Don’t leave anything in the room
If you leave anything in the room consider it gone, my wife left her very nice London fog coat in the closet and you would think the hotel would let you know. Not only did they not call us but when we... more
If you leave anything in the room consider it gone, my wife left her very nice London fog coat in the closet and you would think the hotel would let you know. Not only did they not call us but when we called them they said nothing was left in the room, thieves less
ivan mugerwa, General Manager at Best Western Plus Franklin Square Inn Troy/Albany, responded to this review
I'm so sorry to hear about your experience.
Our hotel staff understands how frustrating it could be to misplace an item while traveling, and we hope to help our guests in every way possible.
On the day a guest checks out of a room, a housekeeping supervisor checks to make sure no items were accidentally left behind. Any items found are immediately reported to the front desk so that our agents could call or email you with the information provided in the reservation. It is our hope to alert you before you leave town.
We are a family run business and have faith that our staff has the goal of providing each of our guests with comfort and security.
Part of that security is a camera surveillance system in the hallways outside of each guest room.
After reviewing the footage, I can assure you there was not a coat removed from that room on the day you departed.