Best Western Plus Fort Worth Forest Hill Inn & Suites

This is an excellent hotel. The staff were helpful, the room was great and the breakfast was delicious It was easy to find and in a beautiful quiet setting which is rare in a large town like Fort Worth. less

The hotel is located near many restaurants and shopping is close by as well. The rooms are clean and welcoming. The staff is very friendly and helpful. Also, Best Western has a rewards programs that is amazing! You can earn points for flyer miles or other cool gifts. After you reach a certain customer ststus you get extra special treatment! I must say, if you need to stay at a motel, your best bet - Best Western! less

We spent 5 nights in the hotel, along with our grandids. On the day we were due to check in, the hotel called me to go over my reservation and see if I had any last minute questions. This excellent service continued throughout our stay- on our next to the last day our 4-year-old granddaughter vomited profusely all over the hotel lobby and the hallway back to our room. The front desk staff leapt into action with warm, wet towels and bottles of cold water. They assured us that they would clean up the mess and that we should focus on our granddaughter. Sadly, there were signs of economizing throughout the hotel that affected the comfort level. I was in a wheelchair when we visited and needed to use the lift to get into and out of the indoor pool, but they didn't have the batteries loaded into the lift. We asked several times at the front desk and finally got them to bring one battery so I had a choice between being lifted into the pool or being lifted into the hot tub. Also, although the pool was heated, they didn't turn the heater on all the time. They would turn it on for a few minutes at a time every 10-15 minutes or so. This meant the water in the pool stayed pretty cold because it didn't have time to heat up al the way before it would shut off again. While the service was excellent, we would not stay there again because of these obvious economies and others, we probably won't stay there again. less

Horrible service from Manager on down. Marijuana was being smoked in rooms on the 2nd floor and hallway. Scary people walking around because of a loud party downstairs that we were not made aware prior to our stay. Called front desk, he did nothing, I threatened to call Police 911, I should have once someone approached our girls bball team. Rooms dirty, bathroom mold. And the manager just said "sorry, we can give you some reward points that equate to 1/2 a nights stay at best. Will never stay at a Best Western again, especially not this one. In addition, the cost was better at other hotels as well. less

The hotel is great. The location is easy access from i20 highway. The breakfast was yummy. The room was completely sanitized and the internet speed was fast for the business purpose. The front desk staff was so friendly. less