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Best Western Plus Franklin Square Inn Troy/Albany

AAA - 3 Diamond

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Our award-winning hotel is located 0.4 miles from Rensselaer Polytechnic Institute (RPI) and at the center of historic downtown Troy, NY. The Best Western Plus Franklin Square Inn Troy/Albany offers comfort and convenience within a short distance of all the major Albany, NY attractions.

Troy, NY is where the Hudson River meets the Erie Canal. The one-time shipping center is no longer an industrial powerhouse - but architectural reminders of its glory days remain. Federal-style estates, industrial-era factories, Georgian brownstones, and 20th century bungalows lend a sense of history to leafy neighborhoods and cafe-lined waterfront.

Stay at the Best Western Plus Franklin Square Inn Troy/Albany as you visit historic Troy, NY, tour RPI, or attend your next wedding or event at one of our two luxurious ballrooms;the Franklin Plaza and Franklin Terrace.

We look forward to having you with us!

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Location

1 4th Street
Troy
New York
12180-3225
United States
AAA - 3 Diamond

Summary

Pets: No Pets accepted
Check-in & Check-out
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Facilities

Location and Attractions

Getting there.

Sat nav users: type 12180-3225

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Address
1 4th Street
Troy
New York
12180-3225
United States


What's nearby?

Recreation

  • 5.00 mile(s) from Albany

  • 154 mile(s) from New York City

  • 160 mile(s) from Boston, MA

  • 20.00 mile(s) from Saratoga

  • 45.00 mile(s) from Lake George

  • 25.00 mile(s) from Bennington, VT

  • 64.00 mile(s) from Poughkeepsie

  • 25.00 mile(s) from Hudson

  • 10.00 mile(s) from Clifton Park

  • 10.00 mile(s) from Schenectady

  • 4.00 mile(s) from Latham

  • 10.00 mile(s) from Delmar

  • 20.00 mile(s) from Rotterdam

  • 25.00 mile(s) from Malta

  • 1.00 mile(s) from Green Island

  • 25.00 mile(s) from Ravena

  • 40.00 mile(s) from Lee, MA

  • 1.00 mile(s) from Watervliet

  • 69.00 mile(s) from Plattsburgh

  • 1.00 mile(s) from Cohoes

  • 4.00 mile(s) from East Greenbush

  • 4.00 mile(s) from Loudonville

  • 4.00 mile(s) from Colonie

  • 5.00 mile(s) from Rensselaer

  • 5.00 mile(s) from Niskyuna

  • 4.50 mile(s) from Rensselaer Technology Park, operated by Rensselaer Polytechnic Institute. The park has over 70 tenants representing a diverse range of technologies and employing over 2,400 people.

  • 0.50 mile(s) from Watervielt Arsenal, civilian and military complex

  • 0.50 mile(s) from Hedley Place, office complex

  • 0.50 mile(s) from NYS Department of Health, government agency

  • 0.50 mile(s) from Rensselaer County Court, courthouse

  • 0 mile(s) from Social Security Office, government office

  • 0.50 mile(s) from Evident Technologies, nanotechnology company

  • 0.50 mile(s) from Flanagan Square, office complex

  • 0.50 mile(s) from L & P Media, Internet marketing company

  • 0.50 mile(s) from Commission on Economic Op

  • 1.00 mile(s) from Mcloughlin /Mason Funeral, funeral home

  • 1.00 mile(s) from Bryce Funeral, funeral home

  • 1.00 mile(s) from St. Mary's Hospital, Seton Health

  • 1.00 mile(s) from Samaritan Hospital

  • 4.00 mile(s) from Siena College

  • 6.00 mile(s) from University at Albany, State university

  • 9.00 mile(s) from Excelsior College

  • 10.00 mile(s) from Union College

  • 25.00 mile(s) from Skidmore College




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Reviews

TripAdvisor Traveller Rating: Rating: Based on 540 traveller reviews
Rating: 5 304
Rating: 4 154
Rating: 3 44
Rating: 2 26
Rating: 1 12
Rating

Beware

16/06/2018 lwer1836, Poughkeepsie, New York

This hotel gives a great first impression when you walk in and a few of the staff go were very nice. The first problem is parking or lack of. Hotel is under construction and contractors are taking up ... more

Owner Response
Sarah C, Manager at Best Western Plus Franklin Square Inn Troy/Albany, responded to this review
Dear Guest, We sincerely apologize for the issues you experienced during your stay with us. I was very disappointed to read of your experience during your time with us. We appreciate you taking the time to leave us a review and share with us this information. Cleanliness is our biggest priority and we know how important comfort is especially when traveling. This level of service is not acceptable and we will have since taken action to address the departments mentioned. Please contact me directly with any additional information regarding your stay with us so we can discuss this further and pull up your guest profile. Please do not hesitate to contact the hotel directly at 518.274.8800.
Rating

Last Minute Reservation - Glad That I stopped.

14/06/2018 Rev Johannes M, Hattiesburg, Mississippi

With the threat of bad weather, I needed to get inside. I'm glad that I made the reservation. This hotel is one of the best hotels that I've stopped at. Desk staff were very professional. I was quic... more

Owner Response
Sarah C, Front Office Manager at Best Western Plus Franklin Square Inn Troy/Albany, responded to this review
Thank you for choosing our hotel to stay with! Glad you were able to beat the threat of bad weather. We work hard to provide exceptional experiences and services to our loyal guests, including yourself. We all hope to have you stay with us again!
Rating

WOULD OF BEEN GREAT BUT....

13/06/2018 Msb R,

Clean, accommodating, restful and they have a superb self service breakfast set-up. So I was visiting because of a wedding next door, Kayla at the front desk was really helpful in setting my room up. ... more

Owner Response
Sarah C, Front Office Manager at Best Western Plus Franklin Square Inn Troy/Albany, responded to this review
Thank you for completing the survey regarding your recent stay at our property. On behalf of the entire team, I would like to apologize for the incidents that have happened after your stay with us. It is protocol for the local police department to make phone calls to guests when an incident occurs at our hotel. You were not the only guest for the weekend that was called. Your cooperation has helped us and we apologize again. Thank you for the positive comments regarding the rooms. I have passed the feedback along to the housekeeping department so that we can continue providing exceptional service to our loyal guests, including yourself. We hope to have you stay with us again.
Rating

Clean, well appointed, great breakfast set-up..One of the Best-Best Western Experiences I've had

10/06/2018 Erik M,

Clean, accommodating, restful and they have a superb self service breakfast set-up that really sealed the deal for me. The staff was very courteous especially the 2 gentlemen who kept everything stoc... more

Owner Response
Sarah C, Front Office Manager at Best Western Plus Franklin Square Inn Troy/Albany, responded to this review
Thank you for taking the time to leave us a review! We appreciate your positive feedback about our breakfast selection and service team. We hope we have the pleasure of welcoming you back in the future!
Rating

Service really good, pet odor in room

01/06/2018 lkrueger2018,

This is the second time I stayed here but didn't realize it was a pet-friendly hotel until we stopped on our floor and saw a man walk out of his room with his dog. This was fine, the hotel was not no... more

Owner Response
Sarah C, Front Office Manager at Best Western Plus Franklin Square Inn Troy/Albany, responded to this review
Thank you for the ratings and feedback. I apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. On behalf of our entire team, we would like to provide you with a complementary upgrade for your next stay. Also, we do offer a RPI discount rate that I would like to apply to your next stay. Hope to see you again!