Best Western Plus Fort Worth Forest Hill Inn & Suites

Customer service was mediocre. After inquiring about current capacity, was assured there was plenty of space. I did reserve the room with loyalty points. I am currently at Diamond Select loyalty tier. This stay was for my family of four. I was only able to book a room with a single King Bed and a small sleep-sofa. I asked for two beds and the staff member contacted the manager and was told they did not have any available. Again, this was for a family of four. The paper sack breakfast was almost inedible. The walls were thin and could hear the other people in the next room. At one point, had to call the front desk to report the smell of someone smoking pot in the next room. When asking for extra coffee cups at the front desk, staff member was not wearing a mask or gloves while handling cups, which were also unwrapped. There was an empty glass liquor bottle that remained in the parking lot for the two days we were there, eventually broken, however, never removed. The location is ok, kind of a rough area. This is not consistent with the Best Western experience I have seen in the past. I will not be returning to this location. I will consider other property brands after this experience. less

The facility looks new and everything was well cleaned. The buffet breakfast was varied and had all the essential elements. The bed was comfortable and the pillows were varied so you had some choice on support. less

Positive:Comfortable stay. Felt safe. Good area. Clean reception and clean room. Everything worked great..toilet, water pressure,mini frig, microwave, tv, internet, cable, lights, etc. No complaints. Nice staff. It is an average hotel. Not brand new but doesn't have that old musty smell or look either. It is nice enough and my family and I enjoyed our stay. We slept good, the beds and pillows were comfortable. Heater and air conditioner both worked well. We used both. Cons: Carpet in room could use a cleaning but not gross either, a bit pricey I think, Continental Breakfast needs a big improvement all around. The best thing on that buffet was the coffee. And somehow need to control the smokers in rooms where they shouldn't be. I was in a non-smoking room but I could smell smoke coming from somewhere. These are the only 2 reasons I didn't rate a 5. less

Staff not helpful and not welcoming. The appearance of guest room not as nice as other BW. The bed skirt was so wrinkled and lopsided. This made a very bad presentation. Construction in progress and roof shingles all over parking lot less

Nice place to stay,hotel is close to all restaurants and shopping areas. Staff is extremely friendly and rooms are clean. The complimentary breakfast was good. This is a good place to stay, my family and I have stayed at several places but this is the one we love to stay at when we are on the area. less