Best Western Plus Franklin Square Inn Troy/Albany

My fiancée and I recently spent a weekend night at your hotel. The facility is obviously newly redone and very clean and comfortable. The room was large, the lighting excellent As well as a huge shower stall. The king size bed was excellent. The Breakfast bar is an added plus that is greatly appreciated. Lastly, the location was perfect to boot the mall and local restaurants. less

I was extremely impressed with our stay. The check-in and check-out process was quick and painless. The whole place was extremely clean and welcoming. The Breakfast was huge! Something for everyone, hot and cold. Highly recommend! less

Perfect location when visiting downtown Troy. Great restaurants and bars. Friendly hotel staff. Breakfast is good. Cookies in the lobby when you get home after a night on the town is great. All you need is a little chocolate milk! less

Was nervous when I heard our hockey group booked at a Best Western. They have reinvented the name. Great place, friendly staff, nice clean, spacy rooms. Very modern decor. Right across from the Dinosaur BBQ . Can't go wrong. less

Traveling with family and needed an animal friendly hotel. When I talked on the phone the guy promised me the room for no more then $120 a night and even said If it turned out to be more that he would discount it. When I got there it turned out to be $130 and he said there was nothing he could do for me. Got to the room which was very dated and the TV remote didn’t work, went to the front desk and he was unable to help me so really couldn’t use the tv. When I went to the desk to ask for help he was no where to be seen and had to wait five minutes for him and when he emerged looked like he had just been on his phone out back. Didn’t sleep well as the heater in the room was very loud and decided to kick on full blast even when I had it on low. When I got up for breakfast the new staff member had his feet up on the desk staring at his phone and barely greeted hotel guests. No one ever offered to help with bags despite hands being extremely full. Hotel staff needs to be trained to be more professional, would not recommend this hotel for the price point. less