Best Western Plus Franklin Square Inn Troy/Albany

1 4th Street, Troy, New York, 12180-3225, United States
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Best Western Plus Franklin Square Inn Troy/Albany

Our award-winning hotel is located 0.4 miles from Rensselaer Polytechnic Institute (RPI) and at the center of historic downtown Troy, NY. The Best Western Plus Franklin Square Inn Troy/Albany offers comfort and convenience within a short distance of show more

Pets not accepted
Check-in & Check out15:00:00 | 11:00:00
1 4th Street, Troy, New York, 12180-3225, United States

Reviews of Best Western Plus Franklin Square Inn Troy/Albany

Traveller Overview:
4.5 Rating: 630 reviews
Excellent 55%
Very Good 28%
Average 8%
Poor 4%
Terrible 3%
Rating

SEAsiaVeteran, wrote review 14/04/2021

Top Tier Property

I stay here several times a year. A clean, well maintained property with friendly and helpful staff. I look froward to my stays here. Highly recommended. Rooms are well-appointed and toiletries top ti... more

Rating

Bec916, wrote review 25/01/2021

Convenient to downtown and good value!

We visit the area often as our student attends RPI. This location is very clean and convenient to downtown Troy, right on the river. The room was recently repainted & carpet looked newer. Linens were ... more

Owner Response
ivan mugerwa, General Manager at Best Western Plus Franklin Square Inn Troy/Albany, responded to this review
Thank you for taking the time to review our hotel. Our maintenance team is constantly making efforts to renovate our guest rooms and suites. We are glad you noticed some of our upgrades. We do apologize for the noise that you experienced from our appliances. Providing a restful night's sleep to our guests is a top priority. We will be sure to review that everything is in proper working order. We are lucky to be in Downtown Troy and just blocks away from so many popular restaurants. Dinosaur BBQ is defintiely a favorite! Thank you again for your feedback.
Rating

whipfire, wrote review 07/01/2021

Don’t leave anything in the room

If you leave anything in the room consider it gone, my wife left her very nice London fog coat in the closet and you would think the hotel would let you know. Not only did they not call us but when we... more

Owner Response
ivan mugerwa, General Manager at Best Western Plus Franklin Square Inn Troy/Albany, responded to this review
I'm so sorry to hear about your experience. Our hotel staff understands how frustrating it could be to misplace an item while traveling, and we hope to help our guests in every way possible. On the day a guest checks out of a room, a housekeeping supervisor checks to make sure no items were accidentally left behind. Any items found are immediately reported to the front desk so that our agents could call or email you with the information provided in the reservation. It is our hope to alert you before you leave town. We are a family run business and have faith that our staff has the goal of providing each of our guests with comfort and security. Part of that security is a camera surveillance system in the hallways outside of each guest room. After reviewing the footage, I can assure you there was not a coat removed from that room on the day you departed.
Rating

Elsie186, wrote review 04/01/2021

“THE” place to stay in Troy and the Albany area

I stayed 6 nights in the Plaza Suite for my daughter’s wedding. The staff (Ivan and Cayla in particular) were exceptional— they could not do enough for us. Staying for 6 nights in this luxurious su... more

Owner Response
ivan mugerwa, General Manager at Best Western Plus Franklin Square Inn Troy/Albany, responded to this review
Thank you so much for taking the time to share your experience. Our hotel staff was proud to play a small role in your daughter's special day! Part of the fun of special events like weddings is getting friends and family together to celebrate in style. It makes us happy that we could provide a space to do that. The wedding was beautiful, and I hope you could extend our regards to the happy couple. Congratulations!
Rating

jlcamacho08, wrote review 01/01/2021

Best family place to stay

I stay at Best Western when I visit my family and Best Western treated me like family every time! So when I stay at Best Wester I visit two family's my kids and my Best Western family and friends than... more

Owner Response
ivan mugerwa, General Manager at Best Western Plus Franklin Square Inn Troy/Albany, responded to this review
Thank you so much for sharing your experience. We know it can be hard to be on the road and far from home. That's why we are proud to be your home away from home. If there is anything we can do to make sure you are comfortable after a long day of traveling, let us know. We look forward to seeing you again soon!