05/03/2018 jweaver75, Tulsa, Oklahoma
We were in the area for my birthday. First of all, the pillow top mattress was as comfy as a sheet of plywood with a thin bed sheet covering it. I can’t sleep on a hard mattress due to shoulder issues... more
We were in the area for my birthday. First of all, the pillow top mattress was as comfy as a sheet of plywood with a thin bed sheet covering it. I can’t sleep on a hard mattress due to shoulder issues that’s why we booked this hotel! Secondly, my husband slipped while taking a shower due to some residue on the tub; hopefully from the cleaning staff. We called the front desk. The guy on duty said he’d call right back but never called. Saturday morning I talked to the front desk clerk who said she’d have someone call; no one has called us or checked on my husband. Also, the door to our room had enough of a gap between it and the door frame that you could actually see into the hallway! Not impressed with the quality of the hotel or the customer service. Will not be back. less
Best W, General Manager at Best Western Plus Fort Worth Forest Hill Inn & Suites, responded to this review
Thank you for completing the survey regarding your recent stay at our property.
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.
Again, we apologize that our mattress did not meet your expectations. I will speak with house keeping about the issue that you had with the shower, and will address the door issue.
If I can provide any assistance, please don't hesitate to contact me directly at 817-293-1667.
Best Western Plus Fort Worth Forest Hill Inn & Suites