Great location. Rude front desk staff.
When we arrived to check in to the hotel the girls behind the front desk acted as if it was an inconvenience to check us in. They were aloof and rude. Our room was next to the elevator shaft (just bad luck) and it was not until later that night that we realized just how noisy that would be. We were only there for 1 night so we dealt with it, but I would suggest ensuring that your room is not near the elevator. The hotel it self is very nice. It was clean and nicely decorated. The bathroom was small but enough space for one person to get ready. However, it was very poorly stocked. It required a visit to the rude desk staff to get what we needed. I understand during COVID that things don't always operate as we would like and I try to be understanding, but it feels like they just don't really care here about how happy their guests are. The hotel is in a great location and walkable to everything. Breakfast was a joke. After a week long trip filled with several hotels in NY state, I was pretty disappointed. At this stage in the game, if a hotel wants to make the effort, they can provide their guests a safe, warm breakfast. I feel like we should be moving past packaged granola bars and small yogurts counting as breakfast. Overall it was a good stay. I would stay at this hotel again only because of its exceptional location. Unfortunately I think they know they have cornered the market for location and therefore don't feel the need to make much of an effort with their guests. less