Best Western Plus Fort Wayne Inn & Suites North

5926 Cross Creek Boulevard, Fort Wayne, Indiana, 46818-1726, United States
based on 457 reviews Trip Advisor Logo
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Room & Rates

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Best Western Plus Fort Wayne Inn & Suites North

Welcome to the Best Western Plus Fort Wayne Inn & Suites North!

Business travelers with ITT Exelis feel right at home at this Fort Wayne hotel, as do vacationers who are in town for an event at the Allen County War Memorial Coliseum.
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Pets not accepted
Check-in & Check out15:00:00 | 12:00:00

Reviews of Best Western Plus Fort Wayne Inn & Suites North

Traveller Overview:
4.0 Rating: 457 reviews
Excellent 51%
Very Good 23%
Average 11%
Poor 4%
Terrible 8%
Rating

makerofdreams1, wrote review 03/01/2020

Little disappointed this time

Room not ready when arriving in the evening. No breakfast and it was 6:45 ..said waiting for shipment Once room ready it was very nice. Smelled good. We went for dinner while waiting for room. I sup... more

Owner Response
15111, Manager at Best Western Plus Fort Wayne Inn & Suites North, responded to this review
On behalf of the entire team, I want to apologize that your stay was unsatisfactory. Thank you for the feedback, it will be used to ensure satisfaction in the future. Thank you for choosing the Best Western Plus.
Rating

mlaporte38, wrote review 30/12/2019

My stay

Stayed 2 nights in the king suit with jacuzzi and fireplace. The mattress was worn down,netting above bed was ripped in a couple places. Staff was pleasant. Convent location to shopping and dinning. R... more

Owner Response
15111, Manager at Best Western Plus Fort Wayne Inn & Suites North, responded to this review
Thank you for choosing the Best Western Plus. We apologize for the inconveniences during your stay. Thank you for your feedback, we will use that moving forward to better serve our guests. We hope you choose Best Western in the future.
Rating

S6190QUsarak, wrote review 29/12/2019

Very friendly staff and beautiful facility. Could be cleaner and run a little better.

Decided to give this place a chance after a bad experience at another hotel in town. Checked in before an event and room looked very clean, updated, and comfy. Atmosphere was quiet. We opened our ref... more

Owner Response
15111, Manager at Best Western Plus Fort Wayne Inn & Suites North, responded to this review
I sincerely apologize for the inconveniences during your stay. Thank you for your feedback, I will be making sure our guests rooms are thoroughly inspected. Once again, I apologize and I do hope that you give the Best Western another chance. Have a wonderful day and Happy New Year.
Rating

FarAway529097, wrote review 14/12/2019

Bad experience for a long term Rewards customer

We travel to Canada regularly to visit family. Always stay at BWP. Here in the states the same. This was the first bad experience. Our room smelled of cigarettes and animal urine. They did change our ... more

Owner Response
15111, Manager at Best Western Plus Fort Wayne Inn & Suites North, responded to this review
I am so sorry that your stay was unsatisfactory. We strive for customer satisfaction. I sincerely apologize for all of the inconveniences and disruptions during your stay. I hope you continue in choosing Best Western. If there is anything I can do please do not hesitate to contact me.
Rating

kennethsE4102YQ, wrote review 07/12/2019

When the employees treat customers as a bother

I refuse to stay in this particular hotel ever again. I would rather sleep in my car. Beds are bricks. You better have a strong stomach for breakfast. Employees trat customers as they are intreupting... more

Owner Response
15111, Manager at Best Western Plus Fort Wayne Inn & Suites North, responded to this review
I am so sorry to hear that your experience was dissatisfying. We strive to meet our guests expectations. Please feel free to contact me with any questions or concerns about how we can improve. Again, I apologize for not meeting your expectations.