Best Western Plus Franklin Square Inn Troy/Albany

1 4th Street, Troy, New York, 12180-3225, United States
based on 609 reviews Trip Advisor Logo
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Best Western Plus Franklin Square Inn Troy/Albany

Our award-winning hotel is located 0.4 miles from Rensselaer Polytechnic Institute (RPI) and at the center of historic downtown Troy, NY. The Best Western Plus Franklin Square Inn Troy/Albany offers comfort and convenience within a short distance of show more

Pets not accepted
Check-in & Check out15:00:00 | 11:00:00

Reviews of Best Western Plus Franklin Square Inn Troy/Albany

Traveller Overview:
4.5 Rating: 609 reviews
Excellent 55%
Very Good 28%
Average 8%
Poor 4%
Terrible 2%
Rating

lilybud22019, wrote review 28/10/2019

enjoyable experience

We had a one night stay at the Best Western due to a wedding we were attending. Our stay was very enjoyable. Our room was very clean, the staff was very courteous and helpful. The breakfast was tasty ... more

Owner Response
Sarah C, Front Office Manager at Best Western Plus Franklin Square Inn Troy/Albany, responded to this review
Thank you for writing us a review! We are happy to hear that you enjoyed weekend with us! We know how important breakfast is - especially when you have a busy weekend! Thank you again.
Rating

Djimmer B, wrote review 23/10/2019

a gem in troy

Had a fantastic stay at the Best Western Franklin Square while making a college visit to RPI. Extremely helpful staff and convenient location! Troy is developing quickly and I can definitely see my so... more

Owner Response
Sarah C, Front Office Manager at Best Western Plus Franklin Square Inn Troy/Albany, responded to this review
Thank you so much for taking the time to write us a review! We greatly appreciate your feedback and are happy to hear that our staff was helpful. RPI is a fantastic school - we trust that your son is enjoying his time here!
Rating

lindamP8991NM, wrote review 21/10/2019

Great place to stay!

We were a party of 10 with 6 rooms reserved and our check-in experience was WONDERFUL. The keys were ready to go . . . the rooms were ready to go . . . and they even had a social hour and we were abl... more

Owner Response
Sarah C, Front Office Manager at Best Western Plus Franklin Square Inn Troy/Albany, responded to this review
Thank you for taking the time to write us a review. We appreciate you telling us about your recent stay with us and are happy to hear that you and your guests enjoyed your time with us. Thank you again! We hope to see you in the future.
Rating

mira521, wrote review 15/10/2019

Great stay

Wonderful breakfast, clean and spacious rooms, excellent customer service and all around great stay! Would recommend to anyone looking for a great place to stay in the Troy area. We were pleased with ... more

Owner Response
Sarah C, Front Office Manager at Best Western Plus Franklin Square Inn Troy/Albany, responded to this review
Thank you for writing us a review! We appreciate your feedback and are happy to hear that you had a comfortable and convenient stay.
Rating

Note2rose, wrote review 14/10/2019

Almost Awesome

Staff is pleasant and professional. Rooms are comfortable and clean. Stayed in the suites which can get a lot of noise and from outside. Rooms upstairs were much quieter. Breakfast is included in the ... more

Owner Response
Sarah C, Front Office Manager at Best Western Plus Franklin Square Inn Troy/Albany, responded to this review
Thank you for taking the time to rate and review your stay! We are glad to hear that you were comfortable and enjoyed our full hot breakfast. We apologize for any noise that disrupted you and will use your feedback to make improvements in the future. Thank you again!