
Terrible 2%
Rating

benjaymusgrove, wrote review 22/09/2020

I DONT SEE ANY RECENT REVIEWS!!

This hotel need some customer service/ hospitality training. The 3 people were came in contact with obviously did not have any education in this field. The checkin person was on the phone and didn’t ... more

Rating

ttt2020c, wrote review 19/07/2020

Could of been a lot better

Staff could of been better,my check in was a mess and had someone accuse us of smoking in the $300 a night room I paid for. My room was still kind of dirty when I check in had to ask them to come in a... more

Rating

BufaloJohn, wrote review 10/03/2020

Nice Overnight

Great place in troy near Dinosaur Barbecue. Perfect for an overnight, Room was comfy and clean for three people. Shower was hot. Good nights sleep. Hot breakfast with many options was hot, good and P... more

Owner Response
Sarah C, Manager at Best Western Plus Franklin Square Inn Troy/Albany, responded to this review
Thank you for taking the time to rate and review your stay! We are happy to hear that you were comfortable and enjoyed your stay with us.
Rating

abaker840, wrote review 04/03/2020

Always Comfortable

The lobby, rooms and facility are always very clean. The staff are friendly and helpful. Great location! Always stay here when in the are visiting my daughter who attends Russell Sage College Troy Ca... more

Owner Response
Sarah C, Manager at Best Western Plus Franklin Square Inn Troy/Albany, responded to this review
Thank you for choosing to stay with us and for taking time to rate and review your recent stay! We are happy to hear that you enjoyed your stay while visiting your daughter. We appreciate your loyalty to our hotel and hope to see you again in the future!
Rating

pentland2020, wrote review 24/02/2020

I was Surprised

I was surprised on the quality of this hotel. very Clean. The Beds were top notch and comfy. The front desk crew were super polite and easy to communicate with. Great Morning Coffee! We will plan on... more

Owner Response
Sarah C, Manager at Best Western Plus Franklin Square Inn Troy/Albany, responded to this review
Thank you for taking the time to write us feedback on your most recent stay with us. We are happy to hear that our staff was helpful and that you enjoyed breakfast and exploring the local area! We hope to see you again in the future.