Customer service was mediocre. After inquiring about current capacity, was assured there was plenty of space. I did reserve the room with loyalty points. I am currently at Diamond Select loyalty tier. This stay was for my family of four. I was only able to book a room with a single King Bed and a small sleep-sofa. I asked for two beds and the staff member contacted the manager and was told they did not have any available. Again, this was for a family of four. The paper sack breakfast was almost inedible. The walls were thin and could hear the other people in the next room. At one point, had to call the front desk to report the smell of someone smoking pot in the next room. When asking for extra coffee cups at the front desk, staff member was not wearing a mask or gloves while handling cups, which were also unwrapped. There was an empty glass liquor bottle that remained in the parking lot for the two days we were there, eventually broken, however, never removed. The location is ok, kind of a rough area. This is not consistent with the Best Western experience I have seen in the past. I will not be returning to this location. I will consider other property brands after this experience. less