Excellent place to stay
This was the first time staying at a Best Western and it was a really good stay. The staff was friendly and helpful. We stayed for 9 days during Covid and we were concerned about safety. Everyone w... more
This was the first time staying at a Best Western and it was a really good stay. The staff was friendly and helpful. We stayed for 9 days during Covid and we were concerned about safety. Everyone we saw, with the exception of a few other guests getting ice or running to their cars, were wearing face masks. The breakfast had a good selection of options considering Covid but the best was Jeremiah and Ivan at the front desk. Both of them were helpful with dining suggestions in the area as well as requests for additional items, coffee, towels, pillows. Above and beyond in customer service.
The hotel sits right next to the Hudson and our room had a nice view. A nice plus was the farmers market across from the hotel. Fresh fruit, vegetables, food and novelty items... try the peanut butter from there!
My husband and I will definitely stay there again when we are out that way. less
ivan mugerwa, General Manager at Best Western Plus Franklin Square Inn Troy/Albany, responded to this review
Thank you so much for taking the time to leave us such a kind review.
Our hotel team knows how hard it is to be away from home, especially during these times.
Your safety and comfort are important to us.
By letting us know about your stay, we hope to serve you better.
As some restrictions lift, we will be expanding our breakfast menu.
We are glad you had a chance to experience some of what Downtown Troy, N.Y. has to offer.
Our local farmers market and restaurants are some of the best highlights of our city.
We hope you get a chance to visit us again soon!