Couldn't believe this is a BW
07/12/2018 lavonnae, Wapakoneta, Ohio
Horrible l service, dated, pool and hot tub has such a strong chemical odor that it actually burns your throat. Horrible place for family. Just returned from a play 8pm. Kids 6/7 did no more than race... more
Horrible l service, dated, pool and hot tub has such a strong chemical odor that it actually burns your throat. Horrible place for family. Just returned from a play 8pm. Kids 6/7 did no more than raced to their door and the front desk lady yelled.... yes... yelled don't run in MY hotel hall. God forbid a family come to have fun. Then needed to shower after use of the pool and asked for wash clothes and towels. The front desk stated couldn't have e any unless we rough the dirty ones down first. So yes we gathered up our dirty ones ( even the bloody one since my daughter was on her period) carried them down to the front desk in front of everyone and returned the dirty ones to receive clean. Like I want to steal you rags and towels.. RIDICULOUS.. Colorado Springs was a very nice BW... this not at ALL. done with Best Western. less
Dawn H, Director of Sales at Best Western Plus Fort Wayne Inn & Suites North, responded to this review
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.
As for the pool/spa, we are tested every week by the health department and we passed our test this week, and we test our levels every day, every shift. As for the kids running and being loud, we do have other guest that were complaining about it as well. It is the Front Desk Staff's job to keep order and to make sure that all of our guests are having a pleasurable stay and that the guests stay safe.
If I can provide any assistance, please don't hesitate to contact me directly at 2604906060.
Best Western Plus Fort Wayne Inn & Suites North