Best Western Plus Fort Worth Forest Hill Inn & Suites

We went to this hotel I booked 2 rooms for two nights for our fourth of July vacation I checked in about 3pm and told the front desk lady aysa we were having a bbq at my aunt's house who lived up the road I went in one room to put a few things up room looked ok so we came back to the hotel about 9pm so we could take a shower and go to downtown ft worth to see the fireworks my 12 year old daughter went to her room to lay down and when she opened the let out couch a condom fell out so my wife went to the front desk and told the lady and asked to be moved or clean the room she got really loud saying it was from us and we stated you have cameras check them and you will see nobody's been in that room till just now well she didn't like that so she argued and at that time my wife started to record her she was very made and called the police on my wife well they showed up said we were in the right and they went and "cleaned" the room the next day the manager apologized to my wife but the girl at the front desk needs to be let go I dont know if there family but i do know it was unprofessional if you work in customer service learn exactly what that means less

I haven't stayed at a Best Western Hotel in many years, however, I know they've redesigned their hotel line and the BW Plus is their upper-end hotel. With an advance reservation for multiple nights I was able to get a good rate compared to nearby hotels. The hotel is conveniently located along I-20; 8 miles from Arlington, 1-15 miles from everything in Fort Worth, lots of shopping and restaurants. It has a modern, warm/friendly décor. My room was a king suite on the 3rd floor- very spacious, everything worked well (AC kept me comfortably cool in record Texas heat), it was clean and welcoming. The housekeeping staff get a gold star from me. The 3 people who took care of my room were friendly, efficient, accommodating and respectful of my time/privacy. The hotel pool & hot tub are outdoor. They were clean but their ADA chairs appeared to need repair. Breakfast was "OK"....the usual hotel breakfast of biscuits & gravy/eggs/potatoes; yogurt, juice coffee, cereal. I have no complaints & they were quick to keep tables clean and didn't run people off just because breakfast time was up. Laundry room: I would like to see them give more attention to this as it was a busy room with families and various athletes staying at the hotel. They need every washer/dryer functioning; room is large and amazingly cool for a laundry room. Fitness Room: Needs some maintenance on a couple pieces of equipment but its a decent set-up and its 24 hr. Hotel front doors lock overnight for added security (room key needed then). The staff at the front desk were friendly and very helpful. I really liked this hotel and plan to return. less

Our room was very clean and the bed was very comfortable. We stayed on a busy Sat night passing through Fort Worth. The breakfast was good with the usual Best Western fare. We liked the non dairy options also available. less

Hotel was good enough. Room was clean and comfortable. However the elevator smelled so bad I could hardly stand it. The breakfast staff put breakfast up early and was taking it off the table as guest were trying to make breakfast. She locked the refrigerator! Also check out staff was eating breakfast and watching TV while people waited at the desk to check out. less

We were in the area for my birthday. First of all, the pillow top mattress was as comfy as a sheet of plywood with a thin bed sheet covering it. I can’t sleep on a hard mattress due to shoulder issues that’s why we booked this hotel! Secondly, my husband slipped while taking a shower due to some residue on the tub; hopefully from the cleaning staff. We called the front desk. The guy on duty said he’d call right back but never called. Saturday morning I talked to the front desk clerk who said she’d have someone call; no one has called us or checked on my husband. Also, the door to our room had enough of a gap between it and the door frame that you could actually see into the hallway! Not impressed with the quality of the hotel or the customer service. Will not be back. less