I usually don't review properties again if I return to them, but this experience warrants another review.
Once again, my best friend and I chose this property to stay in while attending the Vera Bradley Outlet Sale in Fort Wayne. We got a great rate- $78/night with AAA-and after some deliberation based on our last experience, agreed to give this place a second chance. If anyone has read my last review, you will recall a check-in issue, lack of marketing cross-promotion and housekeeping issues.
Check-In: Went much smoother than last time. The young man that helped us was friendly and efficient enough, but could not be distinguished as an employee-no name badge or uniform. There were no gift bags for Vera Bradley attendees like last year-only a coupon. Also, it appears that management has cleaned house, because none of the employees I remembered from the last visit were there-not even Mystery Manager Mike, whose name was torn from the plaque over the front desk.
Room: We again stayed in Room 221 due to familiarity. However, the same issues that plagued the room the last time-flimsy toilet seat and tub, and a television that sounded like it was underwater-still existed. Also, the beds were not completely made one day-we found the sheets were pulled up but the pillows remained squashed. Also, the decorative throw cushions placed on the floor so we could sleep remained on the floor.
Travel Brochures: Once again, the brochures were shoved in an out-of-the-way corner. Like last year, you can find out about every activity in Indy, western Ohio, southern Michigan and southern Indiana. Just don't expect any information about Fort Wayne, where you are staying, and you will be fine.
Breakfast: Last year, the breakfast was good and had a lot of variety. This year, not so much. The waffle maker was never working; there was no fruit and yogurt available except for one day; and on one particular day, they ran out of milk. Yes, you read that right-NO MILK for breakfast. This could have been resolved by the manager sending an employee to Meijer, which is seconds away from the hotel, to pick up a couple of gallons to get through the day. What do they expect people to put in their cereal-half and half?
I will end by saying that the definition of insanity is doing the same thing over and over and expecting different results. Therefore, we will not be returning to this property should we decide to go again to Fort Wayne. less