Best Western Plus Fort Worth Forest Hill Inn & Suites

Dirty, burn holes in the sheet in a non smoking room. Sheets were stained. Smelled like smoke. Looks like it’s not very taken care of and the pictures shown online look nothing like the room. Don’t recommend for sure less

This was a terrible experience for my family. And the hotel has made it clear they do not care. Not long after checking in we went to make up the pullout bed and found blood on the mattress bad that had not been washed at all. When we addressed it with the staff they did nothing. All they said was that they could not give us another room that was like ours. They did not offer to give us another type of room. They did not offer a new mattress pad. They did not offer a new mattress. They gave us a new set of sheets. They didn’t offer to do anything themselves. We had to go remove the mattress pad and bring it to them. Yes, we removed a bloody mattress and had to bring it to the front desk because they did nothing. We were simply told that the manager would not be in until noon the following day after we left. The next morning we found that another set of sheets had blood splattered on them. These sheets had been washed but were still stained with blood. Unfortunately because it was under the blankets we did not notice this blood until our children had already slept on it. Again, the front desk did nothing except text the manager and assure us he would call. We are now well down the road and have heard nothing from a manager. This was disgusting. We had one clean bed and two bloody beds. The staff was apologetic but clearly did not feel there was anything they could fo except blame the housekeepers and promise the manager would call. The manager did not call the following day, so I called back the next day and was told the manager had been on vacation all week. So bottom line, the night I stayed I was told I could speak to the manager the following morning, the following morning I was told the manager would call me after I left, the next day I was told the manager had been out of town the whole time. I will not stay here again and recommend everyone else to stay away. If it was a problem of housekeeping oversight I would not be writing this review. The problem is that the management does not seem to care. I will edit this review accordingly if I do hear from them. less

Drove into town after a graduation party and check-in was perfect. The room was very very clean, but we couldnt find the remote. On the way out the door for a quick errand we mentioned this to the front desk. When we returned the remote was sitting on our bed waiting for us ... perfect service! The bed was comfy and we got a great night sleep. The bathroom was super clean and well-cared for. Breakfast was minimal, which was our only disappointment, but we are finding hotels at this level of service are still hesitant to return to normal, with covid restrictions. Our check-out was smooth and easy and we were out the door quickly and back on the road. We will definitely stay here again if we are in town! less

This is the worst place to ever stay. The staff is rude, they do no charge what the reservation states and argue with youth's, after you show them proof. They allow customers to smoke within the hotel. There was so much weed smoking going on that you would have had to be missing your NOSE to not smell it. The laundry room was filthy. There were so many negatives that I can't remember any positives. THIS PLACE IS JUST HORRIBLE! less

Do not pass breakfast after 9am on a Saturday. Never had this kind of experience at a BW. Coffee is just more than terrible. BTW: My room cost is $120+ per night and I'm a Gold member of BW. No mandate masking. Not sure it is a good or bad thing - hope no one got COVID19 from here. less