They made me change my own sheets on both of the beds!
When we 1st arrived my husband waited 10 minutes at the front desk and no one would come. He came out to our vehicle to ask me to call the hotel. I call and get an answer so I tell them we are trying... more
When we 1st arrived my husband waited 10 minutes at the front desk and no one would come. He came out to our vehicle to ask me to call the hotel. I call and get an answer so I tell them we are trying to check in and no one is at the front desk. I then see them coming from outside to the front desk. Next thing, we finally go to lay down for the evening around 11 p.m. my son pulls back his sheet only to discover blood on the comforter. GROSS! I check the other bed and I find stain on them as well. I call the front desk and tell them and I am told that they would send someone down to change them. I wait 15 minutes with 2 tired kids, then I call back. I am told now that it is in the dryer and I will get it as soon as it's done. Now 40 mins have gone by and nothing! I call back and ask when will it be done because now my daughter has fallen asleep on the floor, waiting for these new sheets. I am told that I could walk down to the front desk and get the sheet and change my own beds or I can wait till they aren't busy anymore. By this time I am furious. I walk down to the front desk. She hand me nothing but sheets and pillow cases. I told her I need comforters and am handed a blanket and told once they come out of the dryer she would bring them to me. So I leave and have to change my own sheets on both beds. At 12:34 a.m. there is a knock on my door and the lady hand me another blanket, not a comforter in sight. Also I found cereal behind the dresser while plugging in my phone. I do have pictures of the blood and cereal. The next morning I go to check and list my complaints and am told I'm sure we will give you a discount. I was offered a $45 discount. I told the lady no I want to speak to a manager. She said they are not here on the weekends and they would call me Monday. It is now Wednesday and I have not been contacted. This is the worse experience I have ever had in a hotel and will be sure to let others know. less
15111, Manager at Best Western Plus Fort Wayne Inn & Suites North, responded to this review
I want to sincerely apologize for the inconveniences during your stay, I have investigated your comments and we will be taking the appropriate steps to ensure that this does not happen again. My staff will also be reviewing these comments, and taking immediate corrective action for the future. Again, My apologies for the inconveniences.