No Hot Water for our entire stay, with 5 different reasons why
19/02/2017 Bf9543, Noblesville, Indiana
Us and 3 other Families went to Ft Wayne for Indiana High School Bowling State Championship. There was no hot water from the time of check in until we checked out. When asking about the hot water eac... more
Us and 3 other Families went to Ft Wayne for Indiana High School Bowling State Championship. There was no hot water from the time of check in until we checked out. When asking about the hot water each family received a different answer "the plumber is in his way, we can't get a plumber, you should have hot water in about 30 minutes." Never got hot water. less
Terria J, Manager at BEST WESTERN PLUS Fort Wayne Inn & Suites North, responded to this review
I would like to begin by extending our sincerest apologies for your experience during your stay with us. It is unfortunate that the hot water went out Saturday evening as this created an unpleasant morning for you. We worked diligently to contract a water heater professional as soon as we could get him to our property. Then we were able to get the hot water resolved but unfortunately not in time for you to use, for that we are deeply sorry. Please know this is not common for us but we have rectified the issue. I hope that you will allow us to invite you back sometime. Feel free to call me if you'd like to discuss this further my door is always open.